Great experience, car was immaculate and transaction was very smooth! Manager Chevelle will take care of you!
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The team of Chavell Walker and Yousef Rahou are the best...they greet you with a smile and as if you are a good friend! Always going above and beyond to ensure that I am satisfied with the rental! I... See more
The manager at this location is awesome. She is very good with customers .
Yousef and Chavell was very helpful
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
11035 Philips Hwy, 32256, Jacksonville, Florida, United States
- (904) 880-6672
Your Car Rental Deals, News & Offers
4.2
Great
6 reviews
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Great experience
Great experience, car was immaculate and transaction was very smooth! Manager Chevelle will take care of you!
1 October 2026
The manager at this location is…
The manager at this location is awesome. She is very good with customers .
19 September 2026
The team of Chavell Walker and Yousef…
The team of Chavell Walker and Yousef Rahou are the best...they greet you with a smile and as if you are a good friend! Always going above and beyond to ensure that I am satisfied with the rental! I will be back
10 September 2026
Always a great experience using hertz
Always a great experience using hertz. Always great customer service great quality and vehicles great pricing and just overall and amazing experience will definitely recommend using them.
9 September 2026
Outstanding Customer Service at the Philips Highway Hertz
I had an excellent experience renting from the Hertz location on Philips Highway in Jacksonville. The biggest reason was the outstanding customer service I received from Branch Manager Chavell Walker.
Chavell was professional, knowledgeable, and genuinely focused on helping me find the best rental option for my needs. She took the time to answer my questions, explained my options clearly, and made sure I understood everything before I left. I never felt rushed, and it was obvious that providing a great customer experience was a priority.
The vehicle was clean, ready when promised, and the entire rental process was smooth from start to finish. Experiences like this are why I continue to choose Hertz.
One suggestion for the future would be to continue expanding the availability of electric vehicles. I specifically look for EVs when I rent, and having more electric options available for longer rentals would make an already great experience even better.
I would definitely rent from this location again and highly recommend it to others.
3 September 2026
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