Staff at the office is always very accomadating and flexible with schedules to ensure rental needs are met.
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made a reservation on Sunday to pick up rental on Wednesday. Got a call from the hertz location on Tuesday to inform me that my reservation has to be canceled because they have sold out and they are u... See more
The agent was friendly and efficient
Staff is awesome!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9993-a Manchester Rd, 63122, St. Louis, Missouri, United States
- (314) 821-1839
Your Car Rental Deals, News & Offers
3.3
Average
6 reviews
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Caller showed NO empathy
made a reservation on Sunday to pick up rental on Wednesday. Got a call from the hertz location on Tuesday to inform me that my reservation has to be canceled because they have sold out and they are unsure why I was allowed to book on the website. Suggested I call other locations, called every location even the airport and there are no cars available. I’m stuck in St. Louis with a 2 and 4 year old. Then late Tuesday night I got a call about my family member passing away. I’m unable to do anything but sit here in tears. This not only caused me not being able to go home but I’m also missing my flight to Puerto on Saturday.
22 September 2026
Unprompted review
The agent was friendly and efficient
16 September 2026
Great customer service
Staff at the office is always very accomadating and flexible with schedules to ensure rental needs are met.
19 September 2026
My flight was delayed so I called to…
My flight was delayed so I called to ask and confirm holding my car until the next day. The person on the phone said yes it would be held. When I showed up to the location they said the car was already re-issued and reserved under someone else. With that being said, the local store manager Ernie was very helpful and was able to secure a different vehicle for me, albeit a Mini Van.
19 September 2026
I rented 2 cars in three week period…
I rented 2 cars in three week period and both cars were dirty.I actually had to get those them clean because I do not like dirty cars. I rent cars from hertz on a regular basis and was very disappointed. I am gold member and i have never experienced this in the past. It would be wonderful to have some type of refund as I had to get cars washed.
1 September 2026
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