I ORDERED 2 FILMS ON BLU RAY JUST OVER A WEEK AGO, IT WOULD TAKE 3 TO 4 WORKING DAYS TO ARRIVE IN STORE. I GOT AN EMAIL NOTIFICATION TO INFORM ME THAT MY ORDER HAD ARRIVED AT THE STORE FOR COLLECTI... See more
Location
Switch locationUnit 92, Manchester, Arndale Shopping Centre, M4 2HU Manchester, GB
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I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the... See more
Company replied
It is refreshing to go into an HMV these days and actually feel it's a pleasure to shop in. I switched to online mostly a few years back, but even then, I was tempted to buy elsewhere. HMV feels now i... See more
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I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish n... See more
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Company details
About hmv (UK) - Manchester Arndale
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company

- home of entertainment since 1921
Contact info
Unit 92, Manchester, Arndale Shopping Centre, M4 2HU, Manchester, United Kingdom
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Jeff Goldblum signing
I went to the Jeff Goldblum signing in Manchester it was really well organised and actually pretty fast given the amount of people who was there.
My one nitpick is I had emailed Hmv and spoken to them re my autism and osteoarthritis and was told the ticket was changed to what I believed to be a access/fast track so I didn't need to stand to long and in case my anxiety kicked in.
I was stood with a stick for an hour and no one seemed to notice me till I got towards the end when my leg was starting to hurt.
I did inform the people who scanned the ticket and was told not to worry so I thought it had come up on their tablet and some one would come at get me.
HOWEVER it may sound like big thing it wasn't that big has some one did see me and it was sorted.
The event it's self was really well organised.

Reply from hmv (UK) - Manchester Arndale
I just really like vinyls
I just really like vinyls, spent a while looking at them also the staff were great.

Reply from hmv (UK) - Manchester Arndale
DVD Order
Was able to order box set from shop and have it delivered via online to shop in a few days. Was also kept up to date with progress of orde

Reply from hmv (UK) - Manchester Arndale
Record signing
I haven’t arrived in store yet but was pleased to hear of the Michael Monroe record signing. It was easy to book and I have also just called to check the procedure and the lady was very helpful. It’s good to see people still want to meet the fans and that you can facilitate this.

Reply from hmv (UK) - Manchester Arndale
Artist meet and greet.
Easy to collect my CD then shown where to stand for JP Coopers mini set with his keyboard player Mike, an intimate atmosphere with less than 100 people there. Great muaic and a well organised meet and greet afterwards.

Reply from hmv (UK) - Manchester Arndale
JO Cooper album launch. Unfortunately I couldn’t make the album…
Unfortunately I couldn’t make the album launch at your Arndale Centre store on Monday.
Instead I called in today(Tuesday) and the store staff had kept my signed album for me.
In addition, I was able to get an extra signed copy for my friend.
Excellent service from both staff members involved.

Reply from hmv (UK) - Manchester Arndale
hmv rocks
I will always buy and order from hmv . Always on time with deliveries and have it in stock .

Reply from hmv (UK) - Manchester Arndale
amazing customer service and really…
amazing customer service and really quick to click and collect

Reply from hmv (UK) - Manchester Arndale

Reply from hmv (UK) - Manchester Arndale
The Damned signing
Great experience well organised with friendly helpful staff
Great to meet the band and get the album signed all very friendly and approachable

Reply from hmv (UK) - Manchester Arndale

Reply from hmv (UK) - Manchester Arndale
Great service and the signing session…
Great service and the signing session was so well organised

Reply from hmv (UK) - Manchester Arndale

Reply from hmv (UK) - Manchester Arndale

Reply from hmv (UK) - Manchester Arndale
Well organised event
Well organised instore performance &
signing from Cavetown. Good view of Robin on stage, sounded good & the signing went smoothly & efficiently.

Reply from hmv (UK) - Manchester Arndale
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