I ordered 2 dvds, that were in stock but not at the local HMV. I was informed of the delivery estimated window received a confirmation email when they arrived, and collected them with no problem. Th... See more
Company replied
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
Visited my local store to collect an order I had made via online service. Whilst visiting I purchased an extra vinyl to add to my collection. Staff are always friendly with helpful advice. This is why... See more
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Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
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Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... See more
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Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
281 reviews
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Middlesbrough store
Good selection of both new releases and back catalogues. Helpful, friendly staff.
28 January 2024
Reply from hmv (UK) - Middlesbrough
Hi Tony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I absolutely love the service every…
I absolutely love the service every time I go to HMV which has been a lot recently. Every time i’ve gone Gordon has helped me and has been amazing each time. Gordon was amazing at helping me find what I want and even looked in the back to find me some different t-shirts which I am so thankful for. Amazing customer service.
27 January 2024
Unprompted review
Reply from hmv (UK) - Middlesbrough
Hi Abi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Carole
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straightforward to order online
Straightforward to order online, received email to collect from store a few days later, went to store and collected order. Good service and easy to do.
20 January 2024
Reply from hmv (UK) - Middlesbrough
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful
14 January 2024
Reply from hmv (UK) - Middlesbrough
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Confidence in product and service
When ordering dvds, cd's etc from H.M.V. you can always feel safe and confident in knowing that the product which you receive is of a Brand New Sealed Quality and is guaranteed to play without interruption and that in the rare event that there is a problem it is very easy to return and to exchange. And when ordering the product online you can feel confident in knowing that you will receive the product very promptly and Extremely Well-packaged usually in a cardboard sleeve which goes a long way in preventing any damage during transit together with a great comparison price whats not to like.
19 December 2023
Reply from hmv (UK) - Middlesbrough
Hi Carlos
Thanks for getting in touch with such a positive 5-star review; we really appreciate all your comments regarding the service we offer and hope to see you again in the near future.
Cheers!
Great staff
Great staff , Great knowledge, orderd from store picked within days , Well Recommend.
6 January 2024
Reply from hmv (UK) - Middlesbrough
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff always polite and friendly and…
Staff always polite and friendly and happy to help 😃
6 January 2024
Reply from hmv (UK) - Middlesbrough
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great value but
Record I wanted was £40.00 but with your 3 for £55. I felt I got a good deal getting lou reed and pink flloyd for £15. It's a shame that staff in store weren't more friendly just a simple thing of them been squeezed into a carrier bag that made it impossible to use the handles. What made it worse was me and my daughter were only people at till, So I felt staff had time to serve me with a bit more thought. Instead I went out of store and daughter repacked them. I remember a time when visiting the H.M.V store was an experience itself. It was ashame to watch my teenage daughter walk out uninspired.
19 December 2023
Reply from hmv (UK) - Middlesbrough
Hi Vickki
Thank you for taking the time to leave us a review - we appreciate receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day & we look forward to seeing you again.
Reply from hmv (UK) - Middlesbrough
Hi Kathleen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing thank you
14 December 2023
Reply from hmv (UK) - Middlesbrough
Hi Matthew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff and excellent communication.
10 December 2023
Reply from hmv (UK) - Middlesbrough
Hi Jim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good service online & in store I…
Very good service online & in store I totally recommend HMV.
I love my local store because the staff are so friendly & very helpful & you can chat to them about the latest releases, it’s the best shop in the whole of my town
7 December 2023
Reply from hmv (UK) - Middlesbrough
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service
Excellent service. Quick delivery to local store and very friendly and helpful customer service.
Can't comment on the album as it is a gift apart from to say that the album was well packaged!
1 December 2023
Reply from hmv (UK) - Middlesbrough
Hi Jean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and excellent delivery
Great service and excellent delivery, good communication throughout.
5 December 2023
Reply from hmv (UK) - Middlesbrough
Hi Dean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
On the 22/11/2023 on the morning I went…
On the 22/11/2023 on the morning I went in to store paid for something and then got a refund however today on checking my bank account you have put the money back in my account but then taken it back out again and can’t get hold of the Middlesbrough store
22 November 2023
Unprompted review
Reply from hmv (UK) - Middlesbrough
Hi Claire
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great service only thing I can say as…
Great service only thing I can say as put in letterbox but least not broke or cracked as I played and checked it very pleased with the item .
23 November 2023
Reply from hmv (UK) - Middlesbrough
Hi Jennifer,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy
Walked into store with a copy of my order. Served straight away by very friendly staff. Walked out with my new CD under my arm. Took less than 5 minutes. Thank you.
23 November 2023
Reply from hmv (UK) - Middlesbrough
Hi Carole
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off. Please be assured that we will share your lovely feedback with the Middlesbrough store.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and kept upto date when…
Great service and kept upto date when it was received in the shop
22 November 2023
Reply from hmv (UK) - Middlesbrough
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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