I ordered my DVD in March and paid for it but the DVD wasnt due to be released until June. I was kept well informed of what was happening to my order. The staff were very helpful and very professional... See more
Location
Switch location13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
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Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... See more
Company replied
I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... See more
Company replied
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... See more
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Company details
About hmv (UK) - Reading
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, United Kingdom
4.7
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick delivery and great customer…
Quick delivery and great customer service at the store during the ordering process
13 June 2026
The guy that served me when I ordered…
The guy that served me when I ordered Waking Ned was so helpful and friendly. A real credit to the Reading store
22 June 2026
I ordered my DVD in March and paid for…
I ordered my DVD in March and paid for it but the DVD wasnt due to be released until June. I was kept well informed of what was happening to my order. The staff were very helpful and very professional
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good products and fast delivery.
I've been buying from HMV online store for several years. They offer a wide range of DVD and Blu-Rays at reasonable price, and fast delivery. Very professional and friendly staff at the Reading Oracle location.
7 June 2026
Reply from hmv (UK) - Reading
Hi Fardine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Would recommend HMV for ordering box sets
I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the Oracle in Reading).
30 May 2026
Reply from hmv (UK) - Reading
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The three staff members I spoke to were…
The three staff members I spoke to were extremely helpful and pleasant.
27 May 2026
Reply from hmv (UK) - Reading
Hi LESLEY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great to meet Michael Ball& get his new…
Great to meet Michael Ball& get his new album signed, having this event in store boosts sales and gives the fans a chance to meet Michael Ball. Please invite him again, to promote future albums.
23 May 2026
Reply from hmv (UK) - Reading
Hi jeanette
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I came for Michael Ball record signing…
I came for Michael Ball record signing and everything was very well organised. The staff were helpful and tolerant of all we star-struck fans and were happy to oblige by taking photos
23 May 2026
Reply from hmv (UK) - Reading
Hi Jenny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service - top store.…
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by.
Not many options to purchase music on the high street nowadays but HMV roll on thankfully despite the not too distant difficulties they faced. Music wise a great option in contrast to the impersonal massive commercial juggernaut that dominates nowadays.
6 May 2026
Reply from hmv (UK) - Reading
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It’s great to know that I can buy music…
It’s great to know that I can buy music from HMV as I don’t like using Amazon!
4 May 2026
Reply from hmv (UK) - Reading
Hi Clive
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The ordering process is…straightforward
The ordering process is straightforward, the service is excellent as are the staff to deal with.
Can’t be faulted.
7 May 2026
Reply from hmv (UK) - Reading
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Reading
Hello Kiera
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
friendly helpful staff
friendly helpful staff, quick service, blu-rays I wanted were obtained for me
23 April 2026
Reply from hmv (UK) - Reading
Hi Andy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The delivery is always fast and when I…
The delivery is always fast and when I visit the shops the workers are always very polite
27 April 2026
Reply from hmv (UK) - Reading
Hi Alfie
Thanks for your review. We love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Reading
Hi Ollie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reading HMV Staff are always very…
Reading HMV Staff are always very helpful, I visit their shop often to Pick up online orders, and to browse and buy In store. Highly Recommended anytime.
1 April 2026
Reply from hmv (UK) - Reading
Hello Mick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful and friendly staff in the…
Very helpful and friendly staff in the Oracle store in Reading
10 April 2026
Reply from hmv (UK) - Reading
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My 3 films arrived in good condition
My 3 films arrived in good condition. Love HMV. Keep up the good work. Also love shopping in the stores, always find some gem in there! Prices are very fair with some amazing bargains to be found.
5 April 2026
Reply from hmv (UK) - Reading
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Reading
Hello Gary
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great personable service
The people at the store were very friendly and helpful with my collection, and they also helped me previously when I needed to be refunded for a faulty item by another company.
27 February 2026
Reply from hmv (UK) - Reading
Hi Ntando
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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