This location really needs help. I reserved a LARGE SUV for a set amount. When I arrived, they tried to triple charge me and give me a small vehicle. I gave them all reservation details but was still... See more
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I was told the car would be ready in 10 minutes after a quick cleanup; however, it was actually 45 minutes. Please don't set unrealistic expectations only to not meet them. Car was great and service... See more
Normally, I have issues with service at Hertz locations. However, this location I pleasantly surprised how nice and helpful everyone was there.
Easy reservation thru the app, fast and pleasant agent at the location, clean and fairly new vehicle, reliable and pleasant driving experience, easy turn in of keys and email receipt.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3209 S Cobb Dr Se G2, 30080, Smyrna, Georgia, United States
- (770) 438-8583
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3.6
Average
6 reviews
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Week long road trip to Florida
Easy reservation thru the app, fast and pleasant agent at the location, clean and fairly new vehicle, reliable and pleasant driving experience, easy turn in of keys and email receipt.
11 October 2026
Pleasantly surprised!
Normally, I have issues with service at Hertz locations. However, this location I pleasantly surprised how nice and helpful everyone was there.
1 October 2026
Poor customer service
I have answered three surveys on my experience with the same comments. I arrived at the appointed time to find the Hertz office in Smyrna open but vacant. I waited about 10 minutes and finally Izzy came in from the parking lot. She began my rental transaction but elected to answer the phone and deal with a customer despite the fact I was standing there. This customer had a problem and instead of putting the customer on hold Izzy engaged and I spent the next 15 minutes listening to her side of the conversation. This is extremely poor customer service. In addition I ended up with a different class of car than what i had rented and had to wait an additional 10 minutes for the car to be cleaned.
29 September 2026
I was told the car would be ready in 10…
I was told the car would be ready in 10 minutes after a quick cleanup; however, it was actually 45 minutes. Please don't set unrealistic expectations only to not meet them. Car was great and service was friendly. Luckily I only needed the car for a few hours and returned shortly thereafter.
29 September 2026
This location really needs help
This location really needs help. I reserved a LARGE SUV for a set amount. When I arrived, they tried to triple charge me and give me a small vehicle. I gave them all reservation details but was still overcharged and had to ride uncomfortable in a smaller vehicle that I did not want. There also was not much gas in the tank when received and long wait time trying to return. Extremely disappointed with Hertz.
26 September 2026
Customer service even though I waited…
Customer service even though I waited 30 minutes it was OK they were slammed
9 September 2026
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