Hertz - Kahului - Kahului Airport (OGG) Reviews 

At the Hertz Rental lot at this very moment, at OGG Airport in Maui. I am a Gold Member and was instructed to merely look for my name on their outdoor directory, proceed to that zone, pick the car and drive to the exit. Simple and easy. EXCEPT, our name was not on the directory, there was an incredibly long line, and practically no vehicles visible on their lot. After waiting in line and finally getting to a customer service rep, I was then 'checked in' and told a car would probably be available in about an hour!! You can be certain I will not be using Hertz in the future.
FYI - SixT Car Rentals was right next to Hertz and they had PLENTY of vehicles.
If I had not already pre-paid through CapitalOne, I would have cancelled Hertz and booked with SixT immediately. That is what 2 other Hetrtz patrons did while we sat and waited.

I am trying to reach an agent in customer support regarding my account. I only get pushed around by an endless phone tree. I had an issue with my last booking, and I need to speak to someone, please. Why is it so difficult?

Service was great

Always reliable. Got the car I expected and the process was very smooth.

Seamless, fast pickup and drop off. Clean, low mileage cars.

I didn't get the vehicle type I reserved. I reserved a compact and got a standard. I didn't notice until after I left the airport that it was filthy inside and had a weird smell. The car droved ok, and both picking up and dropping off went smoothly.

On my booking. It clearly says what car im going to have but i did not get the specific car i rented out. I reserved for a mercedes and i got infiniti instead. I always use HERTZ and i never had an issue. I book directly from hertz too. This is unacceptable

Pickup was perfect
The options were very mediocre
Cars were dirty, smoke smells.

Great customer service and great product management skills for this location!

Great options for vehicles...the vehicle I picked up had just over 3000 miles indicating Hertz tries to keep a "fresh" inventory. The check out and return processes were both very efficient.

Ease of rental car pick up and ease of drop off.

Easy check in and out. Clean and reliable SUV. Just what I wanted.

Excellent facilities at the airport. Friendly Hertz people.

The car only had 1/4 tank of gas when I picked it up despite the paper work claiming it to be full. I did not notice this until after leaving the facility. Getting someone on the phone to deal with it was difficult. Once I got to an appropriate person it was dealt with, but getting to that point was unnecessarily cumbersome, difficult and time consuming.

Convenience and customer service

While check in took a bit of time, return was seamless. Timely, and so pleasant.

My only problem was with the poor signs for Hertz Gold board. I have mobility issues and went left towards Hertz signs resulting in my having to walk all the way down to the opposite side to see the Board.

I would of given you a 5 star if I would have received the suburban that was ordered. We need a bigger vehicle and the Expedition was not as big as what I reserved.

I had a very poor experience at the Hertz location at OGG Airport. The staff member was extremely unhelpful and had a dismissive attitude. When I asked whether any other SUVs were available as an upgrade—since I am a President’s Circle member, he told me that only a base-level sedan was available, even though I had reserved a Jeep Wrangler.

I could clearly see that there were many other vehicles available, but he deliberately limited my options to sedans. This is clearly not how Hertz should treat its President’s Circle members.