Hertz Reviews 17,177

I posted a review for another car rental company and end it with Hertz being the company that supplied my rental. That was before I arrived to get the vehicle from Hertz.
I found out that Hertz, Dollar, and Thrifty were working together in some way because all 3 names were on the door and my reservation email listed Dollar as the rental company. When I spoke with "Jennifer", the agent that handled the reservation the day before, she told me that a deposit was required, which I made and saw the pending transaction. When I arrived at the location, I was told there were no rentals available. I asked about the deposit and was given a customer service number. "Jennifer" called me later in the day and told me my $ money would not be taken. The next day, the amt posted to my account. I contact my credit card company to dispute the charge. Not sure if I'll go back to them either.

I am very disappointed with my experience at Hertz Samos.

When we collected the car I requested the damage report, specifically because the car was littered with small damages and scratches. The Hertz representative insisted that this would not be required as we were fully insured under through Sunny Cars. On my request I took photos of the many damages together with the Hertz representative.

On returning the car, they charged me for damage that was highly likely already present when I picked up the vehicle. A dent under the driver's door, not visible when the door was closed. Within a minute, the Hertz representative knew exactly where to find this damage amongst all other dents and scratches

On pickup Hertz charged me for a full tank, 72 Euro. I would receive a refund on return for the fuel not used. On collection I showed the representative that the thank was not full, missing 1/8. I returned the car with exactly half the amount used. The refund should have been 35 Euro. I received 25 Euro.

The Samos Hertz Rental feels like a preplanned rip-off.

Hertz used to be a big name in worldwide car rental. I am not so sure now.

5/5 Stars — Exceptional Service from Barun Pal
In an era where genuine human customer service is becoming increasingly rare, Barun Pal is a standout reminder of what it looks like when someone truly takes pride in their work.
During our recent rental experience with Hertz, we encountered an unexpected issue with our vehicle return location. Rather than pointing us to a hotline or a chatbot, Barun stepped in personally, listened carefully to our situation, and took the time to work through a solution that was fair and practical for us. He was patient, knowledgeable, and never made us feel like an inconvenience — even when the situation required extra effort on his part.
What impressed us most wasn't just that the problem got resolved — it's how it was resolved. Barun approached the situation with calm professionalism and a clear commitment to making things right. That kind of ownership over a customer's experience is rare, and it made all the difference.
At a time when so much of customer service has been handed off to automated systems, interacting with someone like Barun is genuinely refreshing. He is a credit to the Hertz team, and the reason we'll be returning customers. If you're lucky enough to work with him, you're in good hands.
Highly recommended — Hertz is fortunate to have him.

When I arrived to pick up my vehicle I was told that I booked from a third party site and that they were completely booked and had no availability. First of all I did not book from a third party site and they had hundreds of vehicles in their parking lot after I was completely lied to. I was then told by the customer service agent that every other company is also booked and basically making me feel desperate. He then said well I do have an electric vehicle available but I’m going to have to charge you an extra $30 a day. Not seeing the parking lot I was under the impression that I had no option. I have a 12 year old daughter who was traveling with me and to be carless would have been terrible. I was so upset and then the guy all of a sudden has two different electric vehicle choices. So I obviously go with the one a little less because I’m already being overcharged. To pay over $450 for 2 days is ridiculous and you should absolutely be ashamed of how you conduct business. I go to the parking lot to pick up my vehicle to see literally 100s of vehicles. You are a bare and switch company and I will literally tell everyone never to use your company. I’m sure you could care less because you won you got the money from me but you will never get another cent. Because guess what else, my vehicle was a hybrid that literally took gas when I was told I would need to charge it. Shame on you.

If your Hire is from Perpignan take dozens of photos of every angle . Don’t believe the paper work or what you are emailed ..

It can be expensive

We were traveling back to Montana from Atlanta. Tiffany helped us with our return. She was professional and an all-around the nicest person I've encountered at Hertz ATL. Hoping next time we rent from Hertz we see her again. Thank you Tiffany!

Horrible Customer Service - They charge for things that are not explained upfront. Do not use Hertz!!!

I wouldn't even give them a 1 for what I just experienced with the, everybody don't use credit cards- like debt cards are a definite withdrawal from your bank and to tell you , that they have to charge your card $500 deposit in Oklahoma city- run a credit report- get denied - and the receptionist choose not to refund your money and tell you to check with your bank- btch- I don't even remember using this over-rated company before- they say stick with what you know and that's Enterprise! I never had any problems with Enterprise and they always take my debit card...Were going to definitely to have a Federal Trade Commission complaint if all my $$ isn't returned ASAP!

