WERNS Reviews 

I found the ordering process and delivery process easy and quick. David helped me immediately and I’ll definitely be buying from them again!!

Everything was perfect 👌

I’ve ordered from them twice now, and both times everything arrived quickly and without any issues.

On one occasion I did have a small problem with a product, and their customer support was quick to respond, very helpful, and easy to communicate with. They handled the situation professionally and fairly, offering a 30% refund and even an additional 15% discount on top of that.

Overall, a great experience, fast delivery, good quality, and excellent customer service. I would definitely order from them again.

I bought a lamp here at the end of 2025. After it was delivered damaged, it was very difficult to get in touch with Werns' support department. After several emails, I finally succeeded, but because they don't have an automatic product exchange process, I got my money back and can order a new lamp. As a gesture of goodwill, I also received a 15% discount code. Fair enough, you might say. But now comes the catch... I got 179 euros back, but if I have to reorder the lamp now, I will have to pay more than 25 euros extra (including the 15% discount) for the lamp + shipping costs. The lamp has apparently become a lot more expensive in the meantime. Very unfair! I regret this purchase from Werns.

Beware, do not order from their website, it's a huge scam!!! I ordered and never received my order. They don't reply to my emails asking where my order is.

Customer service is excellant quick to respond and very helpful. I bought the son of a duck lamp im so impressed with the quality and love the unique products on this website will definately be buying again.

received a damaged vase (the lemon vase I ordered). For a product this fragile, proper protective packaging is the bare minimum. Instead, the vase was placed in its own box with very limited protection, and that box was then put inside a larger outer box, again with minimal protective filling. This kind of packaging is completely inadequate for a fragile item.

As a result, the vase arrived shattered into many small pieces. It was so badly damaged that I didn’t even remove it from the box.

After contacting WERNS, I was first asked to provide photos, after which I was offered either a discount or a return. However, I do not want a discount — I simply want to receive the vase I ordered in proper condition. Since then, I have been repeatedly emailed with questions that are already clearly to be found in my order information. This gives the impression that the process is being unnecessarily delayed.

At this point, I am frustrated and unsure how to proceed, as I have lost confidence that a replacement would be packaged properly and arrive intact.

I had a few issues with items been damaged on delivery but customer service David helped by refunding an amount and trying to make good.

The items themselves are well made and very different so over all very pleased. And would definitely recommend to anyone!

I love their products! They are exactly as in the pictures and the quality is good. I had problems with the delivery of my order but they were fantastic and they solve it in an efficient and very kind way. I will for sure buy more from them

Nice products but after paying being led to another payment for 12 eurs to secure a good shipment pissed me off and will probatly stop me from buying again.

That is a stupid way to end a good buy.

werns is a very serious and responsible company offering beautiful home décor and furniture. Their professionalism is remarkable. I recommend this company 100% without hesitation.

The product arrived damaged but Werns made no drama and gave us a refund and a discount. We ordered again.

I recently bought a gold duck table lamp which was faulty when I plugged it in. The inside part of the light socket came away which wouldn’t then allow it to work. I have sent a number of emails and reviews but not one acknowledgment. Exceptionally poor customer service.

The objects arrived quite fast but they were too big. Absolutely not for a standard apartment. The return of the products was a true nightmare, no return information, I had to search online in the terms and conditions - sent 5 emails with answers like ‘ can you confirm you sent ALL orders back’ after already 5 emails telling them I sent everything back. I had to pay the return costs. We are weeks later and I am still waiting on part of my reimbursement and return costs of post office. Such a shame as the objects are beautiful - still a lot of work to do on business and customer experience. Even my positive feedback was ignored

Everything perfect 👌

I had ordered the parrot light; beautiful and very good quality, however, one wing was broken which I glued with epoxy as I wanted to install it ASAP! I was offered a 20% refund which was sent to me. Beautiful authentic products, the packaging will need to improve though to avoid damage.

Quickly and efficienty resolved

Around 22nd November 2025, I sent a product back that I did not like. It is now December 22nd 2025 and so far I have no refund, only a series of emails offering weak reasons for the delay. The company also takes several days to reply to each email. So I now have to waste time submitting documents to my payment card provider to get the refund.

***Their website do not let you to review products: reviews on web site may be fake!!!!!!

I just got the product and utterly disappointed:

1-Quality is poor: for this price which is 2-3 times more expensive than other cushions on the internet; i was expecting a better quality but it is the opposite. It is even worse than the ones that i saw in some generic tool shops. Thin textile and print seems and feels cheap instead of chique.

2- No inner cushion: Filling material is placed directly in the main textile: no zipper and no inner cushion.
Main problem about is that you can not wash/clean it in case of stain since you can not empty it without harming/cutting product.

3-Filling material: filling material is made of sponge pieces which is getting plain or deformed easily with little pressure. Sponge filling and thin textile makes it very light like it is a toy cushion for children rooms.

4. Photos are misleading: it seems like a luxury item on photos but real product do not meet the expectations which photos creates.

I was waiting for the product for a year now to order since it was not available for a long time. I have decided to wait for it since i thought i would be getting a quality item for the price.
There are similar items on temu for 10 times cheaper but don’t know the quality and thought they would be kitsch items since they are very cheap; I may order to compare. But i feel like i paid a temu dealer 10 times more just for them to order it from there and send it to me.

I won’t be returning products since people complained about they do not return your money which would be double frustration.

lack and delay of communication so i am having to leave a review in order to get a restore them to collect my order that is different as per the photo on their website no uk plug despite it being sent to the uk and not advised of this also too heavy to fix to a
wall how they advise you to not bracket etc but worst of all how long it takes for them to respond and delay for any response unacceptable