They are very kind and easy to talk with , very accommodating , will make your trip memorable. Explaining everything before getting the key to make sure everything will be is smooth on your end.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I will rent from another rental car company in the future. I booked a rental car through Hertz several months in advance, provided my flight number, and the reservation said the airport rental locatio... See more
Great customer service but lousy car. When I reserve a four door sedan, that’s what I want.
The car kept flashing change oil change oil for 5 days
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
480 Barnstable Rd, 02601-2900, Hyannis, Massachusetts, United States
- (508) 775-5825
Your Car Rental Deals, News & Offers
3.3
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service but lousy car.
Great customer service but lousy car.
When I reserve a four door sedan, that’s what I want.
17 October 2026
Excellent service , quality cars and clean!
They are very kind and easy to talk with , very accommodating , will make your trip memorable. Explaining everything before getting the key to make sure everything will be is smooth on your end.
19 September 2026
I will rent from another rental car…
I will rent from another rental car company in the future. I booked a rental car through Hertz several months in advance, provided my flight number, and the reservation said the airport rental location would stay open until up to 7pm for flights (vs. otherwise close at 5pm). We arrived at 5:20pm, and the rental location had closed, they did not leave the key with another desk, etc. (vs. other companies like Avis, Dollar, etc. were open). We were unable to get our car, and customer service was unhelpful when we called (first AI to make it hard to speak to someone for 30-60 minutes, then 1-2 hours more of a customer service rep not helping). The customer service recommendation was to cancel our reservation and book a new one. We would have gone to another rental agency but they were out of cars. We eventually had to Uber with two young children, and then Uber to the airport the next day to get our car. Thus far Hertz has been unwilling to compensate us for the Uber expense, nor otherwise provide a discount on the reservation. I recommend you use Avis, Dollar, or another rental car company.
29 August 2026
The car kept flashing change oil change…
The car kept flashing change oil change oil for 5 days
17 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.