The Hackett and Rothery ‘Roaring Waves’ CD event was well organised. Staff worked effectively to get everyone their CDs and LPs in good time for the signing. Good venue. Well run.
Company replied
Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... See more
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The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
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Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... See more
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Company details
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
897 reviews
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Reply from hmv (UK) - Oxford Street
Hello Christelle,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick service and lovely staff when I…
Quick service and lovely staff when I went to collect my item in store. Thank you! :)
6 March 2026
Reply from hmv (UK) - Oxford Street
Hi Anna,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Chris was fantastic at Oxford Street…
Chris was fantastic at Oxford Street hmv. Quick delivery, everything was perfect.
6 March 2026
Reply from hmv (UK) - Oxford Street
Hi Mathew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything was well laid out and easy to find
Everything was well laid out and easy to find. Staff were friendly, polite and happy to help me. The out-of-stock item ordered arrived at flagship store for pickup within days.
7 March 2026
Reply from hmv (UK) - Oxford Street
Hi Chris,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service and knowledge of…
Great customer service and knowledge of yeh guy who served us
25 February 2026
Reply from hmv (UK) - Oxford Street
Hello Farida,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service they have a…
Great customer service they have a great choice of Cds and dvds
4 March 2026
Reply from hmv (UK) - Oxford Street
Hi Deepak,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Did pre order of the new BlackPink…
Did pre order of the new BlackPink album CD, and picked it up on the the day after it was out, very happy with it and the service.
3 March 2026
Reply from hmv (UK) - Oxford Street
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The sales consultant was attentive
The sales consultant was attentive, polite and helpful. He ordered the movie which I requested and it arrived for collection as he had advised.
17 February 2026
Reply from hmv (UK) - Oxford Street
Hi Michael,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
The member of staff found just what we wanted even though it wasn’t in stock in store. He ordered it for us online and it was delivered in a matter of days.
Extremely helpful guy. Thank you
18 February 2026
Reply from hmv (UK) - Oxford Street
Hi Mr Randall,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice easy pick up.
23 February 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered the Dvd it arrived in store…
I ordered the Dvd it arrived in store early i got it early. Staff were helpful friendly.
22 February 2026
Reply from hmv (UK) - Oxford Street
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fabulous event by JO Cooper.Relaxed…
Fabulous event by JO Cooper.Relaxed atmosphere,well organised
14 February 2026
Reply from hmv (UK) - Oxford Street
Hi Andrea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
JP Cooper Live & Signing
Helpful, friendly and polite security staff.
Record collection and wristband collection efficient
JP Cooper was amazing interacting with the audience and took the time to meet each person individually.
14 February 2026
Reply from hmv (UK) - Oxford Street
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
The staff could not have been more helpful. They were polite, friendly and went out of their way to help as much as they could, they were excellent.
26 January 2026
Reply from hmv (UK) - Oxford Street
Hi Leanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hi Nicholas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were really helpful
The staff were really helpful. They knew a lot about the products they were selling.
23 November 2025
Reply from hmv (UK) - Oxford Street
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No friction
No friction.
Ordered, no problem.
Click and collect, no problem.
Nice people
3 February 2026
Reply from hmv (UK) - Oxford Street
Hi Max
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Zakk Wylde fab event 5 stars
Zakk Wylde fab event
keep on organizing events like this :)
28 January 2026
Reply from hmv (UK) - Oxford Street
Hi fabrizio
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A photo with the artist at the event would be really nice
Although I enjoyed the event with Zack wydle it would’ve been really nice to have a photo taken with him, so that is really disappointing that should’ve been a little more time and everyone should’ve been allowed to get a quick picture with him as with all artists with it in the shop events
2 February 2026
Reply from hmv (UK) - Oxford Street
Hi Raval
Thank you for taking the time to leave us a review. We are sorry to hear you were unable to have a photograph with the artist, apologies for any disappointment caused. Please be advised, that any photography with the artists are at event is completely dependant on the Artist themselves and their management team, and subject to time restraints.
Regards
The staff are so professional
The staff are so professional. Polite and helpful. They know their merchandise and approach to customers. Excellent.
19 January 2026
Reply from hmv (UK) - Oxford Street
Hi Gokol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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