I'd leave no stars if I could. Booker beware.

Booked online - they charge you for an extra day if you want to do say 10am-10am or an hour or two extra outside of noon to noon. Arrived at 10:15 - got to hertz around 11ish. Tons of people waiting around - not enough chairs - sitting on floor for all 3 of the rentals in that area not having cars. After waiting in line, was told they couldn't help us until our reservation at noon... wouldn't offer more info. We asked if they could at least add a driver and we were told no. We proceeded to go check in online through app/link. (11:20 at this time) Which confirmed and said we would hear back around 11:30. Waited - nothing. 11:45 we go get back in the long line and get up to counter now after 12 & the guy still can't tell us anything or when cars would arrive. We asked him to cancel the reservation and he said he couldn't do that. What is the point of even having people there?? No number to call on website. How do you overbook when you don't have cars?? Absolutely will think twice about ever booking Hertz again in any location and you should too.

If I could I would give this company and its customer service zero stars it’s horrible the way they do transaction or help you with the transaction is a joke one customer service could not or would not try to understand the issue they place over 1,800 on hold for one week which was a shocker and completely insane if you can do business with someone else please do

I would give them minus a million stars. I landed with my children at MEM International Airport at 10:30 after a delay after a delay after a delay. We were exhausted, couldn't wait to get the car, get some food and go to our friend's house, 2 hours away.
I called a customer service at Hertz a couple of times throughout my day letting them know I will be late coming in for my rental. They assured me not to worry, they will let them know. I got to the counter at 10:55, together with some other passengers from the same flight. They Hertz supposedly closes at 11, but at 10:55 there was nobody around.
I talked to AVIS and ALAMO customer service next to Hertz, who were still there making sure the last passangers get their cars, unlike Hertz, and they both told me the employees at Hertz are out of there at 11 the latest, sometimes sooner. They don't care the flights are late. They told me they see stranded people there every single night. So we are without water, food spending the night at a unsafe location with children. You go Hertz 🖕🖕
NEVER book with HERTZ!! GO with ALAMO or AVIS!! Or any other rental car company.

I am five star member and have horrible experience in Munich hertz.
They use fake photo to charge my money.
I cannot upload the photo on this, if could, you will see how ridiculous it is

Don’t rent a car from them. Tried to get through to someone to cancel a reservation and I kept getting hung up on. Then get charged for finally get through to someone to cancel my reservation.

I wish I could fine no star at all.
I’m very disappointed with the way your rental company handles customers renting through insurance claims. It feels like people in these situations are being taken advantage of with unfair charges, poor communication, and unexpected fees. Customers dealing with accidents already have enough stress, and they should be treated honestly and respectfully. I hope your company takes these concerns seriously and improves the way you handle insurance rentals moving forward.
Be ware of the manager at the hertz (Sandra) in maple st Marlboro. She charged us $680 extra even though we went thru insurance.
BE AWARE

Sent the below to the president of Hertz.
Dear Mr. Gil,

Before I post publicly regarding my most recent experience with Thrifty/Hertz Car Rental, I wanted to make you personally aware of a situation that I find extremely disconcerting. As a leader in the hospitality industry myself, I know I would want to be made aware of situations like these that materially affect the consumer-facing reputation of a legacy brand such as Hertz.

This matter is not simply about customer dissatisfaction or inconvenience. It involves repeated life-safety failures with a rental vehicle and, equally troubling, what I believe was an inadequate response once the danger was reported.

On April 8, while visiting Maui, I rented a Volkswagen Atlas from the Maui airport location through Thrifty/Hertz. While traveling on the highway near Kaanapali with my partner, the vehicle suddenly and completely lost power without warning at highway speed, creating an immediate and dangerous situation that nearly resulted in a serious accident. I was able to coast the vehicle to the side of the road and restart it.

The following day, the identical failure occurred again while traveling approximately 40 mph on the main highway toward Kahului. At that point, it became clear this was not an isolated issue, but a repeated mechanical defect rendering the vehicle unsafe to operate.

What concerns me even more is the response after the issue was reported. Upon contacting emergency roadside assistance, I was effectively presented with two unacceptable options:
1. Continue driving a demonstrably unsafe vehicle approximately 30 miles back to the airport; or
2. Wait over an hour for a tow truck and then ride in the tow truck to retrieve another vehicle.
At no point was a reasonable customer-focused mitigation offered, such as delivery of a replacement vehicle, despite the obvious safety implications and loss of use. I contacted support again the following morning and received essentially the same response.

