The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection... See more
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
Company replied
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
Company replied
Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... See more
Company replied
Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
262 reviews
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Reply from hmv (UK) - Middlesbrough
Hi joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very friendly and…
The staff are very friendly and helpful, seem always on the ball and willing to help. Very happy with my Marley Stir it up and speakers. A good selection of both vinyl and cds. Very satisfied. See you soon
27 May 2025
Reply from hmv (UK) - Middlesbrough
Hi Maurice
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Collecting deliveries in-store
Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collecting, staff member Wayne was very helpful and pleasant. I prefer the Middlesbrough store over another local store, as I feel welcome. I suppose this is personal preference, but it was also explained to me I could return to the store, should there be any problems with my ordered items.
26 May 2025
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Poor customer service.
I have had no correspondence From HMV at all and i not seen sight nor sound of any Album i have ordered.I called in to the shop(Middlesbrough } and was told i would see an e mail or text when the album in question has arrived in store Not even a confirmation of the order and of course my bank account has been debited.
18 May 2025
Reply from hmv (UK) - Middlesbrough
Hi Peter
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Excellent service, helpful friendly staff
The staff were very helpful, friendly and knowledgeable. They helped me order a CD and the communication from HMV was excellent. The whole process was very efficient and HMV let me know when the CD was in the Middlesbrough shop to collect.
5 May 2025
Reply from hmv (UK) - Middlesbrough
Hi Janice
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good customer service
Very good customer service, faulty Blu-Ray exchanged without question.
10 May 2025
Reply from hmv (UK) - Middlesbrough
Hi Eric
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Product arrived on time and in perfect…
Product arrived on time and in perfect condition. The staff are brilliant, especially Wayne. They're always really helpful.
22 April 2025
Reply from hmv (UK) - Middlesbrough
Hi Vikki
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV always provide a reliable service
19 April 2025
Reply from hmv (UK) - Middlesbrough
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Denny
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Definitely an experience I've experienced out of all the experiences I've experienced.
Quick, easy, good, nice, and friendly. Staff were solid 10/10 peeps and I felt comfortable and all that there. Is good. Yah. Slay. ᕦ[ ◑ □ ◑ ]ᕤ
14 April 2025
Reply from hmv (UK) - Middlesbrough
Hi JeiB
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi gail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic and easy to shop with
Quick and easy to preorder what I wanted and they kept me the loop when there was going to be a delay and emailed me the moment it came like I said quick and easy.
31 March 2025
I have used this service in the past
I have used this service in the past. I had no problems at all. Everything was straightforward and I had emails letting me know where my purchase was at regular intervals. Thank you.
22 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Monster Hunter Wolds pre-order
Came delivered in perfect condition, in a case that was much better than advertised and ready to use
1 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi C
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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