As usual, Stephanie (Wolverhampton Branch) was ultra efficient and friendly. Hopefully she has fixed the problem I had, so far, (apt just two days ago) I think so.
Location
Switch location4 Hampton Walk, Queen Square, WV1 1TQ WOLVERHAMPTON, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent. The audiologist, Huda, was very welcoming, thorough and precise, explaining the process, results and options very clearly. I was also impressed that the Receptionist rang before the appoint... See more
Pooja Gupta competed a hearing test on my Mother on 17th April 2024. She was cery polite, patient & caring when dealing with my Elderly Mother. She showed a professional attitude & able to make my... See more
I was recently seen by Pooja and she carried out an outstanding appointment. I have had my hearing aids for 2 years but have never worn them as I found them very uncomfortable and too loud. Pooja carr... See more
Company details
Written by the company
Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.
Contact info
4 Hampton Walk, Queen Square, WV1 1TQ, WOLVERHAMPTON, West Midlands, United Kingdom
- 01902 796950
4.8
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very pleased with the person who…
I was very pleased with the person who came it was for my yearly check up and service.
The only thing I would have liked different was, I mentioned more than once that I could not change the little rubbers and caps on the end of the earing aid.
So I still can't when the time comes.
17 June 2026
Highly recommended
Excellent. The audiologist, Huda, was very welcoming, thorough and precise, explaining the process, results and options very clearly. I was also impressed that the Receptionist rang before the appointment to check that I knew exactly where the branch was; highly recommended.
16 June 2026
Unprompted review
Excellent service
The staff were very helpful and friendly. Every step of the treatment was explained clearly and concisely and the service was excellent.
4 June 2026
Excellent Service
As usual, Stephanie (Wolverhampton Branch) was ultra efficient and friendly.
Hopefully she has fixed the problem I had, so far, (apt just two days ago) I think so.
2 June 2026
Full replacement service
Complementary drinks, service on time, and hearing aids changed without any issue. Hearing aids now perfect!
21 April 2026
Stephanie is always very helpful and…
Stephanie is always very helpful and sorts out any problems i am having
14 April 2026
I've been going to this branch for many…
I've been going to this branch for many years, have always been dealt with extremely well and have never had a problem.
31 March 2026
Friendly and professional
Friendly, helpful and professional. Excellent appointment all done on time and in full.
3 March 2026
sound experience
A very thorough understanding of my deafness and good advice as to how to live within my hearing limitations; plus a regular monitoring review and continuing interest in my welfare. Also an annual physical inspection of my ears and eardrums.
24 February 2026
First class service
11 February 2026
Unprompted review
Ear wax removal carried out in a very…
Ear wax removal carried out in a very professional manner, whilst at the same time in a friendly and relaxed manner. Highly recommended
7 February 2026
Just a very professional company…
Just a very professional company couldn't ask for a better service.
23 January 2026
Most informative and thorough
Most informative and thorough. Impressed with interpersonal skills.
23 January 2026
Very professional and friendly
I went to the Wolverhampton clinic, no waiting well explained throughout, friendly and professional.
22 January 2026
Representative practitioner (Mr Safwan…
Representative practitioner (Mr Safwan Malek) was welcoming, well paced, clear/concise with all communication throughout the assessment for my 92 year old mother. Very proficient service.
23 October 2025
All the staff here are really good…
All the staff here are really good especially Stephanie the hearing specialist 👍
23 December 2025
Very helpful and friendly staff
Very helpful and friendly staff.
Main tech person was helpful - knowledgeable and informative .
20 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.