Audika - Worthing Reviews 

149
TrustScore 5 out of 5

4.8

7/8 Portland Square, Portland Road, BN11 1QH WORTHING, Sussex, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Firstly appointment was late due to previous client, the gentleman was polite efficient and a salesman. Only one choice of hearing aid given cost was written down in a piece of paper not ideal, l was... See more

Rated 5 out of 5 stars

As I am Profoundly death, on the edge of No Hearing at all, it is most important that I have someone who is really sympathetic to these problems. Elle, in Worthing, so always so kind, and does herle... See more

Rated 5 out of 5 stars

Having had some problems with my aids recently it is important to recognise great service when it occurs. Your Worthing, West Sussex branch is superb including the front of house team Julie & Stephan... See more

Rated 5 out of 5 stars

I’m always made to feel welcome at Audika and the audiologist is really lovely and always helpful. The whole visit is always informative, and updating my hearing aids is quick and professional. I alwa... See more



Contact info

  • 7/8 Portland Square, Portland Road, BN11 1QH, WORTHING, Sussex, United Kingdom

  • 01903 215095

4.8

Excellent

TrustScore 5 out of 5

149 reviews

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4.8

All reviews

(149)

5,500 reviews in the last 12 months

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Rated 1 out of 5 stars

An Unhappy Experience

Apart from the American voice in part of the process, the hearing test itself seemed very thorough but, at that point, it all went wrong.
Hidden Hearing claim to offer a "tailor made" approach and different levels of hearing aid specifications that will suit different lifestyles. The highest level of specification is aimed at people with a busy working life and lower specifications at people who have lesser needs. In our case we are retired and lead relatively quiet lives.
The tests revealed that there was clearly a problem with my hearing. At that point, we would have expected different options to be discussed including different specifications and cost. But there was no discussion. Instead, we were told by the adviser that his recommendation was for the highest level aid at a price of £5,999. When we queried this later we were told that "the highest level specification will perform better in all situations – we have just as much positive feedback for the top of the range hearings aids from clients who live alone and stay home and watch the television".
We're still trying to work out where "tailor made" fits into this approach but it's left us with no faith is the assessment process and are therefore going elsewhere.

2 October 2024
Unprompted review
Audika - Worthing logo

Reply from Audika - Worthing

Hello,

Thank you for taking the time to leave your review and we're very sorry that you were left uncertain about the tailor made approach. We appreciate all feedback and see it as a valuable learning opportunity.

We have passed your feedback onto the area management team so this can be discussed.

If you would like to discuss it further, we would be happy to speak with you about it and you can contact our Customer Services team on 01622 775191 or by emailing contact@hiddenhearing.co.uk using the reference C14385027

Kind Regards

Hidden Hearing
01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

I went for ear wax removal on the off chance…

I went for ear wax removal on the off chance that I might be seen. Luckily there was a "no show" appointment free.
The receptionist was very friendly and put me at ease.
Dee (ear care practitioner) was very professional and explained the procedure clearly. Also she was very friendly and experienced.
Every step of the way was explained and I was shown photos as well. A very good experience

14 October 2024
Rated 5 out of 5 stars

Very warm and friendly atmosphere

Very warm and friendly atmosphere. Dee was very professional and explained the wax removal process throughly, making me and my mum feel at ease. Many thanks and would highly recommend.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, professional and thorough.

Dee made me feel very comfortable and understanding of the process. She explained everything clearly and thoroughly and she was friendly and professional throughout.
The wax removal itself was painless and my issue was dealt with very quickly indeed. I would highly recommend.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

First time at HH

First time at HH, Worthing, so a little apprehensive initially but had a warm welcome and soon felt at ease in the calm atmosphere. Dee was very professional and experienced, with a nice personality. Wax-removal process was straightforward . I was listened to and had my questions clearly answered. Shall definitely be going to HH from now on. Highly recommended.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Master Class

After visiting Hidden Hearing location in Worthing I was very impressed with their experience in hearing loss. Thomas Round MSHAA was very helpful and knowledgeable. After visiting 4 different hearing specialists Hidden Hearing my Go To place.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Annual review

appointment easily made, seen promptly and Tom patiently went through everything with me after the necessary tests

11 April 2024
Rated 5 out of 5 stars

Just perfect

Where do I start , from the minute I arrived the lady on reception was very kind and told me Dee wouldn’t be long . Dee explained everything before doing the procedure . I felt very relaxed and wouldn’t hesitate going back again … extremely recommend hidden hearing in Worthing

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Above & beyond service!

The staff were friendly and made you feel at ease. The whole process of the hearing test took about 1/2 hr and each stage was explained clearly and concisely and professional. Above and beyond what I expected. I would definitely recommend them.

3 April 2024
Rated 5 out of 5 stars

Very kind

I had a wonderful experience with hidden hearing.
I was anxious about my appointment for ear wax removal but Dee was very friendly and went the extra mile to make me feel relaxed and safe. Thank you :)

2 February 2024
Unprompted review

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