This was a nightmare rental
This was a nightmare rental. I went to the first location (Canton) with a confirmed reservation, only to be told by the attendant, who was very focused on playing with his phone. So, I call Hertz corporate, and get a representative who spoke broken English and who asked me to repeat myself dozens of times, despite the fact I was already speaking slowly and clearly. Eventually, after speaking with a supervisor, I was told they had located the vehicle type (heavy duty truck) at the Roswell location. It was so late in the day that I couldn't get there before they closed, so I had to skip a night of our trip and go to get the truck the next morning. And, if you're guessing they didn't actually have it, you win. Now, the guys in the Roswell office were top notch and super friendly. But the best they could locate anywhere in the area was a Jeep Wrangler. Not exactly what I needed, but at this point, we just need to go. So we took the wrong vehicle, leaving behind some of what we needed to haul to North Carolina for a charity event. This will be my last time with Hertz until they fix their computer systems and get some U.S.-based support.
