Firstly appointment was late due to previous client, the gentleman was polite efficient and a salesman. Only one choice of hearing aid given cost was written down in a piece of paper not ideal, l was... See more
Location
Switch location7/8 Portland Square, Portland Road, BN11 1QH WORTHING, Sussex, GB
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See what reviewers are saying
As I am Profoundly death, on the edge of No Hearing at all, it is most important that I have someone who is really sympathetic to these problems. Elle, in Worthing, so always so kind, and does herle... See more
Having had some problems with my aids recently it is important to recognise great service when it occurs. Your Worthing, West Sussex branch is superb including the front of house team Julie & Stephan... See more
I’m always made to feel welcome at Audika and the audiologist is really lovely and always helpful. The whole visit is always informative, and updating my hearing aids is quick and professional. I alwa... See more
Contact info
7/8 Portland Square, Portland Road, BN11 1QH, WORTHING, Sussex, United Kingdom
- 01903 215095
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An Unhappy Experience
Apart from the American voice in part of the process, the hearing test itself seemed very thorough but, at that point, it all went wrong.
Hidden Hearing claim to offer a "tailor made" approach and different levels of hearing aid specifications that will suit different lifestyles. The highest level of specification is aimed at people with a busy working life and lower specifications at people who have lesser needs. In our case we are retired and lead relatively quiet lives.
The tests revealed that there was clearly a problem with my hearing. At that point, we would have expected different options to be discussed including different specifications and cost. But there was no discussion. Instead, we were told by the adviser that his recommendation was for the highest level aid at a price of £5,999. When we queried this later we were told that "the highest level specification will perform better in all situations – we have just as much positive feedback for the top of the range hearings aids from clients who live alone and stay home and watch the television".
We're still trying to work out where "tailor made" fits into this approach but it's left us with no faith is the assessment process and are therefore going elsewhere.

Reply from Audika - Worthing
Excellent after care from all the staff
I went for ear wax removal on the off chance…
I went for ear wax removal on the off chance that I might be seen. Luckily there was a "no show" appointment free.
The receptionist was very friendly and put me at ease.
Dee (ear care practitioner) was very professional and explained the procedure clearly. Also she was very friendly and experienced.
Every step of the way was explained and I was shown photos as well. A very good experience
The consultant was very professional
The consultant was very professional. He didn't try to "over sell" and agreed when I said I'd leave it till I'm older as my hearing wasn't too bad. I trust him. That's VERY important. Thank you 😊
A great deal of care and attention…
A great deal of care and attention given during my check up to ensure my hearing was the best it could be.
A very thorough examination carried out…
A very thorough examination carried out with courtesy and full explanation.
Very warm and friendly atmosphere
Very warm and friendly atmosphere. Dee was very professional and explained the wax removal process throughly, making me and my mum feel at ease. Many thanks and would highly recommend.
Wouldn’t call experience great but was…a good hearing check
Wouldn’t call experience great but was seen by pleasant polite staff and experience conducted in explicit way with any questions answered
Thank you Dee for a very professional
Thank you Dee for a very professional, informative and painless procedure. The science and importance discussed was fascinating - it was truly a successful process and I will return as advised.
Friendly, professional and thorough.
Dee made me feel very comfortable and understanding of the process. She explained everything clearly and thoroughly and she was friendly and professional throughout.
The wax removal itself was painless and my issue was dealt with very quickly indeed. I would highly recommend.
First time at HH
First time at HH, Worthing, so a little apprehensive initially but had a warm welcome and soon felt at ease in the calm atmosphere. Dee was very professional and experienced, with a nice personality. Wax-removal process was straightforward . I was listened to and had my questions clearly answered. Shall definitely be going to HH from now on. Highly recommended.
Master Class
After visiting Hidden Hearing location in Worthing I was very impressed with their experience in hearing loss. Thomas Round MSHAA was very helpful and knowledgeable. After visiting 4 different hearing specialists Hidden Hearing my Go To place.
Annual review
appointment easily made, seen promptly and Tom patiently went through everything with me after the necessary tests
Just perfect
Where do I start , from the minute I arrived the lady on reception was very kind and told me Dee wouldn’t be long . Dee explained everything before doing the procedure . I felt very relaxed and wouldn’t hesitate going back again … extremely recommend hidden hearing in Worthing
Very efficient and friendly
Very efficient and friendly. Felt very comfortable with the service received.
Above & beyond service!
The staff were friendly and made you feel at ease. The whole process of the hearing test took about 1/2 hr and each stage was explained clearly and concisely and professional. Above and beyond what I expected. I would definitely recommend them.
Everyone was friendly and carried out…
Everyone was friendly and carried out the work efficiently
they did exactly what I needed.
Really friendly and helpful patient…
Really friendly and helpful patient staff.
Made me feel at ease during a stressful time. Didn't make me feel rushed.
Very kind
I had a wonderful experience with hidden hearing.
I was anxious about my appointment for ear wax removal but Dee was very friendly and went the extra mile to make me feel relaxed and safe. Thank you :)
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