HiFix The Hi Fi Professionals  Reviews 

8,554
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 555 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online ordering process is completely smooth, prices are exceptionally competitive, and products arrive very quickly. Consumers also deeply appreciate the helpful communication from staff members and the careful packaging that consistently ensures items arrive safely at their destination. However, some people mentioned occasional issues with delivery service handling, such as heavy parcels being left outside in bad weather or experiencing unexpected transit delays. A few reviewers also reported receiving damaged items upon arrival or facing frustrating difficulties when trying to resolve return and product exchange problems.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that items generally arrive quickly, often... See more

Product

Reviewers highlight positive aspects of product, noting that items arrive in top condition, offering great... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, prompt delivery, and... See more

Price

Customers consistently note positive experiences with price, highlighting fantastic deals and competitive... See more

Order

Users describe positive satisfaction with the order process, highlighting it as simple, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Took advice from Mark about Rega Planar 6 RS & Arcam A5+ amp, really helpful & very happy with purchase and collection, as Rega wouldn't let the turntable be Delivered. Fantastic sound. Many thanks.... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(8,554)

512 reviews in the last 12 months

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Rated 5 out of 5 stars

This was my 1st purchase from hifix

This was my 1st purchase from hifix, and I'm sure it wont be my last. Kanto Sub 6, which is excellent. Opted for standard delivery, it was in my hands the day after I ordered it.
I needed a compact subwoofer to to 'fill-out' the sound in my kitchen where my ceiling speakers fall-off towards the base end. I've placed the sub inside a kitchen unit (experimenting with position); while not absolutely ideal is perfectly acceptable and does a great job of elevating my overall enjoyment when I turn the volume up. Definitley a massive improvement on before (crucial to 'tune' the base settings i.e. volume and cut-off frequency to suit your ceiling speakers and maintain overall balance).

7 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for sharing such a detailed and thoughtful review of your first purchase with HiFix! We're delighted to hear that you're enjoying your Kanto Sub 6 and that it has elevated your listening experience in your kitchen.

It's great to see you're experimenting with positioning and fine-tuning the bass settings to achieve the perfect sound balance, that’s exactly what makes audio setups so rewarding. We're happy we could provide prompt delivery and a quality product to meet your needs.

We look forward to serving you again soon for your next Hi-Fi adventure! If you need any further assistance or advice, don’t hesitate to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Fast

Fast, efficient and friendly service

8 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're thrilled to hear you were happy with our fast, efficient, and friendly service. Delivering a seamless customer experience is always our goal.

We hope to assist you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re glad you were pleased with our pricing and found great value in your purchase. Providing competitive prices without compromising on quality is something we always strive for.

We look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Ordered on Thursday morning arrived…

Ordered on Thursday morning arrived next day,outstanding

7 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review! We’re thrilled to hear your order arrived so quickly, we pride ourselves on delivering an outstanding shopping experience from start to finish.

We hope you’re enjoying your purchase and look forward to assisting you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

The ordering process was simple

The ordering process was simple, and the product arrived quickly, earlier than I expected from HiFix's estimate. Carrier tracking was accurate.

6 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're so pleased to hear that you found the ordering process simple and that your product arrived even earlier than expected. It’s great to know the carrier tracking was accurate and provided you with a smooth experience.

We look forward to serving you again soon. If you have any questions or need assistance, don’t hesitate to reach out!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Just one of best hifi companies still…

Just one of best hifi companies still around with a physical presence and great service.
Bought an ex demo sub at a silly good price and due to the size and weight, was hand delivered to my door by them personally! Doesn't really get any better than that.

5 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for such a fantastic review and for your kind words about our store and service. We’re delighted you rate us as one of the best hi-fi companies still with a physical presence – it’s something we’re very proud of.

It’s great to hear you’re pleased with the ex-demo sub . For larger, heavier items we always try to go the extra mile, so we’re really glad our personal hand delivery made a positive impression.

We truly appreciate your support and look forward to welcoming you again, in-store or online.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

fab service

fab service! ordered 3 times with HiFix & perfect service every time

5 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your continued support and fabulous feedback! We’re thrilled to hear you’ve had a perfect experience with HiFix not just once, but three times, your loyalty means a lot to us.

