First car buying experience with Hippo, overall is has been a very easy process. Thomas did bend over backwards for us in finding the right car at the right price. Had a location change to collect the... See more
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Review summary
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Reviews shaping this summary
Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
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We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very po... See more
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Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Great service from Raphael O’sullivan
23 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you received great service from Raphael O’Sullivan. We really appreciate your kind words and support.
Team Hippo
Well done Alan
Alan arrived on time, was very helpful, friendly and patient. We couldn’t have asked for more. He also traveled 200miles to deliver the car to us!
Excellent work Alan 👍🏻👍🏻
22 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Michael,
Thank you for your feedback. We’re delighted to hear Alan arrived on time and provided such a helpful, friendly, and patient service. It’s wonderful to know he made such a positive impression and that the delivery experience exceeded your expectations.
We’ll be sure to pass on your kind words to Alan. Thank you for your support.
Team Hippo
Katie in customer service team was…
Katie in customer service team was fabulous and a credit to Hippo. We deal with lots of companies and Katie was a breath of fresh air and nothing too much trouble. Thanks Katie x
22 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Richard,
Thank you for your wonderful feedback. We’re delighted to hear Katie in our Customer Service team made such a positive impression. It’s fantastic to know she was a breath of fresh air and that nothing was too much trouble for her. We’ll be sure to pass on your kind words, as she is a real credit to the team.
Thank you for your support.
Team Hippo
Quality from start to finish
From my early dealings with Ruby, right through to the sleek and professional service offered by Josh on collection, I cant rate them highly enough and would absolutely use again
22 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jon,
Thank you for your wonderful feedback. We’re delighted to hear that from your early dealings with Ruby through to the professional service provided by Josh on collection, you had such a positive experience with us. It’s fantastic to know our team made the process smooth and enjoyable from start to finish.
We truly appreciate your kind words and are delighted to hear you would use us again in the future.
Team Hippo
Very helpful and very impatient
Very helpful and very impatient, would recommend Raphael to my friends
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Sue,
Thank you for your feedback. We’re delighted to hear Raphael was very helpful and patient throughout your experience. It’s wonderful to know you would recommend him to your friends, and we’ll be sure to pass on your kind words.
Thank you for your support.
Team Hippo
Not the best customer service
I visited this garage today to view a car I was potentially interested in purchasing, but unfortunately the experience left a lot to be desired, having driven an hour to get there to see the car.
As soon as I arrived, the focus seemed to be on my current vehicle rather than the car I had come to see. I was asked for my keys so they could assess my car before I had even been allowed to view the vehicle I was interested in.
I explained my budget and asked whether there was any flexibility on the figures. I was told there wasn’t, which is fair enough, but I was then effectively asked to confirm that I could make the finances work before I had even seen the car. I wasn’t asking for a test drive, just a chance to look around the vehicle so I could decide whether it was worth pursuing and potentially increasing my loan amount.
When I asked to see the car, I was told it would take 20–25 minutes to prepare, and there seemed to be little interest in showing it unless I could first commit to the numbers. I was also greeted with “Oh, we thought you weren’t coming until 3,” which immediately made me feel as though I was inconveniencing them. I even said to them I don’t mean to waste anyone time when the manager came over to discuss. I just felt like an inconvenience.
Overall, I felt pressured and unwelcome rather than valued as a potential customer. Buying a car is a significant financial commitment, and most people would reasonably expect to be able to view a vehicle before being asked to commit to funding it. As a result of the experience, I decided not to proceed and I did not see the car. I just wanted to leave.
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Terri,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent visit did not meet your expectations, particularly after travelling to view a vehicle with us.
We have attempted to contact you directly to discuss your experience further, however we were unable to get through. We have since followed up with an email and would be grateful if you could respond at your convenience so we can review your concerns in more detail.
Your comments regarding the viewing process and overall experience have been noted and will be reviewed internally to ensure we continue to improve our customer journey.
We do appreciate the opportunity to engage with you and would welcome the chance to resolve any outstanding concerns. Please do not hesitate to get in touch with our Customer Experience Team directly should you wish to discuss this further.
- Team Hippo
Great customer service qt hippo motor…
Great customer service qt hippo motor group Peterborough by Josh on handover today of my new car its been a pleasure dealing with yourselves thank you will definitely use yourselves again
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Thank you for your wonderful review, we’re delighted to hear you received great customer service from Josh during your handover at our Peterborough branch. It’s fantastic to know you’ve enjoyed dealing with the team, and we really appreciate your continued support and recommendation. We look forward to helping you again in the future.
Team Hippo
Excellent service
Excellent service, would recommend to anyone very happy
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Marishia.
Thank you for your wonderful review, we’re delighted to hear you received excellent service and that you’d recommend Hippo to others. It’s fantastic to know you’re so happy with your experience, and we really appreciate you taking the time to share your feedback.
