Reserved a specific car type and upon arrival to our local Hertz location they did not have it. We ended up with an electric car. Absolutely dislike EVs. There are only 7 charge stations in this town... See more
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I reserved a compact car when I went to pick up my rental car. It was not available so they give me a bigger card and stated I have to pay the difference. I told the customer representative I feel lik... See more
The vehicle was ready for me upon arrival. Great customer service agents. Easy drop off.
I like supporting our local Hertz and not having to go to the airport. But I need to say, when you hear people talking in the back and nobody's at the counter, for 10/15 minutes, it really makes me wa... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4672 W Florida Ave Suite 102, 92545, Hemet, California, United States
- (951) 652-4703
Your Car Rental Deals, News & Offers
3.5
Average
5 reviews
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Easy online booking. Nice customer service agents. I had just dropped off a vehicle that I had rented for a week. Five hours after that I needed to rent again. Hertz was there for me again.
The vehicle was ready for me upon arrival. Great customer service agents. Easy drop off.
25 August 2026
I reserved a compact car when I went to…
I reserved a compact car when I went to pick up my rental car. It was not available so they give me a bigger card and stated I have to pay the difference. I told the customer representative I feel like I should not have to pay the difference because I did not choose this bigger car. I wanted the smaller car for my travel business. So I had to pay extra for a bigger card that I did not want. I believe the car rental company should have not let me reserve the car if it was not available and I would’ve gone to a different location for the car I wanted and reserved. They did not offer me a discount or customer service discount for not having the car I wanted instead. I have to pay more money.
7 July 2026
Good Quality Friendly Service.
3 July 2026
I like supporting our local Hertz and…
I like supporting our local Hertz and not having to go to the airport. But I need to say, when you hear people talking in the back and nobody's at the counter, for 10/15 minutes, it really makes me want to go to the airport. Do better please 🥺
1 July 2026
Wrong Car and Charged Me More
Reserved a specific car type and upon arrival to our local Hertz location they did not have it. We ended up with an electric car. Absolutely dislike EVs. There are only 7 charge stations in this town and 5 of them are broken. Furthermore they charged me more than what I was quoted online. They always do this. Rental was for three days, and one was suppossedly free for a bday promo, it was reserved for 219$, then the rental agreement was 240$. Why can't they give the full and correct cost at time of booking. Enterprise is way better, I didn't rent with them because I thought the promo would help. It didn't, and they were sold out anyway. Hertz has always been disappointing in these areas.
27 June 2026
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