hmv (UK) - Grimsby Reviews 176

TrustScore 5 out of 5

4.8

Unit J, Freshney Place, DN31 1QL Grimsby, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Having purchased a record player this year how wonderful it is to be able to play records again ,Hmv have a fantastic selection of LPs especially the 3 for £66 I regularly check the web... See more

Company replied

Rated 5 out of 5 stars

Recently ordered Daft Punk 10th anniversary edition for my Son. Thankfully being a tad “old school” I ordered it online but to be collected from HMV Grimsby. I received an email when it arrived in... See more

Company replied

Rated 5 out of 5 stars

My adult brother has cognitive problems and watching tv box sets and movies is his main pastime. The staff in Grimsby HMV are very patient and helpful and go the extra mile to find or order films he i... See more

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Rated 5 out of 5 stars

The experience of visiting the HMV store in Grimsby and puchasing CDs and DVDs in store and also placing an order in store for a separate DVD was excellent. The staff were helpful and polite and... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Grimsby

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit J, Freshney Place, DN31 1QL, Grimsby, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Rated 4 out of 5 stars

HMV GREAT FOR VINYL RECORDS

Having purchased a record player this year how wonderful it is to be able to play records again ,Hmv have a fantastic selection of LPs especially the 3 for £66
I regularly check the website for new albums to buy
So I checked my local store on line to see if they had the 3 albums I wanted on the 3 for £66 "yes all in stock in store '
However last week I went into store to purchase
The new bruno mars album ,also the motown collection album and UB40 red wine album all of which are on the 3 £66 offer .
I found the 3 albums took them to the counter to pay for them only to be told the bruno mars one was not on offer in the store only on line offer
but that I had to order it from the shop and have it delivered to either my home address or the store
I said but I have the albums here in my hand I want to purchase them from store which will in turn save you that is HMV the cost of handerling transporting and packaging .
So I was unable to take away any of the 3 albums and I did order them from store to have delivered
How is that financially logical surely it has cost hmv more money.
Hopefully hmv may explain the logic
Hmv stores are great to be able to look and rummage through the LPs and other things
Far more enjoyable shopping experience than the press and click experience and wait in all day for the delivery driver who then just throws you Items over a gate in the pouring rain or worse still damaged or delivered to god knows where .

18 June 2026
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hello Terence,

Thanks for taking the time to leave a review.

We greatly appreciate you taking the time to let us know your suggestions. We’ve forwarded your email to the relevant Head Office department for their attention. We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.

Rated 5 out of 5 stars

The shop assistant was extremely…

The shop assistant was extremely helpful and diligent whilst ordering the CD and when sorting delivery.

10 June 2026
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Reply from hmv (UK) - Grimsby

Hi Michelle

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Always a pleasure to shop there

Always a pleasure to shop there: thanks again:

30 May 2026
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Reply from hmv (UK) - Grimsby

Hi David

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great price

Great price, great offers. Fantastic service.

21 May 2026
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Reply from hmv (UK) - Grimsby

Hi CHAZ

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Brilliant quick and easy purchase

Brilliant quick and easy purchase, and the guy at the counter was lovely xx

4 May 2026
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Reply from hmv (UK) - Grimsby

Hi Tracy

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Ordered vinyl

Goods arrived well packaged and exactly as described.

1 May 2026
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Reply from hmv (UK) - Grimsby

Hi Gary, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

I got everything I wanted with great…

I got everything I wanted with great support from Alfie

8 April 2026
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Reply from hmv (UK) - Grimsby

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Everything was simple

Everything was simple, from ordering to collection

5 April 2026
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Reply from hmv (UK) - Grimsby

Hi Graham

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

good experience

customer service was great

3 April 2026
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Reply from hmv (UK) - Grimsby

Hi Samuel

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Don't wait indoors for a delivery..

It was simple enough to order and collect my purchase when I am ready.. Unlike a home delivery.
However the K-pop purchase I made was a rip off... £6.99 wasted

26 March 2026
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Reply from hmv (UK) - Grimsby

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

HMV class service

Excellent service and staff knowledgeable

2 March 2026
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Kelvin

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

Home delivery of item

Easy to order item in store. It was eligible for free delivery. Missed item in post first time as bell was not rung. I got item again next day. Should be able to leave delivery instructions in store, if no answer at door. I was in for delivery. Item arrived safe and sound.

20 February 2026
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Reply from hmv (UK) - Grimsby

Hello Holtonr

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

Very helpful and friendly staff 😀 Good

Very helpful and friendly staff 😀 Good, varied range of stock. Attractive store and layout

13 February 2026
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Reply from hmv (UK) - Grimsby

Hi Graham

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Best customer service

The staff were very helpful and polite and dealt with my order promptly.

28 December 2025
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Reply from hmv (UK) - Grimsby

Hi Mr Robinson, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Always a please to go into…....

For me it is always a please to go into the Grimsby HMV shop.
The staff are great and helpful and if you can not find what you want they will consult the
Oracle AKA the computer on the counter. The album I wanted – the album I was desperate
to get was available on pre-order. This they did for me and what a DAMNED fine album turned up.
Thank you HMV Grimsby and thank you HMV -

26 January 2026
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Graham

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

17 January 2026
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Mark,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Exceptional service from Pete in the…

Exceptional service from Pete in the Grimsby store always makes time for you which in itself makes you feel valued as a customer

15 January 2026
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Paul

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon 🙂

Rated 5 out of 5 stars
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great Grimsby Staff

Great customer service from Grimsby staff

16 December 2025
hmv (UK) - Grimsby logo

Reply from hmv (UK) - Grimsby

Hi Kevin

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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