The only surprise was good 😁, …. A complimentary upgrade was appreciated & no unexpected charges.
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The Hertz in Poway ca. is the absolute worst. This time I reserved a standard size SUV for one week. When I got there it took forever as usual. When they brought the car to the front I asked if it... See more
scaled up a vehicle for the same price since my chosen vehicle wasn't available.
Smooth transaction. Knowledgeable agent.
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
12963 Poway Rd, 92064, Poway, California, United States
- (858) 679-0576
Your Car Rental Deals, News & Offers
3.7
Average
4 reviews
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The only surprise was good 😁
The only surprise was good 😁, …. A complimentary upgrade was appreciated & no unexpected charges.
12 October 2026
scaled up a vehicle for the same price…
scaled up a vehicle for the same price since my chosen vehicle wasn't available.
29 August 2026
STEER CLEAR OF POWAY HERTZ
The Hertz in Poway ca. is the absolute worst. This time I reserved a standard size SUV for one week. When I got there it took forever as usual. When they brought the car to the front I asked if it was a standard size SUV and they said yes. (It was some sort of Kia ) I said I don’t think so it looks small. They finally admitted it wasn’t but they did not have a standard size. We went around and around. I then asked them to give me the next size up from standard as I googled on hertz the scenario and that’s what it seems protocol would be. They refused even though they had the larger suv. They said they’d give me a quarter tank of gas as compensation. what a joke. I asked for manager. The young man said he was the manager. I asked for a regional manager and of course one wasn’t there. FINALLY they suddenly had the right size SUV that I had reserved. Basically this was a bait and switch that they tried to pass off on me. I will never use hertz again. Also the cars are always half *** Clean. Horrible washing jobs. I went and washed it myself when I left hertz. I’m glad I got this reminder to review. I meant to email up the chain of command which I will now do. I will use enterprise from now on. They are always fantastic even though higher priced. I guess it’s true you get what you pay for.
24 June 2026
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