Good service when picking up the vehicle and smooth return.
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Staff is wonderful and accommodating, I jus Love this locations energy and spirit !
Always a great experience with Hertz
I made a reservation through AAA for a rental car, when I arrived to local office, they said they couldn't honor the price AAA had given me. They then tried to charge me double the price. I then decid... See more
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1954 Airport Rd, 30341, Chamblee, Georgia, United States
- (770) 986-8908
Your Car Rental Deals, News & Offers
3.4
Average
5 reviews
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Horrible Experience!!!
I made a reservation through AAA for a rental car, when I arrived to local office, they said they couldn't honor the price AAA had given me. They then tried to charge me double the price. I then decided to walked away. After I walked out the door, they dropped the price down some but still didn't honor the price from AAA. During the car pick up I was also told that the car needed to be free from smoking if not I would be charged $400. When I entered the car, it smells like weed and had a lighter on the floor of the driver side. I DO NOT smoke and do not want to be charged a smoking fee, but I didn’t have time to waste because I was on my way to work and I had already lost 2 hours. Due to all these issues and because I also wanted to change my drop off to an earlier date, I reached out to customer support live chat. But when I contacted the live chat, I was stuck waiting over 45min to be connected to a live agent because the AI couldn't solve my issue and I dropped the connection. I then called the following day to the customer service line and I was promised that once I returned the car I could call back and I would get compensated. They also said that the smoke smell was documented and that the early return date shouldn't be a problem and that I shouldn't be charged for the other days I didn’t use. When I went to return the car Friday morning, I DID get charged for 7 days although I only had the car for 2 days Picked up Wed at 2p and return Friday @11:30am). The agent at the local office were very smug and said they couldn't anything about it and I would have to get it corrected by calling the customer service line. I called again to the customer service line and was promised that the charges would all be removed I would get a FULL Refund. It has been 1 week since I returned the car and I have yet to receive a refund. I AM VEY DISSATISFIED WITH HERTZ!!!!!
14 October 2026
Staff is wonderful and accommodating
Staff is wonderful and accommodating, I jus Love this locations energy and spirit !
3 October 2026
Hello, there was no trip, John wanted to charged extra
Hello, I made a reservation online, came to get the car, and John said not available, need to pay extra for another size car. I walked out on uber. Thanks Hertz
14 September 2026
Good service when picking up the…
Good service when picking up the vehicle and smooth return.
23 June 2026
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