Ultimately, I felt compelled to drive the unsafe vehicle back to the airport myself in order to exchange it, again assuming a risk that should never have been shifted to the customer.
The only positive aspect of the experience was my interaction with Brian at the Maui airport location, who was professional, empathetic, and genuinely concerned. Unfortunately, he appeared limited in his authority and could only offer a partial adjustment.

I subsequently escalated the matter through customer service and was informed that Hertz/Thrifty considered the “service fully consumed” and therefore declined to issue a full refund, despite acknowledging the vehicle was unsatisfactory and required replacement. I fundamentally disagree with that position.

A rental service cannot reasonably be considered properly delivered when the vehicle provided experiences repeated shutdowns at highway speed and presents a legitimate life-safety concern to the customer. In my view, this represents a failure of Hertz’s duty of care to provide a safe and roadworthy vehicle fit for its intended purpose.

As someone who leads hospitality operations professionally, I understand that issues can arise in any business. What defines a brand, however, is how those issues are handled once identified. That is why I felt it appropriate to contact you directly before pursuing additional consumer, legal, and public-facing avenues.
I am respectfully requesting:
• A full refund of the rental charges
• Confirmation that the vehicle was removed from service and properly inspected
• Executive review of both the vehicle incident and the handling of the customer response process

I believe this matter warrants serious attention, not only because of the direct customer experience involved, but because situations like this can materially impact consumer trust in the Hertz brand when they are not addressed appropriately.

I would welcome the opportunity to discuss this directly with a senior representative empowered to resolve the matter appropriately.

This company is garbage. We used them because of their affiliation with AAA. Big mistake. Their app and web site fail to work so make everything difficult. We were supposed to have a contactless pickup but they couldn’t make that happen with a second driver, so we had to bring both drivers to the center, wait in line for 20 minutes just to add a driver. Then they told us they didn’t have our car ready, so we had to hire a ride to get someone back to the hotel to finish checkout. They’re heartless monsters and we hate them and we haven’t even started our rental yet. Only reason they don’t go out of business is because they manage to get more suckers like us to sign up once.

Booked rental through app Hertz 24/7. Got into car - engine failure, not roadworthy. Closed the booking immediately. And was charged for rental, to query and get sensible response took me about 3 weeks. No phones for customer service available, email only. After a lot of emails back and forward where I have been asked for evidence etc(all info was available on their app) they agreed to refund the money. 3 days later instead of refund charged me again the same amount of money. When I queried it again, they told me that charged me again by mistake. Only after I contacted my bank, blocked all payments and reported them as a fraudsters they refunded all money. AVOID!

I have never been treated so rude as I was at the location in Lafayette, La. According to this location everyone should have a major credit card. Like a number of people, my credit history isn’t the best because of a crazy economy. Well I do not have a major credit card. You can’t rent a stupid rental car without a major credit card. Hertz used to be one of the easiest and best rental car companies in the world. Look like you just lost your edge😡

Every step of this rental process was more difficult than it should have been. Poor customer service, I would say poor communication but there was absolutely no communication on their end what so ever. It was a lot of guessing on my end. Even when I tried to communicate and verify each step prior, the phone was either never picked up, or when I finally did reach a representative, I was given incorrect information. I appreciated a ride was provided to and from the location but every step of the entire rental was quite the process when it should not have been. Called ahead to verify the price and was given false information from multiple sources and was charged significantly more in the end. When waiting for a pick up ride, was expecting a Hertz car to arrive so I waited 30 or so minutes past the scheduled pick up time looking for one. Finally an unmarked car was who picked me up, with no sticker, no sign, with someone who was not wearing any Hertz shirt or Hertz lanyard or any sign of employment. No vehicle make, model, or license plate was given to me so I was not told what to look for either. When dropping off the rental, was not instructed at all on how to do so, even after calling and asking on how to do so. Had to guess on how, and then was called multiple times afterward being told I had done it wrong even though no instructions were given at any point. Even when I had a scheduled pick up time, still had to wait 30-40 minutes at Hertz when I was only the second customer there and that was after already waiting 30 minutes to find the unmarked car to pick me up. Phone is hardly ever picked up and automated phone system difficult to navigate. Disappointing all together

I used Hertz.com to rent an 8-seat vehicle at Salt Lake City, Utah. I needed the 8 seats because my whole family was in town for a wedding. I was thrilled that Hertz had the option to book an 8-seater online…. But then I arrived and the customer service representative told me that I didn’t book at 8-seater and if I wanted it, it would be an extra $200+ on top of the nearly $400 I’d already spent. I had literally no choice as we were already there and needed the vehicle.

The car itself was nice and drop off was easy, but the poor user interface and customer service really put a damper on the whole trip.

I expected much better since my husband is a Hertz Gold member, but we were severely disappointed.