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Hertz - Rochester - East Ridge Road Reviews 

1
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TrustScore 3.5 out of 5

3.4

Car Rental Agency
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1301 East Ridge Road, 14621 Rochester, New York, US

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(585) 338-1190

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Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.

Contact info

  • 1301 East Ridge Road, 14621, Rochester, New York, United States

  • (585) 338-1190

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3.4

Average

TrustScore 3.5 out of 5

1 review

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3.4

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18,481 reviews in the last 12 months

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Rated 3 out of 5 stars

Be prepared for little extra add-ons on your final bill that they think you won’t care about

The car was fine. The representative at pick up could care less about her job and it reflected poorly on Hertz. She was not kind. She had a sour look on her face the entire time. She spoke softly and when I asked her to repeat something she glared at me. Upon drop off, it was a very easy process. However, somehow, I was charged extra for no reason. It seems like your company does that nickel and diamond people because they won’t fight back. Well, I looked at the bill and I fought back. I got the money that was totally due to me instead of you guys just just trying to gouge every penny out of the customer.

29 September 2026

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