I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
Company replied
Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
Company replied
Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
Company replied
Company details
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matt King was great to deal with
Matt King was great to deal with. Any issues or problem he had a solution. A*
3 September 2026
Unprompted review
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that Matt King was great to deal with and that he was able to find a solution to any questions or issues along the way. Providing helpful, friendly service is what we aim for, so it’s brilliant to hear this reflected in your experience.
We’ll be sure to pass your A* feedback on to Matt. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
The attention to detail by Matthew King…
The attention to detail by Matthew King was great. Any issues were discussed and resolved quickly
3 September 2026
Unprompted review
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that Matthew’s attention to detail made such a positive difference to your experience. It’s great to know that any issues were discussed openly and resolved quickly.
We’ll be sure to pass your kind feedback on to Matthew. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Excellent selection of cars
Excellent selection of cars. Helpful staff. Salespeople engaging and keen to actually do business with you (in contrast to other garages). Jason, who we dealt with, was particularly helpful both pre and post sale. Would recommend.
2 September 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that you were impressed with our excellent selection of cars and found our team helpful, engaging and genuinely keen to assist.
It’s especially great to hear that Jason was so helpful both before and after your purchase. We’ll be sure to pass your kind feedback on to him. Thank you for recommending Hilton Garage, and we hope you’re enjoying your new car!
An established business with decent vehicles tarnished by a short term gains sales approach
Pretty horrible experience. Happy with the vehicle but the customer service was none existent and the upsell on third party warranties while trying to obscure the relevant T&C's was off putting. Granted, it was an extremely busy day... but If you're going to offer additional warranties at least be clear on what they include/exclude and definitely don't knowingly state the products cancellation policy when your information is incorrect/out of date.
29 August 2026
Marnie was really helpful and guided me…
Marnie was really helpful and guided me through the part exchange of my car.
She is an asset to the team and nothing was too much trouble. She answered my all my questions and was highly professional.
The company itself is organised with a wide variety of cars. There is no pressure to buy and the test drive process is smooth.
I’ve had an excellent experience.
1 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Marnie was so helpful and professional throughout your part-exchange experience. It’s wonderful to know that she took the time to answer all your questions and made sure everything went smoothly.
We’ll be sure to pass your kind comments on to Marnie — we’re sure she’ll be thrilled to hear that you feel she is an asset to the team!
It’s also great to hear that you enjoyed the wide choice of vehicles, relaxed approach and smooth test drive process. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Great experience
We were attended to promptly without to much waiting and
both Leon and Matt were very professional and dealt with the sale
efficiently
2 September 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear you had such a great experience with us and that Leon and Matt were able to make the process prompt, professional and efficient.
We’ll be sure to pass your kind feedback on to them. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Great customer service from Paul.
Paul provided us with an amazing experience buying my car. He kept us informed of all our options, supported us through the process of part exchange and made sure everything was as simple as possible. I could not ask for better customer service. Another brilliant experience at Hilton Garage.
2 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Paul provided you with such an amazing experience and made the whole process as simple and straightforward as possible.
It’s great to know that Paul kept you fully informed of your options and supported you throughout the part-exchange process. We’ll be sure to pass your lovely feedback on to him — we know he’ll really appreciate it!
Thank you for choosing Hilton Garage once again, and we hope you’re enjoying your new car!
Very well organised and customer…
Very well organised and customer focused.
Your salesman Ray (not sure of spelling) was excellent!
Reply from Hilton Garage
Thank you for your 4-star review! We’re pleased to hear you had a good experience with us overall. We’re sorry to hear that the process took longer than expected, and we appreciate your patience and honest feedback. We’ll certainly take this on board as we continue to improve the customer experience. We hope you’re enjoying your new car and look forward to welcoming you back to Hilton Garage in the future!
Lovely experience here
Lovely experience here. Great communication over email and phone with fast responses. All cars are serviced and clean. When speaking to my sales lady Hana, everything was made very comfortable and such an easy process. I would highly recommend.
1 September 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a lovely experience with us. It’s great to know that our communication was quick and helpful, and that you found the cars clean and well presented. We’ll be sure to pass your kind words on to Hana, who will be thrilled to hear she made the process comfortable and easy for you. Thank you for your recommendation, and we hope you’re enjoying your new car!
Hilton is good for looking around it's…
Hilton is good for looking around it's vehicles without staff pressure. However we had a bad experience, when on a test drive, the car broke down on a road junction and we were left for over 40 min to be collected. It was disappointing the car battery had not been checked before test drive.
Customer service was not good, sales person was good with us, however changeover was conducted in a portacabin with a high step to get into not disabled friendly , health and safety obviously not one of their strong points.
29 August 2026
Reply from Hilton Garage
and provided such a positive experience. We’ll be sure to pass your kind words on to him. We really appreciate your feedback and hope to welcome you back to Hilton Garage again in the future!
From walking in
From walking in, I was made to feel welcome, Oliver on the main desk was super helpfully and got everything going for Me. The salesman and handover team were great and got all the paper work done that day.
31 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that you were made to feel welcome from the moment you arrived at Hilton Garage.
It’s great to know that Oliver on the main desk was so helpful in getting everything started, and that our sales and handover teams made the process smooth and efficient, completing all the paperwork on the same day.
We really appreciate you taking the time to share your experience. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
Matt was great
Matt was great. I had a trade in with a small amount of finance still outstanding on my car. Plus, I also required a small loan when buying the car I chose. Few minor issues that were addressed in good time. Happy with the car and looking back it was a complex purchase for them but they handled it well.
12 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Matt handled your purchase so well, especially with the additional complexities of the part exchange, outstanding finance and finance required for your new car.
It’s great to know that any minor issues were addressed promptly and that you’re happy with your new car. We really appreciate your understanding and kind words about how the team managed what was clearly a more involved purchase.
We’ll be sure to pass your feedback on to Matt. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that you were impressed with our great range of cars and found the team helpful and well organised.
We really appreciate you taking the time to share your feedback. Thank you for choosing Hilton Garage, and we hope to welcome you back again in the future.
A good all round experience
A good all round experience. No fuss genuine advice. A pleasant experience. I would recomend no pushy sales patter.
28 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that you had a pleasant experience and appreciated the straightforward, genuine advice from our team.
It’s great to know that you felt comfortable without any pushy sales approach. We believe in making the car-buying process as relaxed and hassle-free as possible, so your feedback means a lot to us.
Thank you for your recommendation and for choosing Hilton Garage.
Reply from Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that everyone was so helpful throughout your experience, especially Olivia.
We’ll be sure to pass your kind feedback on to Olivia and the wider team. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
The sale lady was rude n unhelpful she…
The sale lady was rude n unhelpful she left me too wait for 4 hours after ringing me saying come down the car is ready!the technicians lost the keys to the car I was buying she also forced me to buy warranty at £699 on top of the £5450 I was paying i wouldn't recommend hilton cars to my worst enemy
28 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.