Hertz Reviews 

We rented a car at Charles de Gaulle airport and drove to Brittany. Our car would not start on Day 2. We called the Roadside Assistance number on the key fob and reached someone in America who was very irritated, had no supervisor and could not help us in any way. Then we called the Hertz # at Charles de Gaulle listed on our contract and got a recording in French that said among other things that we would be charged for the time we spent on hold (upward of 15 minutes each time we tried). Finally we reached a person who said that a repair truck would be there within 45-60 minutes. Only if the repair failed would an order be placed for a replacement car. The repair truck NEVER SHOWED UP. We kept calling the number and paying to stay on hold. On Day 2, a repair truck towed away the car without trying to fix it. An hour later we were informed a taxi would take us 90 minutes away to pick up a car. Effectively we lost two full days of a seven day lease. Hertz sent us an email asking about our experience!!!! and has not responded to our request to speak with a person. HOW DOES HERTZ STAY IN BUSINESS?????

Charge me for a full tank of petrol plus servicing when I had returned the car with a full tank! Theft

Hertz Dijon Cap Nord
If you are in Dijon, France, please go a bit out of your way to rent from the agency in Dijon Cap Nord.(Not far from first-class shopping mall, Tresoir D'or. Tram from Dijon train station or center of Dijon)

The reason the trip to Hertz Cap Nord is so very worth it is because Celine, Arnaud, and Frederique who work there are incredibly human! They are so kind, patient, and helpful in every way. You feel like you have known them all your life.

Thanks to Celine, Arnaud, and Fréderique, renting a car was a total pleasure. Hertz Cap Nord will be my go-to agency from now on.

Thank you Celine, Aubran, and Frederique! See you next time!

Elisabeth

Save your money and go elsewhere - They are as bad as the low cost providers. If you complain, the customer service will respond without actually reading the problem.

Given the current global circumstances and the difficulty in obtaining secure transport, I thought I was safe renting a car with an international company like Hertz. Avoiding the low cost providers turned into an expensive mistake.

Booked a rental car from Hertz to pick up from BARCELONA EL PRAT T1 and drop off AEROPORT MARSEILLE PROVENCE, for which I was quoted €62.29.

I arrived to collect the car from Barcelona Airport and was presented with the contract to sign, which included a vehicle abandon fee of €375.00. Before signing I asked the rental agent twice to confirm that the vehicle abandon fee was not applicable, as I had been quoted and was expecting to pay €62.29.

He assured me repeatedly that this fee is only charged should I leave the car at an agency other than the final destination written in the contract and that under no circumstance would I be charged this fee if I leave the car at the drop off as arranged. When I insisted that this fee should not appear on the contract as “Accepted” before I sign, he put a line through it and said that it would be honoured by Hertz in Marseille. He also assured me that the final price to pay would be no more than €62.29 as quoted.

When I arrived at the agency of Marseille and after completing the vehicle check with the agent he told me that there was still €453.75 left to pay. I queried this explaining the orignal quote, the conversation with the Barcelona agent and the showing rental record. He replied there was nothing he could do and I have to contact Hertz CS, I could leave the contract open but at my own risk. To ensure that I would not be charged for supplementary rental days or liable for extra charges I was left with no choice but to pay the remaining €453.75 on the spot, to close the contract.

Limoges Airport. Although the hire was ok, I left my phone in the car. Almost a week has passed and it has not been possible to contact the office, either by phone or through Hertz head office. The latter say it will take them 10 days to deal with the issue. Therefore I would describe the customer service as abysmal and do not recommend Hertz France.

Update. After Hertz responded to this Trustpilot review, finally after 10 days I had an email from Limoges to say they had found my phone. Their phone which I had tried 26 times was not attended unless they had bookings, but this us not stated on their website. Now they are demanding 15€ in cash (I sent a French cheque but Hertz do not accept cheques, only cash) before they will return my property. So from U.K. I have posted a €20 note. Hopefully thus will get through and I will get my phone back soon, maybe a month after I left it by mistake.

Once again I would recommend that if there is an alternative do not book with Hertz. Failing to respond to a customer request for 10 days and then demanding cash in the post is very shoddy practice.

Perfect !

Quick chat, quick response

Shocking service.. avoid.
I picked up car in CDG Paris..when I did quick of car I noticed two marks on bonnet that wasn't marked on slip.
They then updated.
I returned car to Orly ..the guy went around car with a torch...found a tiny scratch on bottom of windscreen and I mean tiny
I get charged €98
My point is the car wasn't checked properly in CDC..I found two myself.amd I'm confinvced that tiny scratch is something I just missed..
Guy eventually tells me he won't charge me..five minilater I get an invoice sent to me saying I'll be charged.
Never use Hertz... they'll probably charge the next person who uses same car..

Always excellent experience at the Hertz Saint Pierre des Corps agency.
Efficient, quick, friendly, helpful staff

Great and easy experience ! The staff is very casual (we’re not in an airport), they filled up the tank, upgraded me for free for a convertible musclecar, giving back the car was so simple it took me 2 minutes!

We were in Albania to spent some holidays and traveling around the country. We made a reservation for rent a car and when we arrived there to pick up the car, they rented up to someone else and they didn’t give us any solution. Not a very serious company. I don’t recommend this company anymore.
Cheers from Australia!

We had a very bad experience in august with Hertz. The rate given through the live chat was a lot lower than the final expense we were told about when we went to get the car at the agency. For example, nobody told us the main driver had to use his own credit card, so as I used mine, we had to pay an extra charge. We will never use Hertz again.

on m aretire 50 euros de ma carte sans me prevenir et sans le motif de ce retrait

Car was clean and new
Check in and return were very fast

Thieves.
My mum rented a car via rentalcar with tjis rental agency. She has been debited but she never got the car. Any excuse is good when they can't give you a car because they overbook.

Staff was polite and comprehensive. Had to pay for upgrade to get a GPS. The car was clean and well equiped. The return procedure is simple.

DO NOT RENT at Hertz Ajaccio!!!! Horrible experience of scammers. despite selling all the gold+ extras on the website, upon arrival they tell you it’s an independent entity and none of your paid extras are included (e.g. no additional driver etc). The car was absolutely dirty inside and out. Also service at the desk super slow as mentioned in other reviews. They lie to you and say they lost your reservation and try to make you pay more and force you to take an electric car because it’s the only left. Hint: there are limited charging stations in Corsica. If I could give a negative rating I would. Also Hertz in general are totally unhelpful - despite selling cars from this location on their website, when you call to complain about the service in Ajaccio they tell you it’s a separate entity. If I was licensing my name to such scammers,I would care a bit more!!! Let’s see on the way back for how many things they decide to charge us extra…

Very disapointed by the service !
I strongly advice you not to take Hertz in Albania. We thought taking an international company was proof of quality which is obviously not the case.
Firstly we were litteraly making the organisation for them by sending messages to one person, who send you the number of an other guy (reapeatly 4 times in a row).
Nevertheless they were 1hour and a half late whereas our reapeated explanations.
Secondly the car we booked was not the one we chose on the Internet.
Finally, even if the car was already covered with little scratches you have to pay 70euros for another small scratch.(no pictures are taken, only a pen with an icon of a car). The price is unjustify as there is no price list.
For this kind of service, don't use Hertz. Use a local company which is way cheaper.

Everything was perfect: no problem to recover the car, no waiting. Car disinfected due to covid19. I also benefited from an upgraded car.

Very easy to get the car keys, and very easy to return as well. Was done in an instant. Only the opening hours (8-24) could be a problem if someone happens to have an early flight.

Real positive experience! Good answers, really helpful attitude, ... and positive final solution. Great job.