The customer service at this location is phenomenal! The team is always so nice and friendly! The young lady always accommodates us with the best vehicle possible for our needs! Like I said, the te... See more
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See what reviewers are saying
The young man was awesome, he made sure my car was ready, clean, and he was very professional.
Horrible customer service. Friday before labor day and one person working. My reservation was for 10:00 am, didn't get my car until 11:30 am. I should have been given a credit for an hour and a half.... See more
I was satisfied with my rental and the level of customer service I received.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
990 W I-30, 75087, Rockwall, Texas, United States
- (972) 722-3853
Your Car Rental Deals, News & Offers
3.6
Average
8 reviews
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Horrible customer service
Horrible customer service. Friday before labor day and one person working. My reservation was for 10:00 am, didn't get my car until 11:30 am. I should have been given a credit for an hour and a half. When I tried to extend an hour it wanted to charge $42. When I returned the car the next Friday morning, there were 3 people working, all rude. Nobody acknowledged me. Rude people.
12 September 2026
Awful customer service
We kept the car 4 hours past our scheduled return time (2 hours past the rolling 24 hour rental). It was a Saturday and they had closed at noon - who closes a rental car operation at noon on a rental day?! And as fate would have it they were closed the next day (Sunday). There was no key return for after hours (they are apparently closing this location in a few weeks) or ability to time stamp your return.
I left the car at the rental location and returned Monday to give them the keys. They charged me for 2 extra days plus late charges. The lad who checked me in that Monday morning showed no empathy for our situation and was brusk and dismissive. Even with the dealership service manager vouching for me (the Hertz office is inside a car dealership service dept), he was unseating. I have no recourse but to “vote with my feet” - I’ll not rent from Hertz again.
15 September 2026
Top Notch Customer Service
The customer service at this location is phenomenal! The team is always so nice and friendly! The young lady always accommodates us with the best vehicle possible for our needs! Like I said, the team here really looks out for us!
3 September 2026
The young man was awesome
The young man was awesome, he made sure my car was ready, clean, and he was very professional.
27 August 2026
I was satisfied with my rental and the…
I was satisfied with my rental and the level of customer service I received.
26 August 2026
Your point of contact was very pleasant…
Your point of contact was very pleasant and personable. Thank you!
24 June 2026
Not A Happy Customer!
i booked a rental in advance thru AAA, my pick up time was 10:00am when arriving the agent explained to me that they could not honor the rental due to AAA discount price. she said there was no cars available in that size and refused to upgrade my rental.This incident cost me money and time. AAA had to call another location and charter me ride just to be told at the new location that they should have upgraded my rental if the original vehicle wasn’t available. The location in Mesquite texas need to be retrained.😡
26 June 2026
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