upon return, everything was fine, tank was full, car was clean, etc. I drive home just 10 minutes away and they tried to say there was damage to the windshield in an email. I immediately call back b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Renting a car at Hertz, East Plano-Central expressway is so easy and quick...... and they are so friendly. I really appreciate them !! Kind Regard, Diana
It was great experience picked up the car in local plano Texas and returned to the Love field airport in the Hertz office the shuttle personnel excellent 👏 👍 😀
Easy to contact and update
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3933 N Central Expy, 75023, Plano, Texas, United States
- (972) 509-8400
Your Car Rental Deals, News & Offers
3.8
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake Damage reports, Beware.
upon return, everything was fine, tank was full, car was clean, etc. I drive home just 10 minutes away and they tried to say there was damage to the windshield in an email. I immediately call back but their phone isn't working so I drive right back up there. They were already driving it to another location. I told the manager to bring it back so I could witness this "damage" upon return I took photos and did not see damage. Now they are trying to get me to pay for damages to a windshield that had previously not shown damages. It is a racket they have going on up there. I filed a dispute and for all I know if damages show up now it could be due to them driving it around.
5 October 2026
Renting a car at Hertz
Renting a car at Hertz, East Plano-Central expressway is so easy and quick...... and they are so friendly. I really appreciate them !!
Kind Regard, Diana
23 September 2026
It was great experience picked up the…
It was great experience picked up the car in local plano Texas and returned to the Love field airport in the Hertz office the shuttle personnel excellent 👏 👍 😀
16 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.