The employee at the desk was so great
The employee at the desk was so great! I do wish you would provide transport to the airport.

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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
4240 La Jolla Village Dr, 92037, La Jolla, California, United States
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The employee at the desk was so great! I do wish you would provide transport to the airport.
My return time was noon and I clicked your easy link to extend to 6 or 7 and the extra charge was $975. The charge for renting for that same day was $60. I tried to call every number and although there was a choice to speak to someone but no one answers any of those lines. I had to go in person to an office and return the car and resent it. And if I had more space I could go on and on about all the other issues, including that I’m still waiting for an answer to my email to customer service from your website.
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