I just loved the smooth good looking ride I had from the S U V CHEVY 2026 I rented from Hertz. My daughter and I had the most wonderful time traveling to Amargosa Valley, Nevada. I will rent again so... See more
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It's not the location but corporate policy. To penalize a good "Gold" member customer for extending the rental time is ludicrous. I was billed almost double the daily rate for extending 2 days, from $... See more
Complete reservation was great. We use this Hertz at Rancho many times an are treated well
Availability of different vehicles. Company representative was very knowledgeable of the company's operational processes. Ms Klaire was courteous & very helpful. She is a good asset to Hertz.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4590 N Rancho Dr Suite 3, 89130-3429, Las Vegas, Nevada, United States
- (702) 395-2207
Your Car Rental Deals, News & Offers
3.6
Average
13 reviews
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Availability of cars/SUVs, helpfulness of the company's representative, courteous & familiarity of the company's rules & operations.
Availability of different vehicles. Company representative was very knowledgeable of the company's operational processes. Ms Klaire was courteous & very helpful. She is a good asset to Hertz.
17 October 2026
The original car was not ready
The original car was not ready, so I asked for a different car that was available. The Hertz associate was very rude to me. I then informed her that I am a President's Circle member, at which point another associate stepped in to assist me and offered a replacement vehicle about 10 minutes later
13 October 2026
I would not even give one star if that…
I would not even give one star if that was an option i had to rent a car from Las Vegas to Minot Nd due to my dad being on hospice and not allowed to fly and you guys have done nothing to help me resolve this but keep tacking on more money when i retuned it as promised when it was due. With a full tank of gas. You have a horrible company and i will let everyone know how i was treated
9 October 2026
Complete reservation was great
Complete reservation was great. We use this Hertz at Rancho many times an are treated well
6 October 2026
I recieve the Gold treatment
I recieve the Gold treatment. There was no wait. The Hertz Rep had my keys ready when i arrived. She was friendly and professional.
22 September 2026
I just loved the smooth good looking…
I just loved the smooth good looking ride I had from the S U V CHEVY 2026 I rented from Hertz. My daughter and I had the most wonderful time traveling to Amargosa Valley, Nevada. I will rent again soon. Thank You Hertz Team.
15 September 2026
Not an Upgrade!
Not an Upgrade!
My reservation stated that I would get a Kia K5 or something similar but when I got to Hertz to pick up my car, they gave me a Kia Nero and said that was an upgrade. I’ve owned or driven almost every car on this planet, and in what world is a Kia Nero an Upgrade? It is 1 to 2 steps down from a Kia K5. When I questioned the customer service rep about my K5 and she said, oh we haven’t had sedans in this office for a long time. Then why did my reservation offer me a sedan? I did not want a lower grade car, and I certainly didn’t want a small SUV but I was on a timeline and I couldn’t argue or exchange it.
When I returned the car, I mentioned it again that the Kia Niro is not an upgrade and both customer service reps snapped and argued with me with a full office, very rude and unprofessional. Unless this is rectified in someway, I will never rent Hertz again.
9 September 2026
The staff is wonderful and when I come…
The staff is wonderful and when I come in they process my rental quickly.
9 September 2026
Extending your rental may cost you
It's not the location but corporate policy. To penalize a good "Gold" member customer for extending the rental time is ludicrous. I was billed almost double the daily rate for extending 2 days, from $38 to $66.16.....for extending 2 days. I'm at fault for not reading "the small" print but their policy sucks, plain and simple it sucks. I am not sure I'll rent from Hertz again.
29 August 2026
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