Hickorys Reviews 

295
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were somewhat happy with their experience overall. People frequently praise the exceptionally friendly staff, wonderful locations, and warm atmosphere that make family visits truly enjoyable. Consumers often mention that team members go truly above and beyond to provide attentive service and handle family celebrations wonderfully. Some reviewers were not happy with the food quality, mentioning dry brisket, soggy sandwiches, or poorly prepared dishes. Visitors also experienced occasional problems with slow service, cold food items, and long waits during busier periods. Guests occasionally felt that certain meals were rather disappointing and somewhat overpriced for what was actually served at the table.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently cheerful,... See more

Service

Customers had ambiguous experiences with service, as many reviewers praised attentive and friendly staff who... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the tender brisket and fabulous... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers rave about delicious, perfectly cooked... See more

Location

People report positive experiences with location, noting that many branches feature a wonderful atmosphere... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I visited in the 3rd September my grandsons 1st birthday .. it is quite challenging going to restaurants as my granddaughter is 2.5 and my grandson only 1 years old. We couldn’t have felt... See more

Rated 4 out of 5 stars

Having been once before I knew what to expect food wise. Although this time the menu had changed and to be honest there wasnt that much for me personally to choose from . I opted for a chicken burge... See more

Rated 4 out of 5 stars

This is our second visit as a family to Hickory's Gamston. Again we enjoyed the food and service was great! It's not the cheapest place to eat out as a family but as a treat or birthday. Will de... See more

Rated 3 out of 5 stars

Went to hickory’s St Helens food lovely staff great, lovely evening but shock on the delivery ov the bill they wanted £12 service charge which was a joke as bill was already 160 pounds


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3.6

Average

TrustScore 3.5 out of 5

295 reviews

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3.6

All reviews

(295)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible.

Incredible.
Now my top favourite eating spot.
Food was perfect, good sizes. Great service.
Nice drinks, good music.
I have even started to go in to watch sport in the sports bar bit on the side. Just a great all round vibe and they look after you.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Hickorys food time

What an amazing experience the food was amazing melt in the mouth brisket wow 😍 skin on fries and slaw then to round off with cinnamon coated churros & a grape soda was to die for the staff were so welcoming and friendly you really felt at home so lovely will definately go again i highly recommend this place 😬

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect, Went for twin sons 19th birthday. Food was scrumptious and lexi and Lisa were so friendly and made sure we had everything we needed . Even got sweet treat for the birthday lads . Definitely One of our favourite places to go .

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Hickorys, Wilmslow: Exceptional Customer Service... and great food, too!

During a recent stay at the Premier Inn in Wilmslow, we had the pleasure of dining at
Hickory’s Restaurant for our evening meals. While we had high expectations due to
previous visits, the experience this time surpassed them, particularly in terms of
service.
Over two evenings, we enjoyed excellent food, just as we had anticipated. However,
what truly stood out was the exceptional service provided by the staff. Emily and
Georgina, our servers on both nights, were not only friendly and attentive but also
made us feel genuinely welcome. Their friendliness and enthusiasm added
significantly to our dining experience. Emily's personal dish recommendations were
spot-on, leading to very enjoyable dining experiences for me on both occasions.
I was especially impressed by the attention given to one of my colleagues, who has
very restrictive dietary requirements. On both evenings, the managers, Dan and
Sophie, personally visited our table. They patiently reviewed the menu with my
colleague using their iPads, carefully explaining the ingredients and ensuring that his
meals were suitable. Their kindness and understanding made a significant
difference, and my colleague was very satisfied with his meals each night.
Overall, our experience at Hickory’s Wilmslow was exceptional. The combination of
excellent food and exceptional service makes this a place we will definitely return to.
Highly recommended!

13 August 2024
Unprompted review
Rated 1 out of 5 stars

Went to Hutton Hickory's in Jan

Went to Hutton Hickory's in Jan. It was very cold and very dark and dull inside. The food portions where small and they cheaply added a tip amount which people DONT have to pay. Its not a legal thing to tip its suppose to be up to you. GO elsewhere.

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience

Really poor experience we had been looking forward to this for a while , service is dreadful or at best functional. real shame , dirty chairs and tables , tables left with plates not cleared and booking a table time is a waste of time they will seat you when ever they want to at Hutton

2 February 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointing…

Very disappointed,I would say its half a step up from a fast food chain. Very small portions and over priced.

