Scam VPN , not use , they charge money then you can never access your account and cancel subscription. Technical support not responsive at all. The worst VPN service ever. If you want to cancel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cancelling subscriptions. I wanted to put this out there as I see many have had the same issue with HMA VPN customer service and cancelling. After reading through all my emails, I found that t... See more
Do not even think about it, this is a terrible mistake to pay for such a useless and crippled product. It is an absolute mess, top to bottom
Not for advanced users. The biggest problem with HMA (Hide My Ass) is false country locations / IPs. They claim and offer you to select an IP from many "exotic" countries, however these are all fake.... See more
Company details
Information provided by various external sources
The Web used to be a wild frontier that transcended geographical and political boundaries, and gave people anonymity and freedom. Anyone could go online to share ideas and access anything from anywhere. Now, the Web has become dangerously fragmented along country lines. Everything people do online is tracked, packaged, and sold, or used to control what they can see and do — with consequences that are becoming all too clear every day. HMA brings back online privacy so people can once again experience freedom on the Web. We’ve been around for a long time: We were one of the founders of this whole consumer VPN game. We make sure people can access what they want, from wherever they are, and stay private doing so.
Contact info
London, Belgrade, Prague, Czech Republic
- info@hidemyass.com
- www.hidemyass.com
1.4
Bad
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
nice app ,works well constant updates…
nice app ,works well constant updates and tweaks
18 December 2020
Reply from HMA VPN
Hi,
We truly appreciate you for taking the time to leave this excellent review. It is great to hear that you enjoy using our service. It is only through feedback such as yours, we can constantly maintain and if necessary, improve the quality of services that we offer to our valued customers. Please do not hesitate to contact us anytime.
Regards,
HMA Team
HMA VPN app
I'm using HMA VPN for years. It is easy to handle and it takes me to the place I want to be or need to be. Excellent app.
17 December 2020
Reply from HMA VPN
Hello,
Thank you for your comment! We are happy to hear that you enjoy our service!
If you have any questions or need any assistance, feel free to contact our support on chat or at https://www.hidemyass.com/webform
Regards,
HMA Team
Makes me feel very safe when on line.
17 December 2020
Reply from HMA VPN
Hello there Kim,
Thank you for your feedback. Glad to hear that you are safe and protected with our VPN.
We are always here so, please do not hesitate to contact us.
Hope you have a lovely day and stay safe.
Request for reviews of other VPN services
I really don't have any other VPN services to compare to. The reason is I have used them. Do you have access to any comparisons?
17 December 2020
Reply from HMA VPN
Hi William,
Thanks for your valuable feedback. We strive to ensure every customer is satisfied with our business and after 15 years of safeguarding HMA still invests in a better and more reliable platform to provide you with a superior and secure experience and our support is also there to make this experience even better!
Thank you for trusting HMA.
Regards,
Your HMA Team
HMA is one of the cheaper VPN…
HMA is one of the cheaper VPN subscriptions. On the plus side, there are lots of servers across many locations. On the minus side, the connection has become unreliable over the last few months and can drop out several times in one session.
17 December 2020
Reply from HMA VPN
Hey there, thank you for your feedback and lovely words. Sorry to hear about the connection issues. Please contact our customer care and they will assist you in solving it. Thank you in advance and have a great day!
Useful
Useful, but ...
Very useful security tool except for the fact that certain accounts that I have keep on asking for more personal information through phone or email in order to ascertain that I am who I am. They see the different IP's that do not match their own information about me.
17 December 2020
Reply from HMA VPN
Hello Bob,
Thank you for taking the time to leave a review. We are glad that you are enjoying our service but we are sorry to hear that some services recognize that you are on a VPN. That can happen from time to time even that a VPN is a completely legitimate service but let us see what we can do about it.
Kindly reach out to us by clicking on the 'Help' button on our website and our colleagues will make sure that your real location is hidden and your anonymity is complete.
Your HMA team.
Thank you for providing access to…
Thank you for providing access to content we enjoy everywhere in our travels, from La Paz to Florence.
17 December 2020
Reply from HMA VPN
Hello Bill,
Many thanks for your lovely review and for taking the time to rate our service. We sincerely appreciate it!
Good health to you and yours and have a wonderful time on your travels.
Your HMA team.
With most applications HMA really…
With most applications HMA really works. However when doing business on video it really slows up the router.
17 December 2020
Reply from HMA VPN
Hello Eddy,
Thank you for taking the time to rate our service. We are sincerely sorry to hear that you have experienced issues with it.
Please reach out to our support and we will make sure that one of our colleagues from the tech team takes care of your connection issue.
In the meantime, please take care and stay safe.
Your HMA team.
