Heron Foods Reviews 

No customer service Thorne

Most of the staff are ok ( one stands out as exceptional ) but the manager is the most unwelcoming , miserable and obnoxious person I’ve met . .. she makes you feel as though you shouldn’t be their and I can’t wait to get out of the store , once I was a daily customer , now I only go when necessary .

These guys charge crazy prices for things you can find much cheaper in Aldi! They’re veg section is scandalous in that they want you to buy what’s on offer so don’t offer any variety!!! What shop never has carrots ? It seems they prey on people who are on benefits, four acre lane one in St Helens is crazy over priced. Staff are great, it’s a shame their business model is exploitery

Misleading the public. Bought cereal at a bargain price of £1. Or so I thought. My grand kids would love these. They are shelved next to each other. High up. I checked at the tills. Confirmed they were £1 . Get my receipt at home been charged £2 for one box. I emailed c/services. Claim as correct. One box has 320g the other 350g. Nice little scam. Top shelf can't see labels. £1 more for identical boxes with 30g more cereal. Buyer beware!!!

Almost every thing out of date and still full price or more than it is at other shops specially the heron foods at erdington buyers beware

Great place to shop never know what bargin you might find Great place BUT why are corona beers more expensive than Tesco and morrisons and can u stock a better selection of wines ie savionblanc?????

Now it's the salad boxes!! Soggy lettuce! Probably been stored! ☹️

To Whom It May Concern,

I am writing to raise a serious and urgent concern regarding an individual named Steven (Steve) Bradbury, who I understand is associated with Heron Foods in some capacity.

It has come to my attention through multiple sources that Mr. Bradbury has demonstrated highly inappropriate and disturbing behavior toward underage girls, with allegations including the grooming and impregnating of minors. These claims are extremely concerning and, if true, may constitute serious criminal offenses.

Given the nature of these allegations, I strongly urge Heron Foods to conduct an immediate internal investigation and report this matter to the relevant authorities if you have not already done so. In the interest of public and staff safety—especially for vulnerable young people—Mr. Bradbury should be suspended pending investigation and ultimately banned from employment at any Heron Foods location globally if the allegations are substantiated.

I trust that your company takes safeguarding, ethical conduct, and legal compliance very seriously and will act swiftly and responsibly in addressing this matter.

I am willing to provide further details to the appropriate parties if necessary and hope this issue is escalated with the seriousness it deserves.

Sincerely,
Andrew Morley

Warrington town centre

I begin by being honest and there were quite a few members of staff around but when I arrived at the till was waiting what I considered to be an unreasonable time to wait for service at the till. So I said "any time will do" but not in anger.

The shop assistant appeared stating "you need to ring the bell & that's how we know customers are there. I didn't know that there was a bell to ring: which I politely mentioned. I had my card in my hand ready for the payment to be made. The shop assistant said that I should have informed her that I was going to pay by card... I said" there are a lot of things I have to do & wished her a lovely day.

Just as an additional note whilst writing this. The shop is quite badly clogged up with metal crates and difficult most of the time to get around and would not recommend for people with mobility issues.

Prices often competitive compared with other outlets.

Newton Hall staff are terrible. They are too busy talking to each other and when they eventually come to serve you at the till (still shouting to colleagues out in the shop) there is no "please" or "thank you" and you can tell that they consider it a hardship to have to I terribly their chat with their colleagues pals. I won't go in there again.

Do not deal with this company, especially the one in Intake Doncaster, they are in hand with a bent car parking firm, issuing £100 fines to anyone who uses the stores parking. Shop spend money, still get the £100 fine. I wouldn't even give one star.

The branch manager and two white elderly ladies who work at the Watling street branch Ribbleton Preston have a very bad attitude and are extremely difficult and rude. They can never make a mistake and even when you point out a mistake, they look at you and say, SO WHAT !! The branch manager Lanky Box as all the customers refer to him as is extremely rude and abrupt. The guy served me day before and I had bought 3 bottles of coke zero for a pound and when I realised at home that I bought a wrong flavour, I went back to change it and he refused to change even though the till receipt were not working he was still adamant that I needed a receipt. Now how bizarre is that. Absolutely diabolical customer service. He ought to be sacked. All good staff have gone and the rubbish is left. Ridiculous staffing throughout 🙄 😒.

Hi
Don't shop and park near the Myrtle Street Heron Store!
About 10 days ago, my disabled wife
parked in Myrtle parade just opposite the Heron store. She did about 10 mins shopping there displayed her badge and still received a £60 fine for parking there to shop!!!! AVOID!!!

l went into herons to get some snack but then l ask one of the staff how there day as been and the aggressively said why do you need to know

I called them to say that a pack of Salmon I bought stank to high heaven. I was asked a week ago to e-mail them with details, which I did on the day. Needless to say that they haven't responded as yet. I have received a generic acknowledgment that says it could take them 21 days to respond. In the meantime, I am out of pocket.

I applied for a job ,and when they call me I accepted all their terms and conditions and they still not give me the job, they rejected my application because I m student, it's a shame 😔 😞, something for sure it's wrong with this company, looks that they put fake jobs and don't value the people

My recent trip to Heron Foods left a sour taste, not because of the products, but due to the abysmal customer service. The store assistant on duty was outright rude and displayed a shocking level of ignorance. Their demeanor made what should have been a quick and easy purchase into an unpleasant ordeal. It's truly disappointing when a member of staff seems to go out of their way to be unhelpful and dismissive. I expect a basic level of politeness and knowledge when shopping, and unfortunately, this was completely lacking. I'll be hesitant to return after this experience.

The till operator was untruthful. Disrespectful in helpful and rude

Very rude assistant in heron food on the raynor road fallings park, black lady on the till, very short hair ( no name badge) talking constantly through the headset, I was obviously an inconvenience, also had to play guess the price, and no please or thank you, lovely customer service