Only let down was Post Office unable to deliver Mon came next day Service in shop super young couldn't have been more helpful
Company replied
Location
Switch location86-88 Midsummer Arcade, MK9 3GB Milton Keynes, GB
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See what reviewers are saying
Never ordered online but I frequently go to HMV shops and am always really happy with my purchases. Staff are always great in my local store and very helpful. They have a great range of CDs and vinyl... See more
I used website, which was easy to navigate, luckily I was able to do click & collect locally with no extra charges. Within a few days, received email notification that my order has been dispatched &... See more
Company replied
Collected my purchase from James who was extremely professional, calm and friendly. He took all the time to explain products as well as ensuring other customers (& staff) were happy. Plenty of t... See more
Company replied
Company details
About hmv (UK) - Milton Keynes
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
86-88 Midsummer Arcade, MK9 3GB, Milton Keynes, United Kingdom
4.8
Excellent
249 reviews
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Excellent, Friendly Service.
The assistant was friendly and took time to help me wiith my query.
17 October 2024
Reply from hmv (UK) - Milton Keynes
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service.
The person who served me was happy to
help, pleasant, efficient and that is very
unusual these days. The CD I ordered instore arrived on time in perfect condition. Very pleased.
5 October 2024
Reply from hmv (UK) - Milton Keynes
Hi Jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very easy and picked up my record on…
Very easy and picked up my record on release day.
10 October 2024
Reply from hmv (UK) - Milton Keynes
Hi Simon,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Highly professional manager
Collected my purchase from James who was extremely professional, calm and friendly. He took all the time to explain products as well as ensuring other customers (& staff) were happy.
Plenty of texts to let me know the item was ready for collection and two weeks is a generous length of time to do so.
Can’t recommend the store highly enough.
17 September 2024
Reply from hmv (UK) - Milton Keynes
Hello Betty
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Excellent!!!
15 September 2024
Reply from hmv (UK) - Milton Keynes
Hi Nicola
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good staff, bad layout.
I was picking up an online order; cashier checked my details and found my item quickly and easily. Very friendly and chatted with me for a few minutes while I checked my order.
Very tightly packed store. There weren't many customers, but we all still had to engage ourselves I and out of aisles, or the wheelchair-bound customer would not have been able to leave the store.
13 September 2024
Reply from hmv (UK) - Milton Keynes
Hi Hayley
Thanks for getting in touch with a 5 star review; we really do appreciate your comments andwill look into this, and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Milton Keynes
Hi Athena
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick service
Great and quick service from HMV. Ver impressed with the delivery to store.
16 August 2024
Reply from hmv (UK) - Milton Keynes
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sent wrong lp did not include documents…
Sent wrong lp did not include documents so I can not return.
9 August 2024
Reply from hmv (UK) - Milton Keynes
Hi Marek
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further with a return.
Best wishes
Reply from hmv (UK) - Milton Keynes
Hello Stephen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
awesome thank u :D my bf loves his new…
awesome thank u :D my bf loves his new vinyl and it arrived on release date <3
24 July 2024
Reply from hmv (UK) - Milton Keynes
Hi Maizie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Milton Keynes
Hi Polly
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Milton Keynes
Hi David
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Milton Keynes
Hi Aidan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service item purchased…
Excellent service item purchased delivered to the store and collection effortless
31 May 2024
Reply from hmv (UK) - Milton Keynes
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were thorough in their…
The staff were thorough in their research concerning my request for a non- stocked item. The suggestion of a posted CD on the day of its release resulted in a hassle-free surprise in the letter box - one day earlier than anticipated.
24 May 2024
Reply from hmv (UK) - Milton Keynes
Hi Barrie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Milton Keynes
Hi Harry
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
Great service in store - order placed really easily and arrived quickly and well packaged. Can't beat the service of a real record store!
7 May 2024
Unprompted review
Reply from hmv (UK) - Milton Keynes
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly helpful staff.
11 May 2024
Reply from hmv (UK) - Milton Keynes
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Milton Keynes
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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