Hifibitz Reviews 2

Placed an order for a speaker after 5 days of no communication I called to see what was happening (took 15 minutes of hanging on the phone) to get through to someone who told me product was out of stock with the supplier and it would be 2 weeks.

Called 2 weeks later was told it still had not arrived and would be another week. Called back a week later and given another excuse for another weeks delay, these may have been genuine delays however I was never notified of these delays unless I chased them. Anyway after 5 weeks of constant excuses I asked for a refund as the product had not arrived and they could not give me an indication when it would arrive.

This then took another 5 weeks of constant chasing to get a refund, I was told no less than 4 times that the refund had been made and it would take 4 to 5 days to credit only to find 5 days later it had not. I once called to chase the refund (2nd time I had been told it had been done) to be told someone had forgotten to press send to action the refund. This company is may have all the logo's on their site to give you confidence in buying online with them but I do not think there is any substance behind the scenes. Their customer service is a joke, their customer management systems are a joke.

I did eventually get my refund 11 weeks after placing my original order however in order to get that I had to make 14 phone calls and hung on the phone for over 2 hours in total.

Ordered full set of 5.1 speakers By Monitor Audio No communication to inform me of delay in ordered items, told one item was out of stock and would be a delay of 4-6 wks from date of order, then mysteriously arrived 2wks early only to be told one of the other items was going to be delayed by 4-6 wks, spoke to sales at manufacturer and was told production problem andhad to be sorted out before production could be continued, despatch of item to be with supplier marked for delivery to me 2nd wk may 2010, spoke to supplier and told they had spoken to manufacturer and be 2 more wks as non in country email to manufacturer confirmed item sent to them for my attention..................no communication with me, no calls to apologise for delay, shall never buy from them again