We look forward to serving you again and continuing to provide the high level of service you’ve come to expect. Please reach out if there’s anything we can assist you with.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Arrived promptly and was as described

Arrived promptly and was as described .
Stylus was correct model and sounds great .

1 May 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for sharing your feedback! We’re delighted to hear your order arrived promptly and matched the description perfectly. It’s fantastic that the stylus was the correct model and sounds great, your satisfaction is our priority.

If you ever need anything else, don’t hesitate to get in touch. We look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Top class service

Top class service, fast /free delivery, well packaged, kept me well informed on all aspects regarding puchase, and very fairly priced excellent quality goods. I could not be happier. HiFix will be my first choice fo any future needs.

30 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you so much for your incredible review! We’re thrilled to know that you had a top-class experience with us, that’s exactly what we aim for. From fast and free delivery to keeping you informed, it’s wonderful to hear that every aspect of your purchase met (or exceeded) your expectations.

It’s an honor to be your first choice for any future needs, and we promise to continue delivering excellent quality goods at fair prices. If there’s ever anything you need, we’re only a call or message away.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Speedy delivery -dispatch was quick and…

Speedy delivery -dispatch was quick and the did exactly what they said they would and very happy with my wharfdale speakers

21 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for sharing your fantastic feedback! We’re so pleased to hear you were happy with our speedy dispatch and that we delivered exactly as promised.

It’s great to know you’re enjoying your new Wharfedale speakers, they’re an excellent choice! We’re grateful for your support and look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

SO FAR THE SIGNING IS SO EASY

SO FAR THE SIGNING IS SO EASY ! ROBERT’S RADIOS SET THE STANDARD AT HOME AND INTERNATIONALLY!TRUSTED IN ALL ARREARS OF INTERACTION ONE HAS WITH THEM FOR PRICE AND ASSURED SWIFT DELIVERY !!!

6 May 2026
Unprompted review
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Reply from HiFix The Hi Fi Professionals

Thank you for your enthusiastic review! We’re thrilled to hear that your experience has been seamless so far and that Roberts Radios have consistently met your expectations both at home and internationally.

Your trust in us for competitive pricing and swift delivery means so much, and we’ll continue to strive for excellence in every interaction.

Thank you for choosing HiFix – we look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Quick and good service

Quick and good service

21 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We’re delighted to hear you were pleased with the quick and efficient service.

Your satisfaction is our top priority, and we look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Audio technica VM510xcb

Excellent service from online purchase to delivery , The product excels in sound quality , super bargain spring sale purchase

28 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback! We’re so pleased to hear that your experience, from purchase to delivery, was excellent.

The Audio-Technica VM510XCB is a fantastic choice, and we’re thrilled it’s exceeding your expectations in sound quality.

Thank you for shopping with HiFix, and we look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Well packaged and a speedy delivery.

21 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to share your feedback! We’re delighted to hear that you were impressed with our quick and efficient service, as well as the care taken to ensure your order was well-packaged and delivered speedily.

Your satisfaction means a great deal to us, and we look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

A seamless customer experience

A seamless customer experience, and a product I’m delighted with, at a great, highly competitive price! Would recommend.

27 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We’re delighted to hear you enjoyed a seamless experience and are so pleased with your product and its highly competitive price.

Your recommendation means a great deal to us, and we truly appreciate you choosing HiFix.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Super fast delivery and items I…

Super fast delivery and items I received were perfect top company!

27 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your amazing feedback! We’re thrilled to hear that your items arrived super fast and that they were perfect for your needs.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great stuff

Great stuff. Good website. Quick checkout. Fast delivery. Item as described.

27 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We’re so glad you found our website easy to use, enjoyed a quick checkout, and received your item promptly as described.

Your satisfaction is our top priority, and we’re thrilled everything met your expectations. We look forward to serving you again soon!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service as always.

Great service as always.

27 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback and continued support! We're thrilled to hear that you've consistently enjoyed great service with us. Your loyalty means a lot, and we look forward to exceeding your expectations again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Recommended…

Fair price and great service.

27 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re delighted to hear you found our prices fair and enjoyed great service. Providing value and exceptional customer care is always our priority.

We truly appreciate your support and hope to serve you again soon!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Good value product

Good value product, excellent delivery

27 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind review! We’re so pleased to hear you found our product to be good value and that the delivery exceeded your expectations.

Your satisfaction means everything to us, and we look forward to assisting you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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