Hidden Hearing - Bromley Reviews 

Please read this review before you decide to purchas your hearing aids from Hidden Hearing.

Last year after a lot of research on hearing aide I decided to go with hidden hearing. I arranged for a hearing test at my home. The audiologist explained all my options and gave me a choice of hearing aids. I chose the invisible hearing aids and paid just under £4,000. Two weeks later the audiologist returned and fitted the hearing aids.
He did not give me much information about how they work etc and no follow up visit. I used the hearing aids for the first few months and to be honest I did not notice much improvement. When I was chewing my food they hearing aide would keep popping out of my ears. The felt like they were too big for my ear canals. In the end I did not bother to put them in. There was very little improvement in my hearing. The audiologist did say to contact hidden hearing if I had any problems. Unfortunately before I got around to calling them to discuss the issues my partner died suddenly and with dealing with funeral etc by the time I got around to calling hidden hearing the six months had run out, but another audiologist made a home visit and when I explained the problem with the aids he said I would need new mouldings which he did on the same visit. A week later I received a telephone call from hidden hearing to say I would need to pay an additional £325 because my six month guarantee had run out. I explained to the chap on the phone that they aids were two big for my ear canal and were not made to my size in the first place and I should not have to pay the additional £325, but he refused to accept this. In the end under pressure I paid the additional cost bringing the cost up to £4,325
This was a huge amount of money for me. I then received my hearing aide in the post and I assumed they were my old aids. They felt exactly the same fit and the volum was no better. There was no point in phoning hidden hearing again. Once the receive the payment they are not interested. I have put my hearing aids in my drawer and will never use them again.

I googled Smart hearing and they had a special offer of £149.00 for a similar pair of hearing aids. I bought them on line and they took about five days to arrive. The customer care is brilliant. I received a video in advance on how to use my new hearing aids and what to expect when I first started using them. On the first day I charged them up and put them in my ears and wow what a difference. The are ten times better than hidden hearing. They are comfortable in my ears and I was use to them in no time. I would advise anyone thinking of getting hearing aids from hidden hearing to try Smart hearing and you will save your self£3,850 and get a better quality pair of hearing aids which better customer care than you will receive from hidden hearing. They took £4,325 of my hard earned money for a pair of hearing aids that were not fit for purpose.

The only positive thing I can say about Hidden Hearing is, the chap I spoke to on the phone was very professional, but I am assuming he was not in a position to refund my money when I asked. I will be taken this to trading standards and try and retrieve my money back and will let you know the outcome.

I would not recommend Hidden Hearing to anyone and hope my review will help people to think before spending such a large amount of money with Hidden Hearing. I am a pensioner and struggled to pay £4,325 for some thing I can’t use. I feel sick that any company can charge such a larg amount of money for some thing that cost under £300 to make.

Thank you for reading this review.

Patrick.

I’ve been with them now for about six years and have not been let down with testing, maintenance, advice or delays. So far so good.

The evident experience of the audiologist and the potential for him to be our future point of contact.

I was welcomed graciously by Guy thr hearing specialist He asked about my hearing and any difficulties I might have
He tested my hearing and updated my hearing aids explaining my level of hearing loss.
He told me of better quality aids which might help and the process of how to acquire these and their cost,
I was very satisfied with the meeting . I spoke with Helen the secretary Helen and thanked her too

Competent hearing test. Good hearing aids

Alex was very good using the equipment and did a great job of removing wax. Very pleasant experience.

i saw the audiologist bang on time he explained everything very well and i found the hearing aids very good and discreet ,i could hardly tell i was wearing them and the quality of sound was exceptional ,the only problem is the price they are out of my league at the price

Efficient, knowledgeable, courteous and efficient

Very relaxed and professional

Waiting fir soeakers and bubble protectors

As usual, minor details dealt with quickly and efficiently

Alex Rodrigues was very professional, thoughtful, gave great advice and informative instruction’s regarding images, removal and ways of moving forward in a positive manner for the care of my ‘now’ clear ear canals. 👍

First visit since they relocated to these premisis recently.

Very nicely fitted out and Alex was very friendly and efficient and managed to micro suction both my ears and clear the wax build up in less than ten minutes.

I received a 50% discount via email which made it even better.

Hidden Hearing could not have sent us a better audiologist as we had the best.
Jeanette came to us replacing Laura who visited me before when Hidden Hearing took over from Hearbase, who I was with for at least twenty years.Having visited my ear surgeon last year to find out whether or nor I could have a solution to my continuous hearing loss in my right ear but Mr Lavy came to the conclusion that my right ear hardly functioned and my left ear was for the time being acceptable. He advised me to just be reliant on AI technology and further research on cochlear!.
I told Jeanette about this and she told me she was the right person to give a clear understanding as she used to work at Guys in the audiology department specialicing on cochlear implant. My husband and I were impressed with her clear explanation with a chart and what procedures to expect incase I was offered one. She did the test and assured us my hearing was still too good to be a candidate. Shame.
My family were very anti the operation as it was too close to the brains but Jeanette convinced us it was perfectly safe and very successful but also a hard route to follow with all the after care.
I would like you to extend our thanks for the time she spent with us and the excellent explanation and understanding very much appreciated by us.. Thank You Jeanette.

Seen on time, good description of what was to happen (wax removal)

Prompt, thorough and efficient, it’s always been a pleasant experience.

I was given a lot of good advice as to how to proceed. As no hearing aids were recommended below £4000 I decided this was not and option for me. I have requested an NHS hearing aid upgrade as suggested.

All ways so helpful

always well locked after.everything working as usual