Hilltop Honey Reviews 

199
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and high quality of the natural honey products, noting that purchases always arrive securely packaged with remarkably fast shipping. Many people also appreciate the user-friendly website navigation, incredibly helpful customer support, and the wonderful selection of available items. Some reviewers were not happy with the overall product quality, mentioning that certain honey varieties tasted artificial, completely lacked flavor, or crystallized too quickly. A few other people also felt that delivery times were occasionally delayed or experienced minor communication problems regarding their received orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the delicious taste and rich... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious taste and overall... See more

Delivery service

Consumers find delivery_service to be a positive experience, expressing widespread appreciation for the fast... See more

Order

Users describe positive interactions with order, highlighting the easy ordering process and quick delivery... See more

Service

Customers consistently note positive experiences with service, highlighting perfect deliveries and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lip balm itself is brilliant - really smooth and long lasting and great that it’s made from a honey producer in the Uk. Such a shame about the packaging which I loved - no plastic used which wa... See more

Rated 4 out of 5 stars

I'm a Newbee so I ordered honey from them on the 10/12/2025 it took 5 days to arrive from today now this is terrible. As i order stuff from Germany which takes only 4 days to get here and you are base... See more

Rated 5 out of 5 stars

I ordered their lip balm as it's my new favourite and I couldn't find it in the supermarket I had previously bought it in. It's such a lovely natural product and I like the packaging it comes in. Can'... See more

Rated 5 out of 5 stars

first time purchase, Hilltop recommended as a supplier of high grade pure honey from UK sources. Website informative and easy to navigate. Ordered Honey & Maple leaf syrup, order received in time... See more


Company details

  1. Food Producer

Written by the company

Honey for the Honey Heads 💛 We don’t just make honey, we live for it. Experience a taste perfected by obsession.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(199)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic, genuine Manuka honey that I struggled to find in the shops. My Mum suffers with bouts of Gastritis, tablets weren't completely getting rid of it, this has done the job, daily medicine.
Thank you Hilltop, great service, great price, UK company and turned up quickly. Very pleased and will be using you from now on xxx

5 March 2026
Rated 4 out of 5 stars

Great products and deals

Great products and deals, tastes lovely and great delivery. One of the bottle lids had a small dent in it and a slight amount of honey leaked out. Otherwise all was good and I have purchased quite a few bottles thus far. Thank you

2 March 2026
Rated 3 out of 5 stars

Why have you changed to plastic packaging

I have always loved this product but I don’t understand why they have changed their environmentally friendly cardboard packaging to plastic. Whilst the actual product is still good there is less of it and so far each one I have tried the balm has fallen out of the plastic tubing. Please go back to your original packing it was far superior.

2 March 2026
Hilltop Honey logo

Reply from Hilltop Honey

Hi Peter, thank you for your feedback, and I’m sorry to hear you’ve been disappointed with the change in packaging.

The switch was made due to supply and quality issues we experienced with the previous cardboard packaging. The ingredients remain the same and the new packaging is 100% recyclable.

I’m also sorry to hear the balm has been falling out of the tube, as that’s certainly not something we’d expect. If you’d be happy to contact us at info@hilltopfoodgroup.com with a little more detail, we’d really appreciate the opportunity to look into this further for you.

Rated 4 out of 5 stars

Good quality product

Good quality product.
When I realised that I’d inadvertently signed up for regular delivery (subscription), rather than one off delivery, the lady on the phone was very understanding and helpful in canceling my subscription. I did have to Google for a contact number though as there is not one listed on their website.
Would have given 5 stars but deducted one for lack of clarity on subscription issue.

2 March 2026
Hilltop Honey logo

Reply from Hilltop Honey

Hi Amanda, thanks for sharing your experience! We've sent you across an email this morning to confirm that no subscription has been set up on your account

Rated 5 out of 5 stars

Excellent honey!

The honey arrived well-packed and undamaged. It’s delicious! My husband likes a spoonful in his tea and has also commented on the good flavour! It pleases me to buy directly from the supplier.

2 February 2026
Rated 5 out of 5 stars

This is absolutely disgusting. Hilltop should be absolutely ashamed to sell this as honey. It’s the biggest rip-off ever.

How dare you call this rubbish honey it’s an insult to the bees that make real honey. This is just sugar and syrup.  Real honey has bits in it those bits are bits of wet beeswax not only that you can’t smell any flour any type of flowers whatsoever in your honey that’s the biggest proof that it’s fake and everybody should stop eating you honey it’s the most disgusting stuff I’ve ever eaten and how you can rip people off selling this rubbish is beyond me.

To everybody in the UK who likes this and thinks this is honey this is the biggest rip-off and the biggest live you’ve ever been told may I suggest you do a little bit of research before you buy your honey? Because I would rather lick a dirty toilet bowl than eat this stuff.!

11 February 2026
Unprompted review
Rated 2 out of 5 stars

Recurring subscription…

Recurring subscription…, emailed me to say out of stock then charged & shipped with no tracking. What a disappointment. I think I will cancel further subscriptions with this company. Shame but you let yourselves down

2 February 2026
Rated 1 out of 5 stars

I bought Hilltop Blossom Honey and…

I bought Hilltop Blossom Honey and unfortunately it was very disappointing. The texture turned grainy (crystallized) quickly, and the taste was not what I expected. I won’t be repurchasing this product.

6 February 2026
Unprompted review
Hilltop Honey logo

Reply from Hilltop Honey

Hi Hossein, thank you for your feedback, and I’m sorry to hear you were disappointed with the honey.

Crystallisation is a natural process in honey, particularly with blossom varieties, and it can happen at different speeds depending on the natural sugar composition and storage conditions. While the texture may change and become grainy, the honey is still perfectly good to enjoy. If you prefer a smoother texture, gently warming the jar in warm water can help return it to a runnier consistency.

We really appreciate you taking the time to share your experience, please feel free to reach out to info@hilltopfoodgroup.com if you require further support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look