Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details o... See more
Company replied
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
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Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details o... See more
Company replied
Very nice young man helped me order a CD I wanted. He was very efficient and I was kept up-to-date about the delivery process. The CD was easy to collect and the whole experience from order to deliv... See more
Company replied
Can never fault my local HMV whilst shopping online can be great it’s nice to go and see an item in person, in this case HMV online did not have what I needed online as waiting for more stock m... See more
Company replied
Enquired about an item I was looking for but couldn't find. Without hesitation staff looked it up and ordered it for me. Explained process and timeline very well. Staff on collection were super friend... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
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It was a cd and waited for ages for it to be released and finally arrived very happy I like the preorder as you order they send when out great

Reply from hmv (UK) - Northampton
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