Team Hippo
Great place.
Fast application. Staff were really helpful and pleasant. Thank you!
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Saira,
Thank you for your feedback. We’re delighted to hear the application process was fast and that our team were helpful and pleasant throughout. We really appreciate your kind words and support.
Team Hippo
I collected my new jaguar F pace today…
I collected my new jaguar F pace today .Josh assisted me today and the process was a very fast and smooth hand over .
Excellent customer service
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Dan,
Thank you for your feedback. We’re delighted to hear you’re enjoying your new Jaguar F-Pace and that Josh helped make the handover fast and smooth. It’s great to know you received excellent customer service throughout. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Joe,
Thank you for your feedback. We’re delighted to hear you received great service and that your handover was nice and easy. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Thank you for your great review, we’re delighted to hear you had a great experience with Raph. We’ll be sure to pass your kind feedback on to him, and we really appreciate you choosing Hippo.
Team Hippo
Great help from Josh
Great help from Josh. He spent a lot of time explaining the steps I need to take and provided a smooth experience.
19 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Elif,
Thank you for your feedback. We’re delighted to hear Josh provided great support and took the time to clearly explain each step of the process. It’s wonderful to know this helped create a smooth and easy experience for you. We really appreciate your kind words and support.]
Team Hippo
Alan was such a gentleman made the…
Alan was such a gentleman made the handover so smoothly explained everything to me top man
19 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Stephen,
Thank you for your feedback. We’re delighted to hear Alan made your handover such a smooth experience and took the time to explain everything clearly. It’s great to know he was so helpful throughout. We really appreciate your kind words and support.
Team Hippo
Reply from Hippo Motor Group
Hi Iain,
Thank you for your kind review, we’re delighted to hear you received great service and that Josh was so helpful throughout your experience. We’ll be sure to pass your feedback on to him, and we really appreciate you choosing Hippo.
Team Hippo
⭐⭐⭐⭐⭐ 5 Stars – Brilliant Experience buying my pickup from Hippo Motor Group
I bought my Ford Ranger from Hippo Motor Group, and honestly couldn’t be happier. From the first enquiry Lewis was friendly, helpful and never pushy — he listened to what I needed and worked within my budget perfectly. The Ranger was in fantastic condition for a used vehicle: clean, well‑maintained, and all service history and checks were shown and explained clearly so I felt fully confident.
Paperwork was quick and straightforward, no hidden fees or confusing jargon. When I picked it up it was freshly valeted and ready to drive. A few days later they checked in to make sure everything was still great — that extra care really makes a difference.
If you’re looking for a reliable used pickup or any car, Hippo Motor Group are the place to go. Fair prices, honest service and a great vehicle. 100% recommended — I’ll definitely be back!
12 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Kyle,
Thank you for taking the time to share such a detailed review. We’re delighted to hear you’re so happy with your Ford Ranger and that Lewis provided a friendly, helpful, and pressure-free experience from the very first enquiry. It’s great to know he listened carefully to your needs and helped find a vehicle that suited your budget perfectly.
We’re also pleased that you felt confident with the condition of the vehicle and that everything from the service history to the paperwork was clearly explained and straightforward. It’s wonderful to hear the handover, valet, and follow-up check all met your expectations too.
Your recommendation means a great deal to us, and we really appreciate your kind words and support. We look forward to welcoming you back again in the future.
Team Hippo
Excellent service from first contact
Excellent service from first contact. My advisor Zac was very patient with me and went above and beyond to find me a suitable vehicle. Would definitely recommend Hippo.
18 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Graham,
Thank you for your feedback. We’re delighted to hear you received excellent service from your very first contact and that Zac was patient and went above and beyond to help you find a suitable vehicle. Your recommendation means a lot to us, and we really appreciate your support.
Team Hippo
Brilliant experience big thanks to Kane…
Brilliant experience big thanks to Kane and Matt for all the help
17 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Steven,
Thank you for your feedback. We’re delighted to hear you had a brilliant experience and that Kane and Matt were able to help you throughout the process. We’ll be sure to pass on your kind words. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Neil
Thank you for your feedback. We’re delighted to hear you found the service very helpful and felt confident throughout your experience. We really appreciate your support.
Team Hippo
My experience was great
My experience was great! I was skeptical at first, but the team were professional, accommodating and reassuring the entire way. I worked with Ryan, Mohammed and Raphael across the Blackburn and Peterborough branches. Their service was top notch, and allowed me to get new dream car sooner than planned. Thank you gentlemen!
16 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Joseph,
Thank you for your feedback. We’re delighted to hear that despite your initial scepticism, the team were able to provide a professional, accommodating, and reassuring experience throughout. It’s great to know Ryan, Mohammed, and Raphael across our Blackburn and Peterborough branches delivered top-notch service and helped you get into your dream car sooner than expected.
We really appreciate your kind words and support.
Team Hippo
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