The persons in the Hertz office were very friendly and supportive.
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My car was not ready when I got there. Then, when I finally got my car, it has gone through the car wash, but the interior was dirty. Additionally, the windshield wipers did not work properly and the... See more
Ability to update reservation online is great. The location office (space, cleanliness, organization) and signage needs work.
Fast service and efficient resolution of car issue.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
181 W Washington St, 60602, Chicago, Illinois, United States
- (312) 726-1476
Your Car Rental Deals, News & Offers
3.1
Average
10 reviews
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In-person vs Online experience
Ability to update reservation online is great. The location office (space, cleanliness, organization) and signage needs work.
12 October 2026
Fast service and efficient resolution…
Fast service and efficient resolution of car issue.
16 October 2026
I paid for the all inclusive tolls
I paid for the all inclusive tolls, but I got charged for them all after the fact!
13 October 2026
The persons in the Hertz office were…
The persons in the Hertz office were very friendly and supportive.
11 October 2026
Poor experience
Car dirty, not the class I reserved, not a full tank. Service reminder came up on car which had high mileage. Process to contact hertz difficult and slow. Overall poor experience.
27 September 2026
The pick up was horrendous
The pick up was horrendous. They did not have an SUV (I had reserved weeks ahead) and actually had no cars with long unorganized line and complete chaos - they would take people any order they felt like. I eventually had to go to another location out side of CHicago to get an SUV and did not get the car for 3 hours after reservation time. Which really impacted our college move in process.
Then I was emailed a 25% coupon if I use hertz again and the coupon wouldnt work and it couldnt tell me why. I tried to use chat help who just said coupon not valid . I did appreciate the coupon if it worked but ended up making next reservation at AVIS instead.
18 September 2026
Disappointing experience
My car was not ready when I got there. Then, when I finally got my car, it has gone through the car wash, but the interior was dirty. Additionally, the windshield wipers did not work properly and the brakes felt choppy.
19 September 2026
Fraudulent
This location filed a bogus incident report for windshield damage (none existed), made up a reason for the fake damage, and fraudulently signed my name on the incident report. Furthermore, they then claimed I returned the car 4 days after they filed the incident report... avoid at all costs.
15 September 2026
Agent was service oriented and customer…
Agent was service oriented and customer focused.
10 September 2026
Gold member provided with 40k mile jeep…
Gold member provided with 40k mile jeep compass that made way too much noise. I wasn’t allowed to use my gold points to book and there was no support available to assist. Just an awful company
25 August 2026
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