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Hertz - Fort Worth - Taylor Street Reviews 

6
TrustScore 4 out of 5

4.0

917 Taylor St, 76102-4605 Fort Worth, Texas, US


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See what reviewers are saying

Rated 5 out of 5 stars

Hertz downtown Fort Worth TX is great! Employees are friendly and helpful. I rented a car for 6 days and had zero problems. Pickup and return was easy. I'll definitely be renting from this Hertz aga... See more

Rated 2 out of 5 stars

The communication between Hertz and its branches were not very good at all. The information given by customer service/ support was incorrect, and I was unable to get a hold of anyone at any branch via... See more

Rated 5 out of 5 stars

Wow great service! Very friendly, free upgrade, fast check in , very nice and clean car, amount charged what quoted! All in all was a great experience, I’ll be back. Highly recommend hertz in Fort Wor... See more

Rated 5 out of 5 stars

I arrived downtown Fort Worth to pick up my car and the lady that helped me was awesome, got my car and I am a Gold member and she said that they upgraded the car and we really needed the extra space... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.


Contact info

  • 917 Taylor St, 76102-4605, Fort Worth, Texas, United States

  • (817) 332-5205

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4.0

Great

TrustScore 4 out of 5

6 reviews

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4.0

All reviews

(6)

4,788 reviews in the last 12 months

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Rated 2 out of 5 stars

Communication is Terrible

The communication between Hertz and its branches were not very good at all. The information given by customer service/ support was incorrect, and I was unable to get a hold of anyone at any branch via phone call at all. The vehicle that I reserved, was not available and never was available according to employees. Resulting in a blank trip to the airport to change vehicles and increased costs for gasoline during my rental period.

1 July 2026
Rated 5 out of 5 stars

I arrived downtown Fort Worth to pick…

I arrived downtown Fort Worth to pick up my car and the lady that helped me was awesome, got my car and I am a Gold member and she said that they upgraded the car and we really needed the extra space and it made our travel so much better.

29 June 2026
Rated 5 out of 5 stars

Wow great service

Wow great service! Very friendly, free upgrade, fast check in , very nice and clean car, amount charged what quoted! All in all was a great experience, I’ll be back. Highly recommend hertz in Fort Worth on Taylor Street for your rental needs!

27 June 2026

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