Very good actually. The product I wanted wasn’t in store, however the sales assistant spent time finding it and arranged for it to be delivered. The store isn’t massive and so I wouldn’t expect it t... See more
Company replied
Location
Switch location5/6 The Avenue, Commercial Road, BH2 5RP Bournemouth, GB
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See what reviewers are saying
The reason why I rate it 4 stars is that I am a funko pop collector and I am a big fan of xxxtentaction and they have little amount of CDs that are sung by him. And I think you should put a few more... See more
Company replied
After mistakenly ordering one record in the 3 for £66 online incorrectly the Bournemouth HMV staff were able to swap out the record for one they had in stock without having to return the whole order.... See more
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I visit HMV Bournemouth when I can from Salisbury. On this occasion, I visited HMV to return a cd I purchased in Bristol HMV that I already had, staff were very helpful, courteous and no problem retur... See more
Company replied
Company details
About hmv (UK) - Bournemouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
5/6 The Avenue, Commercial Road, BH2 5RP, Bournemouth, United Kingdom
4.6
Excellent
140 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from hmv (UK) - Bournemouth
Hi Barry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reliability and efficiency All ways…
Reliability and efficiency All ways helpful staff from phone reserve to shop counter
10 April 2026
Reply from hmv (UK) - Bournemouth
Hi Graham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant come on time had no problem…
Brilliant come on time had no problem at all so thank you hmv
5 April 2026
Reply from hmv (UK) - Bournemouth
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No problem in getting what was needed
23 March 2026
Reply from hmv (UK) - Bournemouth
Hi Linda,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Bournemouth. Terrific,friendly staff and great service.
Always helpful, friendly,knowledgeable staff - and prompt delivery to my Bournemouth HMV.
24 March 2026
Reply from hmv (UK) - Bournemouth
Hi michael
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bournemouth store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Helpful staff and great customer service
When I go to HMV all the staff are very friendly and helpful. If I need anything I only need to ask.
7 March 2026
Reply from hmv (UK) - Bournemouth
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good actually
Very good actually. The product I wanted wasn’t in store, however the sales assistant spent time finding it and arranged for it to be delivered.
The store isn’t massive and so I wouldn’t expect it to stock my niche preferences. But it’s obvious things can be ordered and delivered safely in a few days.
1 March 2026
Reply from hmv (UK) - Bournemouth
Hi Rosie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff's very helpful and friendly…
The staff's very helpful and friendly service and the fact that they have a sence of humour.
14 February 2026
Reply from hmv (UK) - Bournemouth
Hello Jasmin
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Good service
Good service, knowledgable and helpful staff. They found a dvd that I wanted for my husband, ordered it and I received it when I was told it was due. Great experience, very happy
8 February 2026
Reply from hmv (UK) - Bournemouth
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Easy to navigate through the website.
Quick delivery.
Vinyls arrived well packaged.
28 January 2026
Reply from hmv (UK) - Bournemouth
Hi Dianna,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was a quick service with the delivery…
Was a quick service with the delivery super fast
23 January 2026
Reply from hmv (UK) - Bournemouth
Hello Daniel
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Bournemouth
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bournemouth
Hello Ken
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bournemouth
Hello Harvey
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bournemouth
Hi Andrei
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order in to store
Easy to order in to store. Friendly and helpful staff. Delivered on time.
16 December 2025
Reply from hmv (UK) - Bournemouth
Hi Alistair
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Product were exactly described and well…
Product were exactly described and well worth the money
13 December 2025
Reply from hmv (UK) - Bournemouth
Hi MR
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Arrived on day expected
Arrived on day expected. Packaging was strong so well protected
14 December 2025
Reply from hmv (UK) - Bournemouth
Hi Sharon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Bournemouth
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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