HMV Southend never let me down, quality customer service & nice staff - Keep up the good work !!
Location
Switch location134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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See what reviewers are saying
I came into the store to pick up my click and collect boxed set, when I arrived the box already waiting for me, I showed my ID and was promptly given my purchase.
Company replied
Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... See more
Company replied
I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... See more
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Company details
About hmv (UK) - Southend
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
134 - 146 High Street, SS1 1JX, Southend-on-Sea, United Kingdom
4.7
Excellent
233 reviews
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Very nice shop but this employee was on…
Very nice shop but this employee was on the radio about me for asking my friend if i should put his poster from another shop in my bag. Ive never seen that employee before but they were watching me and my friends even outside of the store and took a poster away from my friend
2 March 2025
Unprompted review
Reply from hmv (UK) - Southend
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Southend
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering was simple and quick and the…
Ordering was simple and quick and the staff at the Southend branch was helpful and polite when I went to collect.
11 February 2025
Reply from hmv (UK) - Southend
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rocking again
Very helpful in store, will be buying more albums in the future as I have my 40+ year old Hi-Fi up and spinning again, forgot how good the sound vinyl is 👍
26 January 2025
Reply from hmv (UK) - Southend
Hi Gary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The parcel was at the shop & the staff…
The parcel was at the shop & the staff was very nice
9 February 2025
Reply from hmv (UK) - Southend
Hi Ronnie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent experience
Very polite, friendly,helpful staff
Very efficient and knowledgeable
6 February 2025
Reply from hmv (UK) - Southend
Hi Maye
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The help I got in the store ordering my cd.
The help I got in the store ordering my cd. It is thanks to that help that I got the cd I wanted and really like. I am even thinking about ordering another cd. The members of staff in hmv Southend are always helpful.
1 February 2025
Reply from hmv (UK) - Southend
Hi Katherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Lee
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Southend
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great I received My order within 3 Day…
Great I received My order within 3 Day fantastic
1 February 2025
Reply from hmv (UK) - Southend
Hi Tony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Skull Candy replacement
Skull Candy replacement
It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages about what protocols were stressful for both of us but thank you so much for bearing with. I can now face the world. The headphones really do take the edge off and as a sound sensitive autistic person: I cannot thank you enough.
23 January 2025
Unprompted review
Reply from hmv (UK) - Southend
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely staff and lovely experience
Staff were friendly and helpful, the store had a good atmosphere and felt welcoming
15 January 2025
Reply from hmv (UK) - Southend
Hello Jamie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Southend
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
I was looking for spiderman glasses for a present and came across these on hmv. They were in the sale for a great price so I purchased 2. I done a click & collect to my local store, they emailed me and delivered to store quickly. On collection greeted by a friendly staff member. Very happy with my purchased.
15 January 2025
Reply from hmv (UK) - Southend
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered 3 CD’S 2 arrived very quickly…
Ordered 3 CD’S 2 arrived very quickly but 1 was out of stock but they kept me informed and did not have to wait very long excellent service
4 January 2025
Reply from hmv (UK) - Southend
Hi Gary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
By simply doing what they are doing.
30 December 2024
Reply from hmv (UK) - Southend
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Margareta
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Seamless delivery of my item
Seamless delivery of my item, which is a Christmas present for my mum, (shh, don't tell anyone lol)
15 December 2024
Reply from hmv (UK) - Southend
Hi Christina
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast delivery and the girls in store…
Fast delivery and the girls in store were really friendly and lovely and welcoming! Real breath of fresh air.
17 December 2024
Reply from hmv (UK) - Southend
Hi Jay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very polite and helpful staff member helped me no end
Very polite and helpful staff member
13 December 2024
Reply from hmv (UK) - Southend
That is the level of exceptional service we have in our stores!
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