Had to rent a car on short notice to deal with a pet health issue & Hertz on Post Road in Fairfield, CT came through for us! The manager was very friendly and understanding, and secured a mid-size Bui... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The manager was excellent! Very helpful closing out my old contract and opening my new contract. Everything was done smoothly and without any problem. I mentioned that I would like to try a di... See more
Everything went as planned. The gentleman at the counter was very pleasant, professional and helpful.
My check-in was completed in a quick, efficient and accurate manner.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
720 Post Rd, 6824, Fairfield, Connecticut, United States
- (203) 255-2500
Your Car Rental Deals, News & Offers
4.4
Excellent
11 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Manager was excellent!
13 October 2026
Helpful service, perfect car for a rental on short notice
Had to rent a car on short notice to deal with a pet health issue & Hertz on Post Road in Fairfield, CT came through for us! The manager was very friendly and understanding, and secured a mid-size Buick SUV for us. The car was clean & in good working order - perfect for our needs! Thank you for your efficient and professional service.
7 October 2026
Very happy w/ the location-- but very unhappy with the new policy changes
The manager was excellent! Very helpful closing out my old contract and opening my new contract. Everything was done smoothly and without any problem.
I mentioned that I would like to try a different car next time and he mentioned that hertz would be getting some new cars in their fleet soon and he would keep me posted with something that i might like.
The only thing I was not happy with was the fact that Hertz tge company is only allowing 28 day contracts now. This makes my life harder and this means I literally have to go into the location once a month which takes up more of my time away from my work life and my family life. If this is the case then the company should be honoring lower pricing, especially for Presidential members. Aside from the fact that the hold on my credit card for the deposit should be returned instantaneously ( not 2-5 days later)bc then I am committing to a new contract with another deposit that same day.. Its unfortunate that the hertz accounting dept does not return the deposit right away, it always takes like 2-5 days ( VERY absurd bc then they go on to hold an addl deposit for the next rental contract)
I was very happy with the service in the location but like I stated I am not happy with the companies new policies bc I have been renting with hertz for 10+ years consistently every month.
29 September 2026
My check-in was completed in a quick
My check-in was completed in a quick, efficient and accurate manner.
29 September 2026
The staff were wonderful.
10 September 2026
Everything went as planned
Everything went as planned. The gentleman at the counter was very pleasant, professional and helpful.
6 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.