Personnel were friendly and handled everything in a short time. When turning it back in, I forgot my wallet in the front seat. I was almost home when they called and told me I had left my wallet and... See more
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I have rented many vehicles in the past and this was the first time I received poor service. The customer service was poorly executed on the day that I picked up my rental. The guy that “helped” me... See more
In and out, great customer service and vehicle was clean.
I already told Hertz on there website. That Carlos was very rude, we did not come to an agreement. Then Carlos hung up on me.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
26202 Interstate 45 N, 77386, The Woodlands, Texas, United States
- (281) 296-8878
Your Car Rental Deals, News & Offers
3.6
Average
11 reviews
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I already told Hertz on there website
I already told Hertz on there website. That Carlos was very rude, we did not come to an agreement. Then Carlos hung up on me.
1 October 2026
Convenient location with knowledgeable…
Convenient location with knowledgeable staff that have been on location for years. Predictable service and good cars!
26 September 2026
When I picked up the car it was dirty
When I picked up the car it was dirty. I couldn't see out the windshield without washing it. I then got charged $75 because there was dog hair in it. It wasn't cleaned when I got it.
18 September 2026
Poor customer service
I have rented many vehicles in the past and this was the first time I received poor service. The customer service was poorly executed on the day that I picked up my rental. The guy that “helped” me was not very friendly and very short from the beginning. He didn’t even pull out the car to the front for me. Their lot is very small and tight. He left it up to me to get the car out of its very tight parking spot. Thankfully a girl came out and guided me through otherwise I felt like I was going to hit another car. It was rainy outside so I guess he didn’t want to get wet. Then when I returned the car I ended up having the same guy to process my return :(.
I tried to get his name but he didn’t wear his name tag. The other agents seemed friendlier and I saw one guy agent drive the rental to the front for the lady customer so that’s when I realized that I was not treated well. It really left a sour note and will reconsider renting from this location especially if I were to get this guy again.
3 September 2026
Everything was easy and smooth
Everything was easy and smooth. The staff were nice every time I spoke with them.
3 July 2026
Personnel were honest, friendly and handled…
Personnel were friendly and handled everything in a short time. When turning it back in, I forgot my wallet in the front seat. I was almost home when they called and told me I had left my wallet and I returned and picked it up. Thank goodness for their honesty! Job well done by this Hertz dealorship.
2 July 2026
Overcharged me
Overcharged me. My reservation was made at $34 rate and location charged me a $54 rate.
28 June 2026
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