In addition to this, we received a bottle of water on being seated, but no glasses.

Meal was ruined trying to get a waiters attention as half the meal was missing. By the time this was achieved, we'd eaten the other half of the meal.

Will not be visiting again!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

Visited the Hickory's at Horbury, and I have to say our experience was brilliant!
We visited the restaurant on my daughter's birthday. We didn't book anything in particular, and they weren't aware of this when making the booking. On our arrival, on ordering a drink, I mentioned the birthday to one of the staff. They decided to get my daughter to come behind the bar to pour her own cocktail. The staff were brilliant. The food was excellent. Will definitely be returning.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Went to the Hickory’s smokehouse…

Went to the Hickory’s smokehouse restaurant in Wakefield for our Grandson’s 6th Birthday and can’t believe how amazing the whole experience was. There were 6 adults and 4 kids under 8 in our party. As soon as we walked in the staff fussed over my Grandson and even took him behind the bar to make his own milkshake, Marcus the man behind the bar was so good with my Grandson and all at no extra cost too. The kids all got popcorn for the free, in-house cinema until food came and when the food did come it was just amazing. It was hot, fresh, huge portions and great value for money, the staff just couldn’t do enough for the kids, all of them, it truly was a brilliant evening. 12/10 for the whole experience, already want to go again. Sam and Dylan also deserve a mention as they were so spot on with the orders and great with the kids, great set of staff with excellent customer service. One of the best experiences for Families in Wakefield.

18 January 2025
Unprompted review
Rated 3 out of 5 stars

Food

Food, 10/10 but pricey. If you want a 1/2 decent wine,at a reasonable price, don’t go there!

We celebrated an anniversary there on 16 Jan 25

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Spent a week and a half in the UK with…

Spent a week and a half in the UK with my friends and got a little homesick halfway though. This place is a great taste of home. Litterally. 5/5 stars. Great food, great service, great times. Love from Arkansas. <3

21 June 2024
Unprompted review
Rated 1 out of 5 stars

We went to their place in St John’s…

We went to their place in St John’s Worcester, there was a constant icy breeze coming from the toilets area, I was froze no joke.

I did contact the place with a response from the manager saying a round of Drink on him, he has promised to deal with the cold but late seeing it spoiled my evening.

So be careful where you are Seated.

Not very good Customer care.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

We’ve visited Hickory’s in Adel this…

We’ve visited Hickory’s in Adel this evening with family to celebrate an 11th birthday and just wanted to say a huge thank you to the entire team who served us. The food as always was incredible and great value. The attention to detail, and to the birthday girl, was second to none and made for a really enjoyable and memorable celebration! Special thanks for going out of your way to get grandads English mustard, you made his day too!
Will be back very soon for some more campfire marshmallows!

The Scoular’s x

8 January 2025
Unprompted review
Rated 5 out of 5 stars

We had the most amazing experience at Hickorys in Chester

We had the most amazing experience at the Hickorys in Chester. The general manager made us feel like royalty! He gave us smoked meat samples at the start of our experience, as he found out it was our first experience at HIckorys having recently relocated here from the US. He checked on us throughout our meal, and gave us some picked vegis to sample and take home with us.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Went to the Horbury venue for a…

Went to the Horbury venue for a birthday and was excellent. The variety of dishes was not huge, but there was something for everyone. The service was great and the food arrived quickly and the staff were very friendly. Would recommend for a group birthday, celebration etc.

7 December 2024
Unprompted review
Rated 2 out of 5 stars

Chewy, tough Ribs !!

I had the baby back ribs at the Hickorys in Solihull on Saturday night, it's Monday and there is still some lingering on, they were neither tender or even soft, chewy and hard work, not what you expect from an expensive place to eat, the Hickorys in West Kirby is much, much better!!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Ethan & Katie

Well we've been here over the last 8 years or so. Wether it be West Kirby or Chester we've always had a good experience. Today was super special. Ethan and Katie in Chester thank you so much for how you treated us. Katie you were funny, humble and made us laugh. Ethan, bless you, my MIL loved getting behind the bar with you and making the cocktail was so much fun. You spent so much time with us and you remembered us from our last trip in may. Thank you both, you're an absolute credit to your company. Our afternoon was so much better because of you both. If you want to open up in Kent, send these 2 down to sort it out and pay them more!!!

16 November 2024
Unprompted review

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