Hertz Reviews 

HERTZ GUILDFORD - Disgusting Customer Service

They have an old English guy in this branch who is lazy and rude.

I was planning to extend my current car hire for another month and he asked me to do it online instead and not with him. Then I asked for an invoice to which he replied to speak to Oppodo, when I asked Oppodo, Oppodo asked me to ask Hertz. I called him back and he said that he only provide invoices when the car is returned so I asked him why he did not say that to which he replied that I didn't ask. Ugrr! He keeps talking over me and then goes and said "you were given the car rental agreement didn't you? then use that as an invoice."

I just paid nearly a grand for a car hire and I was going to extend it for another month but I will go to another company instead.

How hard could it be to extend the car hire for another month and provide an invoice for the two months car hiring? Last time I hire a car from Hertz. AVOID

Having booked via booking.com I was given a Hertz rental car. The car they offered was so damaged that we refused to take it. After delay we were issued a replacement. On returning the car there was nobody at the garage to check in the car. We waited more than 20-minutes before he arrived and signed in the car. When I checked my statement to make sure that my deposit was returned I found a charge of £78.55 from Hertz with no explanation. Have now been told that it was because the return was more than 29-minutes late so they charged me for a days rental!! Wold never use this rip-off company again and would advise others to stay clear.

On returning a hire car following a RTA, I returned the car with 3/4 of a tank of fuel, the same as when it was delivered to me. Days later, without any prior notice, Hertz took £72 from my account. When I rang to question, I was given 3 different reasons from 3 different people. Still fighting for the money back. They told me insurance company that I returned it with no fuel. Complete lies.

WARNING TO ANYONE RENTING FROM HERTZ OSLO TRAIN STATION
This has been the worst car rental experience of my life. I rented a car for 2 days at the beginning of May 2026 from Hertz Oslo Central Train Station. I drove less than 200 km, returned the vehicle on time, with a full tank, clean, and in the exact same condition as I received it. Everything was fully paid. Weeks later, Hertz suddenly charged £145.69 to my credit card without any warning, invoice, explanation, or proof of any issue. Today they took another £450.50.

No proper communication. No evidence. No signed damage report. Nothing. In my opinion, this behaviour feels completely dishonest and deeply unethical. Customers should not have to fear random charges appearing on their cards weeks after returning a vehicle correctly.

I have already contacted my bank, reported the transactions to my credit card fraud department, and filed reports with the cyber crime division. Chargeback and legal procedures are now in progress. I strongly advise anyone renting from this location to protect themselves.
Take detailed photos and videos before and after rental
Record mileage and fuel level
Keep every receipt and document
Watch your bank account carefully for weeks afterward. I will never rent from Hertz again after this experience. Be extremely careful dealing with this location. Absolutely disgusting experience. Again I would strongly warn others to stay away from this location.

Flew into Knock Ireland West Airport and went to the Hertz desk to pick up our car rental, the guy on the desk was very surly and uncooperative, charges that weren’t prearranged suddenly appeared that we hadn’t agreed too, once we eventually managed to get the car key we had to then deal with the most rudest man I’ve ever had the misfortune to meet, when asking where our rental was he simply grunted and pointed at our car, no hello, no showing around the vehicle, no nothing
Safe to say NEVER again

Picked up a Peugeot 208 at the Edinburgh City branch (Haymarket Terrace) on 6 May. The tyre pressure warning light was already on when I got the keys. I checked the pressures at a petrol station shortly after, all seemed fine, so I carried on — figured wrongly it was a sensor issue and Hertz wouldn't hand over a car that wasn't safe to drive.
Day and a half later, both tyres on the left side blow out on a mountainous Highlands road. Not exactly the trip we'd planned.
I had to stop on a dangerous mountain roadside. When I called roadside assistance, the first call I got bounced from one agent to another and ended up on a voicemail robot (exactly the definition I had of "emergency assistance"). On the second call, someone finally took my details but couldn't find my insurance file. A Hertz agent rang back later but couldn't explain clearly what would happen or what it would cost me, so I had to ring assistance a third time to find out if anyone was actually coming. Was also told that if the mechanic couldn't fix it on the spot the car would have to be towed to Glasgow Airport at my expense (£700+), despite having the "Super Cover" insurance bundled by default into my contract.
Several hours stranded with no warning triangle and no hi-vis vest in the car either, which was its own little surprise. I know it's not mandatory in the UK, but it's pretty odd that an international rental company doesn't include such cheap and basic kit. On a mountain roadside it would have been very welcome. I had to drive a long distance on the damaged tyre to reach a safe parking area — there was nowhere safe to stop on that stretch of road.
The mechanic eventually came, replaced both tyres on site (I had to pay upfront), reset the warning. 10 minutes back on the road, light came back on. Still on when I returned the car a week later.
The tyre cost was deducted from my final bill, which is something. But the Super Cover charge and the broader handling of the situation are more than disappointing. I emailed Hertz the day after the incident asking for a replacement vehicle, since the warning was still on. No reply. Customer Relations have been completely silent since I filed a formal complaint a week ago.
Will update this depending on how it gets resolved.

