Only let down was Post Office unable to deliver Mon came next day Service in shop super young couldn't have been more helpful
Company replied
Location
Switch location86-88 Midsummer Arcade, MK9 3GB Milton Keynes, GB
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See what reviewers are saying
Never ordered online but I frequently go to HMV shops and am always really happy with my purchases. Staff are always great in my local store and very helpful. They have a great range of CDs and vinyl... See more
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I used website, which was easy to navigate, luckily I was able to do click & collect locally with no extra charges. Within a few days, received email notification that my order has been dispatched &... See more
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Collected my purchase from James who was extremely professional, calm and friendly. He took all the time to explain products as well as ensuring other customers (& staff) were happy. Plenty of t... See more
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Company details
About hmv (UK) - Milton Keynes
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
86-88 Midsummer Arcade, MK9 3GB, Milton Keynes, United Kingdom
4.8
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great!
The staff were very helpful and made sure I got the DVD I wanted although it was not in stock
12 January 2024
Reply from hmv (UK) - Milton Keynes
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No issues
No issues. First time using the online as usually shop in store. Can’t complain.
6 January 2024
Reply from hmv (UK) - Milton Keynes
Hi Phillip
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Called to collect the item I had…
Called to collect the item I had ordered and it was presented to me quickly and efficiently
15 January 2024
Reply from hmv (UK) - Milton Keynes
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Great experience in Milton Keynes store
I had a great experience visiting the Milton Keynes store today. Lot's of products to browse, plenty of friendly staff around to help me find what I'm looking for and the prices are reasonable too. I came away with two great vinyl soundtracks today.
16 January 2024
Unprompted review
Reply from hmv (UK) - Milton Keynes
Hi Daniel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Milton Keynes
Hello Andreire,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Using 'Chat'
I was hoping to speak to someone but as that was unavailable I decided, without much hope, to try the 'Chat' facility - it was brilliant. Before picking up my order we 'chatted' twice, both times someone answered immediately and on both occasions very helpful. Impressed, I was!
22 December 2023
Reply from hmv (UK) - Milton Keynes
Hi Bobbie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic shop great staff normally…
Fantastic shop great staff normally have what I want
1 January 2024
Reply from hmv (UK) - Milton Keynes
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing Service in the store in MK. Professionall, kind, we don't get that anymore. Brought up the hope in human being customer service. Lots of love ❤
Such a professional and kind service.
Amazing.
I'm so happy that we still have people, customer service in a human being form.
Love it!!!!❤❤❤❤❤❤❤❤
Thank you
It's all about the people ....Trust me.
20 December 2023
Reply from hmv (UK) - Milton Keynes
Hi Alicja
Thanks for getting in touch with such a positive 5-star review; we really appreciate all your comments! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great A**
Ordered from website as didn’t have what I wanted in store (sold out), arrived very quickly considering it was in the middle of Xmas week.
31 December 2023
Reply from hmv (UK) - Milton Keynes
Hi Wayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It was delivered in the time frame…
It was delivered in the time frame given’ to the shop for click and collect.
The product was faulty so I have sent back via the instructions given and that was not to hard to do, now I’m just waiting to see what happens next as I didn’t speak with anyone I don’t know if I’ll get what I ordered but this time working properly or a refund?
29 December 2023
Reply from hmv (UK) - Milton Keynes
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Have a great day!
The HMV at Milton Keynes.
The HMV at Milton Keynes has excellent customer service. The Team goes the extra mile for every customer. This is impression I got from my visit there. A big thank you to the Manager and to the Team for the excellent service and support!
17 December 2023
Reply from hmv (UK) - Milton Keynes
Hello George
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
All 3 of my CD cases were damaged
All 3 of my CD cases were damaged. One of them falls apart and the others are cracked.
28 December 2023
Unprompted review
Reply from hmv (UK) - Milton Keynes
Hi Thomas
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Best service ever
The staff were helpful from the moment, I entered the store and started shopping right up to the service at the tills.
I spent a lot in there on this visit and would be willing to go back there and shop more. The store has a excellent range of items and more.
19 December 2023
Reply from hmv (UK) - Milton Keynes
Hi Stewart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering online was easy and picking up…
Ordering online was easy and picking up order at the shop was straight forward
23 December 2023
Reply from hmv (UK) - Milton Keynes
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Milton Keynes
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Went to the store in MK to collect my…
Went to the store in MK to collect my two records (click and collect)
I was given what I thought was the records, drove home and only one with there.
Had to drive all the way back and pay for parking again.
Asked if they had my other record as only one was in the packaging, the guy went somewhere and came back about 5 mins later and passed me the record, didn't say sorry or anything... Then he just turned around as if I wasn't there.
9 December 2023
Reply from hmv (UK) - Milton Keynes
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Milton Keynes
Hello christine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordering was easy staff very helpful…
Ordering was easy staff very helpful and game delivered within 3 days excellent service
3 December 2023
Reply from hmv (UK) - Milton Keynes
Hello Julie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
25 November 2023
Reply from hmv (UK) - Milton Keynes
Hi Customer,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I did click and collect very friendly…
I did click and collect very friendly staff. Very helpful. Would definitely use HMV again
22 November 2023
Reply from hmv (UK) - Milton Keynes
Hi Malcolm
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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