HIFIPRO Reviews 

448
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I want to thank Mario Gagnon & Pierre for their top-notch service today. These gentlemen delivered and installed my "LEAK" amplifier & CD Player...plus...Wharfedale Diamond Speakers. They also put tog... See more

Company replied

Rated 5 out of 5 stars

My first purchase from HIFI of a floor standing speaker. A nice pair of Davis Acoustic Maya speakers. I didn’t expect much from this speakers but was pleasantly surprised at how good th... See more

Company replied

Rated 5 out of 5 stars

Purchased a set of Focal Elgia on a recommendation from Stephane after letting him know what I already owned and some further research on my own. As close to a blind purchase as you can make. Hifi... See more

Company replied

Rated 5 out of 5 stars

Received a phone call/voice msg from their shipping dept. to confirm that I had ordered 2 sets of an identical item before shipping. Thank you for being proactive; not many businesses are. When I ca... See more

Company replied

Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store

Written by the company

Since 1985, HIFIPRO has acquired one of the most loyal clientele and a very good reputation, has participated and obtained several consumers and professionals recognition at several audio shows.


Contact info

5.0

Excellent

TrustScore 5 out of 5

448 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(448)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

First impression is really good

This was my first transaction with Hifipro. This company delivered my item right after my order was placed and I received it quickly. My item was nicely packed. Very impressed and would like to shop again.

24 October 2020
HIFIPRO logo

Reply from HIFIPRO

Thank you Mr. Cheng for your nice review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Highly rcommended company. Competitive prices, great service.

Product was exactly what I ordered at a very competitive price (even with Amazon)!
Great customer service. I emailed a question and they called me back, I say again, they called me back, within the hour!
On top of that, very prompt shipping.
Highly recommended.

13 October 2020
HIFIPRO logo

Reply from HIFIPRO

Thank you for your excellent review. Mario Gagnon, owner.

Rated 5 out of 5 stars

hifipro did not disappoint

I searched around for the Wharfedale Diamond 210 bookshelf speakers for my small home office and hifipro was one of the few places that carried them and at a reasonable price. The service and response time was great and I actually received them sooner than stated. They were also packaged very well. The speakers themselves did not disappoint as I knew they would not.

9 October 2020
HIFIPRO logo

Reply from HIFIPRO

Thank you for your review, I'm glad you appreciate the double packaging and fast shipping and most important, your speakers. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Merci bcp HiFi Pro!

Speakers arrived quickly & were well packaged.
I appreciated the call to ensure that it was me who made the order to prevent fraud - thanks!
Speakers are great; clear & full sound with nice soundscape for such a small pair. Burn in time was about a day.

Merci bcp, J'achèterais certainement de hifipro à l'avenir!

4 October 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Hi M. Gerardo,

I'm glad you enjoy your purchase and our fast shipping and well packed parcel. Thank you for your excellent review. Mario Gagnon, owner.

Rated 5 out of 5 stars

I got my item quickly than my expected

I got my item quickly than my expected. It works great so far.

22 September 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Hi M. Frank, i'm glad your enjoying your purchase and our service. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Exceptional service

Exceptional service, both communication and shipping. Very, very pleased and won’t hesitate to order again. Thanks so much!

20 August 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for your excellent review, I,m glad you're pleased with our service. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Item arrived on time and exactly as…

Item arrived on time and exactly as expected. Very responsive customer service from the team at Hifipro. Thank you.

19 August 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Hi M. Millar, I'm glad you appreciate our services. Best regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Fast shipment

Fast shipment, excellent headphone, thank you!

17 August 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for your review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

So far so good

My first order with Hifipro. Arrived in timely manner, and in perfect condition. Will order from them again

26 July 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you M. Lapointe, if you have any question, please feel free to contact us. Regards, Mario Gagnon, owner.

Rated 1 out of 5 stars

Poor Customer Service

I was recommended by a friend and heard that service is good. But, it was not what I got from the business owner. I ordered a Chord Mojo replacement battery and i was tracking it every single day. I contacted my local postal service about my package and they confirmed it was lost. So I contacted HiFiPro and told them about my package getting lost in transit. I asked if I could have a replacement to be dispatched as soon as possible because I waited for more than 4 weeks for the initial delivery. But the HiFiPro insisted that I should wait even after I told them it was already missing in transit with official confirmation from my local postal service. After another further 2 weeks I asked for a refund and HiFiPro still insist on waiting for the package. As you know you have wasted my time on waiting. And I didn't like the response that I was given for something that only cost 90+ CAD$

20 July 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Hi M. Lester,
I'm very sorry about that situation but we can't be held responsible for shipping problem from Canada or other countries. You've accepted our shipping policies: Any purchase made on HIFIPRO.CA implies a contract of shipment which means that the risk of loss and the right of property related to your order are transferred to you at the time of the picking by the carrier.
Unfortunately, I have to follow Canada Post rules and they've asked me to wait for the empty enveloppe but I still haven't received it, so you've been refunded but not me. Thank you, regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Ordered an Elac 3010 on Thursday…

Ordered an Elac 3010 on Thursday morning and it was delivered to Ontario on Friday morning. That kind of service can't be beat. The sub works great and has added a whole new dimension to the music that I listen too.
I will certainly be looking at Hifipro for my next purchase.

19 July 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you M. Reiber for your very good review. We're always doing our best because customer satisfaction is our top priority. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

The best service and experience

The best service and experience. Old fashion customer service with new age tech.

5 July 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank youfor your review M. Pulzoni and hav a nice day. Regards, Mario Gagnon.

Rated 5 out of 5 stars

Satisfied customer

Great price, easy ordering online. Item was well packaged for shipping and arrived after a couple of days after ordering with no issues. Great job!

4 July 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you M. MCIIwrath for your review. Regards, Mario Gagnon, owner.

Rated 4 out of 5 stars

Gotta love a straight-shootin' retailer!

Spoke with the owner and got straight-shootin' advice. Received the product promptly (next-day or within two days) and all is well in the world. My music sounds grand.

22 June 2020
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for your review. Mario Gagnon, owner.

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