New version alot more stable
17 December 2020
Reply from HMA VPN
Hi,
We truly appreciate you for taking the time to leave this excellent review. It is great to hear that you enjoy using our service. t is only through feedback such as yours, we can constantly maintain and if necessary, improve the quality of services that we offer to our valued customers. Please do not hesitate to contact us anytime.
HMA Team
Horrible company
Horrible company. I gave them our credit card and they never sent a link or anything. Now we have to dispute with our credit card company.
AVOID!!!!!
16 December 2020
Great customer service
I subscribed to HMA when I was in the US several years ago and it was an easy process to use their VPN.
After moving abroad, I contacted their customer service team (including the billing team). They quickly handled my case so I'm quite happy with the experience I have with the product and the HMA team.
16 December 2020
Unprompted review
Reply from HMA VPN
Hi Thuy,
Thank you very much for sharing your thoughts regarding your experience with our VPN and our Support Team.
We are all about making our customers happy and perfectly served! You are welcome any time!
HMA Team
Reply from HMA VPN
Hello there Michael, we appreciate your feedback, we are happy to hear that you like HMA VPN. Have a fantastic day! Your HMA team.
Reply from HMA VPN
Hi,
Thank you for your wonderful review!
We work hard to provide a stable, reliable system that our users can depend on and your feedback is much appreciated. If you need anything at any time, please feel free to reach out to HMA support directly on their website and they will be happy to assist.
Thank you for trusting HMA.
Your HMA Team.
Reply from HMA VPN
Hi,
Thank you for sharing your experience and your good words about HMA VPN.
We work hard to provide a stable, reliable system that our users can depend on and your feedback is much appreciated. If you need anything at any time, please feel free to reach out to HMA support directly on their website and they will be happy to assist.
Thank you for trusting HMA.
Your HMA Team
Reply from HMA VPN
Hi,
We truly appreciate you for taking the time to leave this excellent review. It is great to hear that you enjoy using our service. t is only through feedback such as yours, we can constantly maintain and if necessary, improve the quality of services that we offer to our valued customers.
Please do not hesitate to contact us anytime.
Regards,
HMA Team
Good services
Good services, only problem HMA VPN is not working for Netflix and Amazon Prime
26 November 2020
Reply from HMA VPN
Hello Simon,
Many thanks for taking the time to rate our service. We are sincerely sorry to hear that you are experiencing streaming issues with our VPN.
Could you kindly reach out to us by clicking on the 'Help' button on our website and our colleagues will jump in to assist you with your streaming issue.
Thank you in advance for your patience. Take care and stay safe.
Your HMA team.
I have been using HMA VPN so many years…
I have been using HMA VPN for so many years so far and i can say that is one of the best VPN services out there. Unfortunately is underrated but as a matter of fact, this year i tried another, one of the most known VPNs, curious to see if it had any difference, but shortly after i switched to HMA without thinking twice.
It works flawlessy especially in the Middle East and it's full of little but helpful features that make your browsing fast and stress free, such as killswitch, quick IP change button etc.. etc..to not talk about the easy interface it has. what else can i say? I'm 100% satisfied, it's worth every penny.
25 November 2020
Reply from HMA VPN
Hello, thank you very much for your feedback, we are happy to hear that HMA meets your needs in all ways, by performance and design. We are always glad to hear from our customers and we appreciate it, this is what makes us better and better. We wish you a wonderful day! Your HMA team.
We love the services of HMA
We love the services of HMA
Perhaps the payment system could be made easier
24 November 2020
Reply from HMA VPN
Hello there, thank you very much for your feedback, we are happy to hear that you love HMA VPN. We are always glad to hear from our customers, so we can improve our service. Have a great day! Your HMA team.
Great customer service!
Enjoyed the subscription for this software for many years and just renewed for another 3-year subscription. Upon writing to HMA support about an error which occurred (mea culpa) during the order process, the support team (Branko, to be precise) promptly responded and fixed this issue at once in a pragmatic manner. Thank you! Pascal
24 November 2020
Unprompted review
Reply from HMA VPN
Hi Pascal,
Thank you very much for sharing your feedback with here and for taking the time to rate our service.
It's a pleasure for us to hear you've had such a pleasant experience with our support, which is one of our top priorities and goals. We are also happy that you decided to continue staying with us for another 3 years.
Feel free to contact us anytime you need assistance or have any questions, we remain at your disposal.
Best regards,
Your HMA team
Reply from HMA VPN
Bonjour Claude,
Merci beaucoup de nous faire part de vos commentaires ici !
Nous sommes heureux de savoir que vous aimez notre VPN !
Nous vous souhaitons tout le succès possible !
L'équipe HMA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.