The communication process is clear and smooth, and there is also a reminder that you need to take photos before handing over the car. The contractor is very careful.
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Service was very slow. Then they didn’t recognize the quote that I had from Hertz, actually they never did. I OK’d a slightly higher charge so I could get the rental. I added to add another day to t... See more
The transaction ran smoothly, however it could have transpired more quickly had there been more than one representative to assist customers. There was a significant line upon pickup and returning the... See more
Friendly people, convenient location. They are always busy and there's always a bit of a wait, but they are professional and I've never had a problem with my reservation. I use this location at leas... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1133 W Bell Rd, 85023, Phoenix, Arizona, United States
- (602) 942-1266
Your Car Rental Deals, News & Offers
4.2
Great
10 reviews
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Highly recommended
The communication process is clear and smooth, and there is also a reminder that you need to take photos before handing over the car. The contractor is very careful.
14 October 2026
It was an easy process
It was an easy process. Made a reservation online, came in on the day to pick up the car. I would say it took may 10-15 minutes, maybe even less.
1 October 2026
Service was very slow
Service was very slow. Then they didn’t recognize the quote that I had from Hertz, actually they never did.
I OK’d a slightly higher charge so I could get the rental. I added to add another day to the rental as my ride to/from the rental wasn’t going to be available on the return date. They said that extra day was $100 when the rate was clearly $60.
The car was dirty, lots of bugs and a dirty windshield. Not happy with this rental.
1 October 2026
Our retirement tour
It was a very good experience, I was able to get the model I wanted. It was a 2026 Nissan Rogue, We rent a car rather than put the miles on our own car.
We put almost 10k miles over a 33 day road trip across the US. The car performed perfectly. The check in and check out went smoothly. The staff was very helpful, a pleasure doing business.
22 September 2026
The transaction ran smoothly.
The transaction ran smoothly, however it could have transpired more quickly had there been more than one representative to assist customers. There was a significant line upon pickup and returning the vehicle.
3 September 2026
Great car
Great car, and Amber at the west Bell road hertz was extremely helpful and accommodating
2 July 2026
Friendly face
The girl at the front desk, very kind, very friendly and very helpful. Don’t remember her name though.
4 July 2026
Friendly people
Friendly people, convenient location. They are always busy and there's always a bit of a wait, but they are professional and I've never had a problem with my reservation. I use this location at least once per year.
2 July 2026
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