Jess was very helpful and spoke clearly and I understood her. As I wear hearing aids and have dyspraxia I did not have to ask her to repeat hershelf. I will remember what an excellant assistant Jess i... See more
Company replied
Location
Switch location113 Union Bridge, AB11 6BE Aberdeen, GB
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See what reviewers are saying
The experience involved Sabrina Carpenter, who is an artist of short stature, but powerful vocally, and so how could this experience not be one deserved of five of them there shining lights in the nig... See more
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Pre-ordered my albums sales assistant was lovely and also a fan of the group I was ordering so we had nice chat as my sale was put through till. Received email to let me know my albums were ready to... See more
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Ordered Wham 12inch picture disc of Last Christmas 🎄 male staff was very helpful and ordered it , sadly I got an email saying order was delayed , I had tried to email back but it wouldn't accept my... See more
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Company details
About hmv (UK) - Aberdeen
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
113 Union Bridge, AB11 6BE, Aberdeen, United Kingdom
4.8
Excellent
569 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
products came damaged and haven’t heard…
products came damaged and haven’t heard back from support
21 June 2026
Reply from hmv (UK) - Aberdeen
Hi hannah
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this. Regards
Great service
Good selection of products.
Fast delivery.
Helpful and knowledgeable staff.
16 June 2026
Reply from hmv (UK) - Aberdeen
Hi Jamie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery.
15 June 2026
Reply from hmv (UK) - Aberdeen
Hi Julie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Timely delivery
15 June 2026
Reply from hmv (UK) - Aberdeen
Hi Jufari
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Aberdeen
Hi Christian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Aberdeen
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
it best i got BTS ablum and everything…
it best i got BTS ablum and everything is perfect
17 May 2026
Unprompted review
Reply from hmv (UK) - Aberdeen
Hi Aylin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order arrived swiftly with no issues
Order arrived swiftly with no issues, and kept regular updates on delivery
6 June 2026
Reply from hmv (UK) - Aberdeen
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered paul new album
Ordered paul new album. Didn't have to wait long for the delivery bye post very quickly. Good service. Paul ryder.
2 June 2026
Reply from hmv (UK) - Aberdeen
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Deliver quickly
3 June 2026
Reply from hmv (UK) - Aberdeen
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sir that ordered the pink Godzilla…
The sir that ordered the pink Godzilla for me to be delivered to the store was very thorough and reassuring.
Excellent service
31 May 2026
Reply from hmv (UK) - Aberdeen
Hi Riccarda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Aberdeen
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Jess was very helpful and spoke clearly…
Jess was very helpful and spoke clearly and I understood her. As I wear hearing aids and have dyspraxia I did not have to ask her to repeat hershelf. I will remember what an excellant assistant Jess is
1 June 2026
Unprompted review
Reply from hmv (UK) - Aberdeen
Hi Dorothy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
26 May 2026
Reply from hmv (UK) - Aberdeen
Hi Fraser
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The way they were packaged was shocking…
The way they were packaged was shocking and when I received them the corners were bent and these are a gift. I spent £66 and they arrived with Bentley corners. Packaging could be tons better.
25 May 2026
Reply from hmv (UK) - Aberdeen
Hi helen
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have assisted with this. Regards
Staff were helpful in helping me get…
Staff were helpful in helping me get the item i wanted ordred it was delivred in great condition couldnt be more happy they are always polite and avalible for any questions i have regarding the vast catalog of items they provide.
24 May 2026
Reply from hmv (UK) - Aberdeen
Hi JIMNIVEN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Aberdeen
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good value for money and good service
26 May 2026
Reply from hmv (UK) - Aberdeen
Hi Trevor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was a birthday present and been…
It was a birthday present and been looking everywhere for the bag and hmv had it absolutely over the moon
18 May 2026
Reply from hmv (UK) - Aberdeen
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Perfect!
It was really good! It came in good condition with everything included and in great time
17 May 2026
Reply from hmv (UK) - Aberdeen
Hi Isabelly,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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