Huge thanks to Harj at the warranty team. This would be 5 stars if it was just his work I was reviewing, he really engaged and got us the best help he could. A star was dropped for the lack of avail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
Company replied
Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
Company replied
The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Reply from Hive
Hello,
We appreciate your positive feedback. Thank you for sharing your experience with us.
Kind Regards ^Chris
One of the quickest and best responses for help I’ve ever had. answer to my request for help came…
The answer to my request for help came very quickly despite it being late at night.
The chat response was first and was extremely helpful and efficient but couldn’t solve my problem but helpfully suggested where to go next. The next was a phone call where I was talked through very patiently and carefully what to do and this solved my problem. All is still going well. Thank you.
6 July 2026
Unprompted review
Reply from Hive
Hi Helen,
We're delighted to hear that you received such prompt and helpful support, even late at night. It's great that our team was able to guide you through the process and ultimately resolve your problem. Thank you for your positive feedback.
Kind Regards ^Chris
The app is very convenient and the…
The app is very convenient and the service representatives very helpful when you need to speak to someone for advice or problem solving. My only criticism is that the EV charger can only be registered to one person's HIVE account, even if two people are on the gas and electric.
14 July 2026
Unprompted review
Reply from Hive
Hello,
We're glad to hear you find the app convenient and our service representatives helpful. We appreciate your feedback regarding the EV charger being limited to one account, We'll certainly take this into consideration for future improvements.
Kind Regards ^Chris
Great product easy to use good intalliom
13 July 2026
Reply from Hive
Hi there,
We appreciate your positive feedback and are so glad you find our product easy to use! Thank you for sharing your thoughts.
Kind Regards ^Chris
The customer care representative…
The customer care representative explained properly and provided support.
13 July 2026
Unprompted review
Reply from Hive
Amandeep,
We're so glad to hear that our customer care representative provided proper explanation and support. We appreciate you sharing your positive experience with us.
Kind Regards ^Chris
I think service I get is excellent and…
I think service I get is excellent and easy for old age pensioners and price is very competitive
13 July 2026
Unprompted review
Reply from Hive
Hi Harmesh,
We're so happy to hear that you find our service excellent and easy to use, especially for pensioners. We also appreciate you noting our competitive pricing!
Kind Regards ^Chris
Very good and polite customer service
Very good and polite customer service. Problem solved in seconds.
8 July 2026
Unprompted review
Reply from Hive
Michal,
We're delighted to hear that our customer service was very good and polite, and that your problem was resolved so quickly. Thank you for sharing your positive experience!
Kind Regards ^Chris
Great product
Great product easy app to install and use very informative friendly professional service from the helpline staff plus when installation is completed devices look good and modern
6 July 2026
Unprompted review
Reply from Hive
Hi Nigel,
We're delighted to hear you found our product great and the app easy to install and use. It's wonderful that our helpline staff provided informative and professional service, and that the installed devices look good and modern.
Kind Regards Paul
HARJ Talked me through the whole…
HARJ Talked me through the whole process as I’m not savvy with tec, helped me all the way and got sorted in the end, what a lovely chap
13 July 2026
Unprompted review
Reply from Hive
Hi there,
We're so glad our Harj was able to talk you through the process and help you get everything sorted, especially since you're not tech-savvy. We appreciate your positive feedback!
Kind Regards Paul
Very easy to use
26 June 2026
Reply from Hive
Hi Joanna,
We're so happy to hear you found our product very easy to use! We truly appreciate you sharing your positive feedback with us.
Kind Regards Paul
The engineer was excellent 👌🏾👌🏾👌🏾
7 July 2026
Reply from Hive
Hi Sam,
We're so pleased to hear that our engineer provided excellent service. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Kind Regards Paul
Seems good so far
8 July 2026
Reply from Hive
Hi Mr Mohammed,
We're so glad to hear you're enjoying your experience with us! Thank you for sharing your positive feedback.
Kind Regards Paul
Reply from Hive
Hi Julie, thank you for your review. I'm delighted to hear that the person you dealt with was knowledgeable and able to help you.
Kind regards, Paul
Reply from Hive
Hi Anne,
We're so pleased to hear that the installation was handled so well and that everything was clearly explained. Thank you for sharing your positive experience!
Kind Regards Paul
Simple professional installation by the…
Simple professional installation by the British Gas engineers and excellent app to control the system. I wish I'd had it install Hive years ago.
11 July 2026
Reply from Hive
Hi Alan,
We're so pleased to hear about the professional installation by the engineers and that you're enjoying the excellent app to control your system. We appreciate your positive feedback!
Kind Regards Paul
Reply from Hive
Hi Kevin, I'm sorry to hear you are having issues with your devices losing connection. I've sent you an email from hivehelp@hivehome.com as I would like to get to the root cause of why this is happening. Kind regards, Paul
Awful experience the engineer not only…
Awful experience the engineer not only handled my phone and scratched my screen, my boiler isn’t working properly after installation. Biggest regret
9 July 2026
Reply from Hive
Hi Brett,
We're sorry to read that you've had bad service when it's came to the installation and the hive devices.
I'll be contacting you shortly and sending an email if I'm unable to get a hold of you, we'll get this sorted for you.
Regards ^Chris
Waste of money
Waste of money. Far easier and more cost effective
to use standard timer controller. Mine is now permanently unplugged.
10 July 2026
Reply from Hive
Hello,
Thanks for your review, we’re sorry to hear things didn’t go smoothly after installation. We’d like the opportunity to investigate this further. A member of our team will be in touch with you directly to better understand the situation and discuss how we can help.
If you need to contact us, you can do so using the details below.
💬 Live Chat: www.hivehome.com/contact-us (Available if you have active warranty)
☎️ Phone: 0333 202 9614 (Available if you have active warranty)
📲 Social Media: Message us on Facebook or Twitter/X
📱 WhatsApp: +44 7458 029132
📲 Hive App: Available 24/7 In the Manage section of your APP - ASK HIVE
🛠️ Self-Service Portal: https://support.hivehome.com/portal/ss/
Support Hours:
🗓 Monday to Friday: 9:00 AM – 7:00 PM
🗓 Saturday: 9:00 AM – 5:00 PM
🗓 Sunday: Closed
Kind Regards ^Chris
Easy ordering and very quick delivery…
Easy ordering and very quick delivery of a replacement Hive home hub.
10 July 2026
Reply from Hive
Hi there,
We're so happy to hear that ordering was easy and that your replacement hub was delivered quickly! We appreciate you taking the time to share your positive feedback.
Kind Regards Paul
Largely, very good
Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day.
We also like the holiday mode, allowing off and on again to suit departure/arrival times.
Sadly the system was initially flaky and needs floor by floor boosters in order to maintain connection. Not a show stopper, but extra complication.
Somewhat lengthy process to fix things when connection lost, but this can usually be done through the App.
Some sort of admin error has resulted in our house having 2 accounts so features only work on one. Usual hassle getting the accounts merged. Frustrating!
So, great when it works. Hassle when it doesn’t (which isn’t that often, to be fair).
9 July 2026
Unprompted review
Reply from Hive
Hi John,
We appreciate you sharing your detailed feedback regarding our system. We are pleased to hear that the timed control and holiday mode features are beneficial for your heating needs. We understand your frustration with the initial flakiness, the need for boosters, and the complications with connection loss. We also acknowledge the inconvenience caused by the multiple accounts issue and the merging process. We are actively working to enhance system stability and streamline account management to prevent such occurrences. Your insights are valuable as we continuously strive to improve our service.
Kind Regards Paul
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