Update 25 May: Hertz Customer Relations replied refusing any further adjustment. Their response did not address any of the safety, equipment or assistance issues raised, only the tyre refund (which was already in process). Escalating to BVRLA.

They did not provide the car or category of vehicle we had booked. At pick up, we had no choice but to accept as they had no other cars, but upon complaining after the rental they insisted they category of vehicle was the same as we had booked (they gave us an SUV when we had booked a large MPV). It seems that they can decide whichever vehicle fits into each class as they see fit, and refuse to see logic or clear practical differences between the cars, and then just insist they are correct. They refused my request of a refund. Do not book with Hertz.

Hertz247 support rubbish cant change my number as its in use. I literally own the thing! Yet they dont ask for proof of ownership. They just say sorry no can do lol. What a joke.

AVOID!! Used them once a year ago for a house move, paid in full. Van was returned with a full tank and in the same condition it was collected in, now a year later they think theyre entitled to take money from me because they think I owe them it when I dont!

Hired a car in Thailand via Hertz. Only to return home to find that I had been charged for twice as many days as I had the car. Tried to sort it out via their website and email but wasn't able to and was advised to go back to Hertz in Thailand. Never again with Hertz - should have looked at the the terrible reviews before hand. Only went with Hertz despite being more expensive than local operators as I assumed I was dealing with an international outfit with a reputation. Oh how wrong I was - lesson learned .

Tried to book a van hire online, paid but got no payment confirmation, no email, no text message. Then a few weeks later they charged me for no reason or no service. Called customer service only to tell me to chat with a chat bot which leads you in circles endlessly.
I will never use Hertz ever again, absolutely crap company.

Do not use Hertz - no support available!
We’ve arrived to collect a van from B&Q Coventry to find a flat tyre - no help or replacement van offered and won’t cancel or refund the rental!

DO NOT USE HERTZ.
I was quoted £445 and ended up paying £750 as tax was not included in original price. I also paid a late return fee of £50. I was late as I could not find anywhere to drop off the car as Hertz was closed. Eventually found out I had to go to Dollar. Totally unimpressed and feel cheated.

If I could leave no stars I would! Vehicle was not where they said and I had to hunt it down with the GPS. Of course I couldn’t end the rental because it wanted to be taken back to the correct location. My car was there, what was I supposed to do? Get a bus back to it?? Customer service is absolutely useless and moves at a glacial pace. Never ever again!
To add insult to injury, they slapped on a late fee because their app is absolutely terrible!

I rented a car from Hertz and filmed a video with photos BEFORE driving the car, clearly showing the condition of the vehicle. After returning the car, they sent me an extra bill for damages that were already there before I even touched the car.

When I contacted them, they said my evidence was not good enough - even though I had exactly what they claimed to need: time-stamped video and photos taken before the rental started.

This feels like a scam. They add damage charges to customers' bills and then make it almost impossible to prove your innocence.

Stay away if you value your money.

Good pickup, but at return the attendent wouldnt inspect the car with me. He said he would do it later. That was a mistake. Now I have a charge of £200 for a scratched alloy. I have a video of the pre-existing damage, so hopefully Hertz customer service will sort this out, and I can update this review. I rent regularly, and this is a new experience from an established hire company.
Update - an unresponsive telephone number at the Bristol Airport Hertz desk, and no response from customer services with respect to my email.
Update - 2 days later and no response from customer services...

I went to pick van up however had a issue with my app. To access the van, contacted support on chat, was not helpful,
Eventually got access to van. After repeated tries.
I was a hour late, and behind, in meeting, I was offered a free hour but was late for my appointment meeting.
Then I noticed I had as charged more than my quote?

Rented a car from the airport, and was good swift service. Returned to another airport and service was a little slower and office so busy. But other than that, good service

Paid in full when booked car hire for Orlando, once I’ve dropped Car off they decided to charge me another £1000. Impossible to get hold of and I have sent several emails with them explaining how much my car hire was, not explaining why they’ve charged me a separate amount. I’m now having to go through the credit card which is time-consuming and unnecessary. Will never use this company again.

Hertz Bordeaux should be avoided. Within 3 minutes of dropping off the vehicle they had emailed me with the following additional charges: damage charge of €475.30, €262.10 loss of use charge, and €50.00 administration fee. This is for a vehicle that already 15 different existing damages, some very extensive. The photographic "proof" was anything but. The alleged damage was significant but clearly came from a different vehicle since the marking on the alloys was entirely different. Extremely untrustworthy supplier, do not use. Used Sixt 2 weeks before who by contrast get top marks!