Great! Very flexible in dealing with them.
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The car was fine. The problem is I was given a car with 40% electricity and about to make a trip to a rural part of Massachusetts where I found it very difficult to find places to charge the car.
I rented a car from this location from Tuesday 09/15/2026 through Friday09/18/2026. I had told them that I was going to return it Friday at 6 PM and the representative told me it was no problem when I... See more
They accommodated my request
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
354 Lynnway, 01901-1709, Lynn, Massachusetts, United States
- (781) 477-0574
Your Car Rental Deals, News & Offers
3.2
Average
5 reviews
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The car was fine The electricity was not.
The car was fine. The problem is I was given a car with 40% electricity and about to make a trip to a rural part of Massachusetts where I found it very difficult to find places to charge the car.
25 September 2026
I rented a car from this location from…
I rented a car from this location from Tuesday 09/15/2026 through Friday09/18/2026. I had told them that I was going to return it Friday at 6 PM and the representative told me it was no problem when I went to return the vehicle and drop off the keys at the express dropbox on that Friday, I was done charged for two additional days for dropping off the car when they were closed. It is totally unfair that I paid for two days when I’ve had dropped the car off on Friday. It doubled my rental expense. I called the local store that Monday and they gave me no solution. Just gave me a number to call. I called that number just for them to say that they’re working on it. It was terrible experience and I still have yet to receive the refund. I will NOT be going back to that location again.
22 September 2026
They accommodated my request
5 September 2026
I was charged a $250 cleaning fee…
I was charged a $250 cleaning fee despite the car being in pristine condition when returned. I had vacuumed the car just before dropping it off. The representative would not look the car over so I took pictures to show the condition the car was in if necessary
23 May 2026
Unprompted review
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