Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... See more
Company replied
Location
Switch locationUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
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the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... See more
Company replied
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... See more
Company replied
The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... See more
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Company details
About hmv (UK) - Basildon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 25 Eastgate Centre, SS14 1AE, Basildon, United Kingdom
4.8
Excellent
241 reviews
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Reply from hmv (UK) - Basildon
Hi David
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
Reply from hmv (UK) - Basildon
Hello Janet
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Shopping experience
Shop assistant was extremely helpful. Managed to find and order what I wanted. Would recommend Basildon.
15 July 2023
Reply from hmv (UK) - Basildon
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Vinyl was good
13 July 2023
Reply from hmv (UK) - Basildon
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pre order collection
I pre ordered something, it was ready for me to pick up as advised, no fuss no waiting around
10 July 2023
Reply from hmv (UK) - Basildon
Hi Ann
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Prompt email of notification to collect…
Prompt email of notification to collect my order
29 June 2023
Reply from hmv (UK) - Basildon
Hi Paula
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good customer service
Good customer service, staff were friendly and polite and I found what I wanted quite easily.
20 June 2023
Reply from hmv (UK) - Basildon
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly staff and efficient service
Friendly staff and efficient service. Order arrived in store when they said it would. Very happy 😊
15 June 2023
Reply from hmv (UK) - Basildon
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
C&C was very easy
was easy to order for click & collect, got a confirmation email straight away and within a couple days i got another very clear email saying it’ll be ready for collection, people in store were very helpful and it was easy to collect.
10 June 2023
Reply from hmv (UK) - Basildon
Hi Elise
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Basildon
Hi Leanne
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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